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  • Ellen Carney
  • Customer-obsessed operating model

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  • Report Ten Mobile Features That Auto Insurers Must Offer

    Handy Features That Belong On Digital Insurance Road Maps
    August 21, 2017 | Ellen Carney

    Most eBusiness and channel strategy teams at the top US auto insurers do a good job delivering the must-have mobile features their customers value. But the pace of digital innovation is relentless....

  • Report Rethink Rewards Programs To Earn Insurance Agent Loyalty

    Financial Rewards Alone Don't Drive Agent Loyalty
    June 8, 2016 | Ellen Carney

    Agent loyalty has a big impact on insurance carrier revenues. Given the big boost that loyalty can mean for sales, is more money the way to an agent's heart? Agent compensation is already a big...

  • Report Loyal Insurance Agents Drive Sales

    Take Five Actions To Increase Agency Sales
    February 9, 2016 | Ellen Carney

    Even after nearly 20 years of online, and now mobile, insurance experiences, US consumers and small businesses trust and turn to agents more than any other channel to handle their insurance needs....

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