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  • Report The New Micro Focus Must Deliver In Three Areas

    What HPE Software's Spin-Merge Into Micro Focus Means For I&O Leaders
    September 1, 2017 | Eveline Oehrlich

    As of September 1, 2017, Hewlett Packard Enterprise (HPE) completed the spin-merge of a significant portion of its software assets with Micro Focus to create the world's seventh-largest software...

  • Report Vendor Landscape: ITSM SaaS Solutions

    I&O Pros Can Narrow A Crowded Field By Answering Five Key Questions
    February 19, 2016 | Eveline Oehrlich, Elinor Klavens

    Most infrastructure and operations (I&O) organizations have already adopted IT service management (ITSM) tools in some form, with many aggressively expanding their use cases. These solutions still...

  • Webinar The Forrester Wave™: Functional Test Automation (FTA), Q2 2015: Test Fast To Deliver Fast!

    June 25, 2015 | Diego Lo Giudice

    To become a digital disruptor and be more agile to continuously deliver value, you must test quality-at-speed in the same way that F1 racing teams do to win races and fans. The F(TA)1 Forrester...

  • Webinar US Tech Market Outlook For 2014 And 2015 — The BT Agenda Drives Growth

    October 1, 2014 | Andrew Bartels

    This Webinar provides Forrester's current projections for growth in the US tech market for 2014 and 2015, breakdowns by category (hardware, software, services, telecom, and staff), by industry, and...

  • Report Quick Take: New Intel CPUs Deliver Enhanced Infrastructure Options For Your Service Design

    Ease Of Use And Product Segmentation Improve Application-Specific Workloads
    September 9, 2014 | Richard Fichera

    Intel's annual fall refresh of its server processor line is as close to an enduring ritual as we get in the technology industry. Regularly surrounding Intel's major annual Intel Developer Forum,...

  • Report The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014

    Thirteen Big And Small Vendors Vie For Top Distinctions
    June 30, 2014 | Amy DeMartine, Bill Martorelli

    Pressure to deliver services faster and better isn't new for service management. However, in the age of the customer, where technology delivers value to external customers and the internal...

  • Report Key ITSM SaaS Solution Capabilities

    June 4, 2014 | Eveline Oehrlich

    This workbook supports the "Market Overview: IT Service Management SaaS Tools Update 2014" Forrester report and describes each vendor's ITSM SaaS capabilities in detail.

  • Report Market Overview: IT Service Management SaaS Tools Update, 2014

    Growing Vendors Offer Alternatives, Established Vendors Ride The SaaS Momentum
    June 4, 2014 | Eveline Oehrlich, Amy DeMartine

    IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology...

  • Report Market Overview: The Four Megavendors In IT Management Software, Q3 2013

    SWOT Analysis: BMC Software, CA Technologies, HP Software, And IBM Cloud & Smarter Infrastructure
    August 16, 2013 | Courtney Bartlett, Jean-Pierre Garbani

    For many years, Forrester saw the IT management software (ITMS) vendors as one of four major archetypes: the megavendors, with portfolios that cover the whole ITMS market; the challengers, who work...

  • Webinar The Seven Habits Of Highly Effective DevOps

    August 14, 2013 | Kurt Bittner, Glenn O'Donnell

    DevOps and continuous integration are getting a lot of attention from organizations of all sizes. As organizations are increasingly driven by the need to deliver innovation in very fast cycles,...

  • Webinar The SaaS IT Service Management Tool Landscape

    What Is Right For Your Organization?
    May 21, 2013 | Eveline Oehrlich

    Most organizations have an IT service management (ITSM) tool or tools. Many blame that tool for a variety of I&O and IT service delivery inefficiencies (or even failures), but is replacing one...

  • Webinar Evolve IT Support With Proven Monitoring Approaches

    May 16, 2013 | John Rakowski, Glenn O'Donnell

    Your IT support operation is the window between the business and the rest of your IT organization. We have entered the age in which technology is truly linked to business competitiveness and...

  • Webinar The Service Catalog Landscape For A Hybrid World

    May 1, 2013 | Eveline Oehrlich, Courtney Bartlett

    As IT organizations strive for agility in offering their business consumers value and choice, the service catalog becomes a powerful enabler for such transformations. Putting in place a front-end...

  • Report Revive Your IT Management Software Portfolio

    March 1, 2013 | John Rakowski, Courtney Bartlett, Glenn O'Donnell

    Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

  • Report Game On: Drive Engagement With Service Management And Automation Simulations

    December 11, 2012 | Eveline Oehrlich

    Service management and automation (SMA) is a closed-loop control system that enables the design, development, maintenance, and adoption of services that support business teams in their capabilities...

  • Report Market Overview: IT Process Automation, Q3 2011

    Embrace IT Process Automation Technology As Your Foundation To Industrial IT
    July 22, 2011 | Jean-Pierre Garbani, Glenn O'Donnell

    The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity...

  • Report Market Overview: IT Service Management Support Tools

    An Overview Of The Modern Service Desk And Other Technologies
    March 22, 2010 | Eveline Oehrlich

    The service desk market generated more than $1.3 billion in 2008 and is expected to grow at about 10%. This market segment has experienced very little innovation in the past few years. The goals of...

  • Report Spotlight On: The IT Management Software Megavendors

    An Overview Of The Top Four Anchor Vendors
    December 1, 2009 | Eveline Oehrlich

    The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. Despite this bleak overall picture, Forrester forecasts 4% growth in nonapplication...

  • Report The IT Management Software Megavendors

    SWOT Analysis For BMC Software, CA, HP Software, And IBM Tivoli, Q3 2009
    August 12, 2009 | Jean-Pierre Garbani, Peter O'Neill

    The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. Despite this bleak overall picture, Forrester forecasts 4% growth in nonapplication...

  • Report Analysis Of IT Management Software Sales Deals

    The Megavendors Are Missing Out On Smaller Deals
    August 3, 2009 | Peter O'Neill, Thomas Mendel, Ph.D.

    IT management software (ITMS) is one of the most dynamic and complex IT markets, with more than 300 vendors competing for market share. Vendor strategists are increasingly looking for greater...

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