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  • Use customer insights to gain competitive advantage
  • Middle East

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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Case Study: How Emirates NBD Made Every Day CX Day

    Your Blueprint For Turning The Annual CX Day Celebration Into A Culture Change Catalyst
    October 2, 2018 | Samuel Stern

    At its best, CX Day is a celebration of both a firm's customers and its commitment to serving them. But CX Day is just one day. The real challenge is transforming that day's excitement and...

  • Report The Global Tech Market Outlook For 2016 To 2017

    The Five Themes That Will Define Tech Spending In The Next Two Years
    January 5, 2016 | Andrew Bartels

    With CIOs returning to work after their New Year's Eve celebrations, it is time to get back to the serious business of reviewing their 2016 tech spending plans and starting to think about what...

  • Report Brief: Smart Cities Are The New Darling Of The Internet Of Things

    A Brief Summary Of The Internet Of Things World Forum
    December 28, 2015 | Jennifer Belissent, PhD

    The third annual Internet of Things World Forum (IoTWF) took place in Dubai in early December 2015. This year's event went beyond discussions of the devices and their connectivity to explore how...

  • Report The Gulf Cooperative Council's Big Data Opportunity

    How The GCC Can Use Big Data To Be More Competitive
    November 20, 2015 | Brian Hopkins

    The Middle East is a new frontier for business innovation. In particular, the possibilities for using big data and advanced analytics to improve regional outcomes are enormous — and the region...