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  • Report The Consumer Tech Stack

    Our 2018 US Benchmark Data Overview Reveals The Four Forces Of Adoption
    April 5, 2018 | James McQuivey, PhD, Gina Fleming

    Humans were born to embrace the technologies we track. Coming into 2018, Forrester surveyed 110,460 online adults in 20 countries to see how much people of every type embrace technology, why they...

  • Report Craft The Right Digital Wallet Strategy For Your Financial Institution

    With Digital Wallets, One Size Doesn't Fit All
    December 2, 2013 | Denee Carrington

    Digital wallets are poised to transform the way consumers shop and pay retailers, restaurants, and service providers. Early wallets are enabling the convergence of offers, coupons, loyalty, and...

  • Report Understanding Digital Wallet Options For Your Business

    With Digital Wallets, One Size Doesn't Fit All
    December 2, 2013 | Denee Carrington

    Digital wallets are poised to transform the way consumers shop and pay retailers, restaurants, and service providers. Early wallets are enabling the convergence of offers, coupons, loyalty, and...

  • Report Market Overview: Global Payment Service Providers 2013

    November 21, 2013 | Peter Sheldon, Denee Carrington, Lily Varon

    Globalizing your eCommerce business isn't just an option anymore — in many cases, it's an imperative. However, winning global customers' online spend often means adapting to local preferred payment...

  • Report Trends In India's eCommerce Market

    How Online Retail In India Is Evolving Differently From Other Major Markets
    August 13, 2012 | Zia Daniell Wigder, Manish Bahl

    India's eCommerce market is at an early stage but is expected to see huge growth over the next four to five years. Over the past 12 months, venture capitalists have invested heavily in India's...

  • Report Why The Digital Wallet Wars Matter

    Smart, Convenient Commerce Experiences Will Win
    August 2, 2012 | Denee Carrington

    Digital wallets will transform the payments ecosystem. They are the subject of much discussion in 2012, as product strategists from startups, mobile operators, financial juggernauts, and giant...

  • Report German Online Retail Overview, 2011

    Despite A Thriving Online Market, Multichannel Retail Is Still An Untapped Opportunity For German Retailers
    September 30, 2011 | Martin Gill

    The German online retail market is the second largest in Europe. Amazon.de and eBay are dominant forces, with major German consumer brands selling through those sites, and others following suit...

  • Report Understanding Online Payment Preferences In Europe

    Alternative Payment Systems Provide Opportunities For European Merchants
    August 29, 2011 | Benjamin Ensor, Sabine Poltermann

    The European online payment landscape is highly fragmented, with different payment methods achieving varied adoption levels across European countries. One in two European online buyers does not own...

  • Report Online Payment Preferences In China

    A Look At The Payment Types Offered By Leading Online Retailers Today
    July 5, 2011 | Steven Noble

    Chinese online retail and peer-to-peer commerce will grow from $29.1 billion in 2009 to $72.2 billion in 2011 on the back of a booming economy and rapid Internet adoption, according to the...

  • Report Trends In China's eCommerce Market

    How Online Retail In China Is Evolving Differently From Other Major Markets
    January 11, 2011 | Zia Daniell Wigder

    China's eCommerce market is both one of the largest and one of the fastest growing in the world. While Forrester estimates the traditional B2C online retail markets to be larger in the US and Japan...

  • Report The Alternative Payment Methods Landscape For Travel eBusiness

    The Payment Methods That Appeal Most And Least To Leisure Travel Bookers
    June 22, 2010 | Henry H. Harteveldt, Elizabeth Stark

    Since 2007, US travelers' usage and interest in alternative payment methods (APMs) for online travel purchases has been slowly, but steadily, increasing. Fifteen percent of US online leisure travel...

  • Report Technographics® Survey Highlights: Online Payment Methods In Europe

    October 21, 2009 | Olesia Klevchuk

    This highlight deck summarizes the key findings related to online payments from Forrester’s European Technographics Retail, Customer Experience, and Travel Online Survey, Q3 2009.

