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  • Report Use Big Data Initiatives To Deliver Digital Business Value

    Part I: Digital Customer Experience
    December 14, 2015 | Nasry Angel, Brian Hopkins

    In what seems like the blink of an eye, our world has become digital. Work schedules, personal preferences, and opinions all live coded in databases. Empowered customers have many options and...

  • Report Elevate Digital Disruption Like China's Leading Innovators

    Three Lessons From Chinese Internet Companies
    June 29, 2015 | Charlie Dai

    "Internet companies" is a unique term used in China to refer to digital enterprises. These firms were born digital, and they are disrupting traditional companies in every major vertical....

  • Report TechRadar™: Integration Technologies, Q2 2015

    The Range Of Integration Technologies Is Diversifying
    June 23, 2015 | Henry Peyret

    Integration technologies are a middleware category of products to develop, maintain, and execute interfaces between applications and databases. The integration domain is a renewed hot topic for...

  • Report How China's Retail Innovators Built Their Agile Architecture Foundations

    Suning, JD.com, And Yihaodian Implemented Their Own Versions Of The Agile O2O Architecture Framework
    October 3, 2014 | Charlie Dai

    Enterprise architecture (EA) professionals who are putting customer experience (CX) at the top of their agenda should take a deep dive into China's retail industry. While the vertical still serves...

  • Report Brief: The Agile O2O Architecture Framework For Retail Business Agility

    The Transformation Of China's Retail Industry Will Drive The Creation Of New Architectures
    September 22, 2014 | Charlie Dai

    The retail industry in China has been one of the most customer-centric verticals in the past, mostly due to the fact that the Chinese consumer market is so massive. However, changing consumer...

  • Report Product Information Management Is Critical For Omnichannel Management

    The Forrester Wave™: Product Information Management (PIM), Q2 2014
    June 5, 2014 | Michele Goetz, Peter Sheldon

    This report, originally written for the eBusiness and channel strategy professional, includes content relevant to enterprise architects. Product information management (PIM) solutions help...

  • Report Key Emerging Technologies Bring Opportunity To Chinese Businesses

    Chinese Enterprise Architects Must Lead Tech Research And Guide Usage To Realize Business Benefits
    February 4, 2014 | Charlie Dai

    Emerging technologies such as big data, mobility, and cloud are powering the age of the customer and creating a market where innovators disrupt traditional leaders and startups have greater...

  • Webinar Transform Business Processes For Mobile Engagement

    March 7, 2013 | Clay Richardson

    To take full advantage of digital disruption, firms must adopt new skills, methods, and techniques that focus on optimizing business processes for customer experiences and desired business...

  • Report Insurance Claims: A Classic Untamed Process

    Taming The Insurance Claim Experience
    May 24, 2011 | Craig Le Clair

    At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims...

  • Report The Forrester Wave™: B2B Service Providers, Q4 2009

    GXS, Inovis, And Sterling Commerce Lead, With Seeburger, Axway, And Crossgate Close Behind
    October 29, 2009 | Ken Vollmer

    In Forrester's 85-criteria evaluation of B2B service provider vendors, we found that GXS, Inovis, and Sterling Commerce led the pack due to the comprehensive nature of their business to business...

  • Report Selecting A Comprehensive Integration Solution

    July 7, 2009 | Ken Vollmer

    This presentation discusses the factors that should be considered when choosing a comprehensive integration solution. Refer to the recent Forrester document entitled "Create An Enterprise...

  • Report Create An Enterprise Integration Strategy To Lower Your Costs

    A Methodology For Effectively Addressing Today's Business Integration Challenges
    June 12, 2009 | Ken Vollmer

    Enterprises have traditionally tackled integration challenges as an offshoot of their application development activities, but this approach's effectiveness is waning rapidly. As business challenges...

