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Traditional Versus New Systems Of Engagement IT Services
August 13, 2012
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Report Mobile's Ascendance Will Accelerate IT Services Restructuring
The IT Services Opportunity In Systems Of Engagement
August 13, 2012 | John McCarthyMobile is more than just a pretty face. New platforms will usher in a whole new class of systems focused on engaging customers, employees, and business partners. The move to systems of engagement...
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Report US And Global IT Market Outlook: Q3 2010
We Forecast Slower But Still-Robust 7% To 8% Growth
October 15, 2010 | Andrew BartelsUS economic growth is falling short of our already modest expectations and will expand at a snail's pace of less than 2.5% for real GDP in 2010 (avoiding a double-dip recession. As a result, we...
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Report US And Global IT Market Outlook: Q2 2010
Despite Financial Market Jitters, 8% 2010 Global ICT Market Growth Is On Track
July 21, 2010 | Andrew BartelsFinancial markets in Q2 2010 have been shaken by fears that the Greek debt crisis will metastasize across the European Union (EU) and beyond. Nevertheless, Q1 demand data was strong; we continue to...
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Report The State Of Enterprise IT Services: 2009
Business Data Services North America And Europe
November 6, 2009 | John McCarthy, Pascal MatzkeAs the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last...
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Report European IT Market Outlook: 2009 To 2010
The European Recession Hurts IT Purchases
August 28, 2009 | Andrew Bartels, Peter O'NeillThe European market for business-purchased technology goods and services (measured in euros) will decline by 6.3% in 2009, and be slow to recover in 2010 with only 4% growth. In both regards, it...
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Report How Europeans Tune Global IT Service Delivery Models
Deal-Makers Hedge Offshore Risk With Blended Models
August 5, 2009 | Euan DavisThe IT services industry in Europe continues to mature, with global delivery strategies superseding traditional offshore approaches. First, movers with standard IT process models configured for...