  • Report Help Your Customers Cut Through The Alternative Payments Clutter

    August 21, 2009 | Patti Freeman Evans

    Three-quarters of US online buyers have an alternative payment account. Their use of online payments represents 11% of total online payments (including credit and debit card) in 2009, and it will...

  • Report European Consumers Need Multiple Online Payment Methods

    Understanding The Diversity Of Payment Behaviors Among Online Buyers
    July 15, 2009 | Lauriane Camus, Patti Freeman Evans

    European online buyers still use a mix of electronic and offline payment methods when purchasing on the Internet. Plastic card (e.g., credit and debit card) payment methods dominate online...

  • Report Technographics® Insight: Online Payment In Europe

    July 1, 2009 | Joost van Kruijsdijk

    This Technographics Insight takes a look at frequency of online buying across European countries and examines which payment methods these online buyers subsequently use to pay for their purchases.

  • Report Technographics® Survey Highlight: North American Technographics® Financial Services Online Survey, Q3 2008

    January 5, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester¿s North American Technographics Financial Services Online Survey, Q3 2008.

  • Report How Europeans Pay For Goods And Services

    December 11, 2008 | Alexander Hesse, Reineke Reitsma

    No two countries are the same when it comes to retail payment habits in Europe. Unlike in the US — where most firms can offer their customers a uniform set of payment options — companies selling...

  • Report Technographics Survey Highlights: European Technographics Retail, Customer Experience, And Travel Online Survey, Q3 2008

    October 8, 2008 | Christine E. Atwood

    This highlight deck summarizes the key findings from Forrester's European Technographics Retail, Customer Experience, And Travel Online Survey, Q3 2008.

  • Report Gauge Your Product's eReadiness In Asia Pacific

    How To Measure eReadiness, Demonstrated With Financial Services
    October 3, 2008 | Dia Ganguly

    Technology readiness, cultural readiness, and supplier readiness, together with the level of current adoption, determine the future uptake of online activities in a local market. Our eReadiness...

  • Report Europeans Show Little Interest In Contactless Payments

    June 26, 2008 | Alexander Hesse

    Contactless payments are reaching Europe — as shown by numerous trials in different countries and real rollouts in the UK and Austria. We asked online Europeans how interested they are in using...

  • Report Technographics® Survey Highlights: North American Retail Online Survey, Q1 2008

    June 25, 2008 | Jacqueline Anderson

    This highlight deck summarizes the key findings from the Q1 2008 Retail Online Survey. The survey covered consumers¿ personal financial situations; online spend for various retail product...

  • Report Growing Payment Options Advance eCommerce In Asia Pacific

    Regional Payment Options Emerge To Better Address Local Consumer Needs
    May 16, 2008 | Dia Ganguly

    Asian consumers are often on the forefront of technology adoption; however, this is not the case when it comes to eCommerce adoption for consumers in Japan, China, and India. Forrester's Asia...

  • Report How To Do Online Bill Payment Right

    A Case Study From Australia's BPAY
    September 5, 2007 | Alyson Clarke

    Australians have a strong appetite for paying bills and managing their finances online. In fact, Forrester's Asia Pacific Consumer Technology Adoption Study (APCTAS) reveals that more than 70% of...

  • Report French Net Shoppers Need Alternative Payments

    May 25, 2007 | Benjamin Ensor

    France's eCommerce market has grown rapidly in the past few years. But many French Net users still don't shop online because they worry about online payment security. Although several alternative...

  • Report Person-To-Person Payment Goes Mobile

    But P2P Mobile Payment Is A Technology In Search Of A Market
    April 19, 2007 | Michelle de Lussanet

    A number of firms in Western Europe have recently launched payment systems that allow consumers to make person-to-person payments using their mobile phones. Executives at other payment system...

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