  • Report Case Study: How Wyeth Upgraded Its B2B Operations To Support A Global ERP Strategy

    April 17, 2009 | Ken Vollmer

    Wyeth Pharmaceuticals recently completed a major upgrade to its business-to-business (B2B) capability that supports a global rollout of a single-instance SAP implementation. The upgrade resulted in...

  • Webinar Achieving A Perfect Order To Combat The Evil Forces Of A Recession

    February 19, 2009 | R "Ray" Wang

    Declining sales, shrinking operating margins, and labor force reductions, drive Business Process & Applications professionals to streamline core business processes such as opportunity to cash. ...

  • Report 2009 Update: Evaluating Integration Alternatives

    Scenario-Based Guidance For Choosing Products That Provide Application, Process, And Data Integration Features
    January 26, 2009 | Ken Vollmer, Rob Karel, Larry Fulton

    Technical innovation and mergers and acquisitions (M&A) activity continue to drive the evolution of the integration marketplace, leading to a market with a significantly different array of features...

  • Report The Forrester Wave™: Order Management Hubs, Q4 2008

    Sterling Commerce, Oracle, SAP, and Epicor Emerge As Leading Solutions That Support The Delivery Of A Perfect Order
    November 14, 2008 | R "Ray" Wang

    In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We...

  • Report The Forrester Wave™: Integration-Centric Business Process Management Suites, Q4 2008

    Software AG, IBM, And TIBCO Software Lead
    October 6, 2008 | Ken Vollmer

    Forrester evaluated leading integration-centric business process management suite (IC-BPMS) vendors across 109 criteria and found that Software AG, IBM, TIBCO Software, Vitria Technology, Oracle ,...

  • Report Many Enterprises Don't Use Their Enterprise Integration Tools For B2B

    October 1, 2008 | Ken Vollmer

    A recent Forrester survey indicates that just 53% of organizations use their enterprise integration tools to meet their B2B needs. The other 47% rely on B2B-specific integration tools to accomplish...

  • Report Intelligent Devices Will Drive Ubiquitous Banking

    Smart Devices Will Shape High-Touch Banking
    September 23, 2008 | Jost Hoppermann

    An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the...

  • Report User Interviews Reveal Broad Adoption Of IC-BPMS Components

    Customers Use BPM And SOA Features The Most; B2B The Least
    September 19, 2008 | Katie Smillie, Ken Vollmer

    In just the past three years, we've seen the features available in integration-centric business process management suites (IC-BPMSes) rapidly evolve well beyond their enterprise application...

  • Webinar How To Choose A Comprehensive Integration Suite

    September 3, 2008 | Ken Vollmer

    As enterprises try to compete more effectively in an increasingly competitive marketplace, they face a complex set of requirements for supporting their integration needs. The traditional approach...

  • Report Using BPM To Support Innovation

    Exploring The Benefits Of BPM
    July 7, 2008 | Ken Vollmer

    BPM solutions can provide the foundation for many types of innovation, and architects' awareness of how other firms are using these tools can provide a catalyst for joint business/IT brainstorming...

  • Report Using BPM To Improve Operational Efficiency

    Exploring The Benefits Of BPM
    July 7, 2008 | Ken Vollmer

    In most enterprises, the ongoing level of manual operations offers fertile ground for improvements in operational efficiency. Enterprise architects can provide leadership in this area by finding...

  • Report Use A Comprehensive Set Of Criteria When Selecting An IC-BPMS Tool

    Targeting Products That Support Integration, BPM, And SOA Efforts
    June 25, 2008 | Ken Vollmer, Henry Peyret

    Integration-centric business process management suites (IC-BPMSes) are the most comprehensive tools available to assist enterprises with their service-oriented-architecture-based (SOA-based)...

  • Report Case Study: A Multichannel Retailer Boosts Standards Compliance With Architecture Review 


    Achieves $3 Million In Benefits In First Two Years

    May 12, 2008 | Larry Fulton

    When a large multichannel retailer decided to improve consistency across its IT solutions, it turned to an improved architecture review process to drive project teams to comply with established...