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  • Forum CX Europe 2019

    Change The Game: Leading Radical CX Innovation
    November 14, 2019 | Joana van den Brink-Quintanilha

    First, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...

  • Workshop Value-Driven AR Program Creation with FIAR

    A Workshop For Analyst Relations Professionals
    September 18, 2019 | London, UK | Kevin Lucas

    Analyst relations (AR) managers constantly ask us how to prove the value of their AR programs. Unfortunately, many struggle because they didn't build their AR plans to deliver business value in the...

  • Workshop Value-Driven AR Program Creation With FIAR

    A Workshop For Analyst Relations Professionals
    September 9, 2019 | Cambridge, MA | Kevin Lucas

    Analyst relations (AR) managers constantly ask us how to prove the value of their AR programs. Unfortunately, many struggle because they didn't build their AR plans to deliver business value in the...

  • Workshop Raise Your Game in Waves, MQs, And Other Major Evaluations

    A Workshop For Analyst Relations Professionals
    June 26, 2019 | London, UK | Kevin Lucas

    Major comparative evaluations of technology or service sellers, like the Wave and the MQ, play a central part in the analyst relations (AR) programs of included vendors. Leadership placements can...

  • Webinar European Security Market Trends In 2019

    Tuesday, May 7, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Paul McKay

    Security leaders in Europe aren’t just grappling with the constantly changing security threat landscape. Budgetary pressures are starting to bite as economic growth slows down. CISOs will...

  • Workshop Maximize Briefing Impact

    A Workshop for Analyst Relations Professionals
    March 26, 2019 | London, UK | Kevin Lucas

    At one end of the briefings spectrum lies a vendor imparting information which the analyst is unlikely to use and in practice forgets within days. At the other lies a vendor engineering its way...

  • Report Security Budgets Europe, 2019: Budgets Rise And Security Services Overtake Products

    March 21, 2019 | Paul McKay

    This year, European CISOs must contend with a shaky economic outlook, a geopolitically complex threat landscape, and further regulatory scrutiny. Read this report to find out how European security...

  • Report The UK Retail Customer Experience Index, 2018

    How UK Retail Brands Earn Loyalty With The Quality Of Their Experience
    March 12, 2019 | Michelle Beeson, Alex Causey

    How well do leading retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 14 UK multichannel retailers and four UK digital...

  • Report The France Retail Customer Experience Index, 2018

    How French Retail Brands Earn Loyalty With The Quality Of Their Experience
    March 11, 2019 | Michelle Beeson, Alex Causey

    How well do leading retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 15 French multichannel retailers and four French digital...

  • Survey Consumer Technographics® European Online Benchmark Survey (Part 2), 2019

    March 4, 2019

    SURVEY TOPICS Telecom behaviors Online television viewership and brands Social media usage Marketing and advertising attitudes and behaviors Email activities and preferences Loyalty...

  • Survey Consumer Technographics® European Online Benchmark Survey (Part 1), 2019

    March 4, 2019

    SURVEY TOPICS Device adoption and attitudes Media and advertising Online topics and websites Social media behaviors Retail spending, products, and brands purchased Payment methods and...

  • Report Forrester Analytics: Luxury Retail Forecast, 2018 To 2023 (EU-7)

    ForecastView Document
    February 26, 2019 | Michael O'Grady

    The European personal luxury market is growing healthily: Overall sales grew by 3% in 2017, and online sales grew by 20%. eCommerce drove 49% of luxury sales growth in 2017, and this will rise to...

  • Report Taking The Pulse Of Europe's Cloud, Q1 2019

    Data Centers Open In More Countries As Cloud Adoption Continues To Grow
    February 22, 2019 | Paul Miller

    Cloud computing is firmly established as a tool in the European technology toolbox, but the rationale for using cloud continues to mature. This report examines recent moves by major cloud vendors...

  • Report Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Western Europe), Q4 2018 Update

    ForecastView Document
    February 7, 2019 | Michael O'Grady

    Online retail sales will grow at an average of 11.7% per year over the next five years in Western Europe: By 2023, over half of computer and consumer electronics purchases and almost a third of...

  • Report The State Of Digital Insurance, 2019

    Landscape: The Digital Insurance Strategy Playbook
    February 5, 2019 | Oliwia Berdak

    Insurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory requirements. But these barriers are starting to fall. This report...

  • Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy

    Tools And Technology: The Enterprise Collaboration Playbook
    January 29, 2019 | Art Schoeller

    Many organizations are making a fundamental bet on enterprise collaboration (EC) to link the various roles in the customer experience ecosystem and make worker effectiveness and engagement into a...

  • Report Partner With European Security Startups To Protect Your Business

    How To Capitalize On The Market's Best New Innovations
    December 28, 2018 | Paul McKay

    In addition to more-traditional venture funding, investors and governments across Europe have spent big to set up security incubators and accelerators, and their efforts have resulted in some true...

  • Report The Five Milestones To GDPR Success

    Road Map: The Data Security And Privacy Playbook
    December 24, 2018 | Enza Iannopollo

    May 25, 2018 marked the beginning of GDPR enforcement, but many firms are still behind on their compliance road map. We believe that fines and enforcement actions are just weeks ahead and that...

  • Report The New Mobile Mind Shift Index: Global

    Use The Mobile Mind Shift Index To Guide Your Local Strategy
    December 21, 2018 | Anjali Lai, Julie A. Ask, Thomas Husson

    In 2018, Forrester updated the Mobile Mind Shift Index (MMSI), a tool that enables digital business and marketing leaders to assess their customers' mobile intensity, expectations, and behaviors....

  • Report The France Customer Experience Index, 2018

    How Brands Build Loyalty With The Quality Of Their Experience
    December 21, 2018 | Joana van den Brink-Quintanilha, Alex Causey

    How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across four industries in the France CX...

  • Report The UK Customer Experience Index, 2018

    How Brands Build Loyalty With The Quality Of Their Experience
    December 21, 2018 | Joana van den Brink-Quintanilha, Alex Causey

    How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across five industries in the UK CX Index....

  • Report Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations

    Benchmarks: The Omnichannel Commerce Playbook
    December 19, 2018 | Michelle Beeson

    Forrester's 2018 Retail Omnichannel Capabilities Assessment benchmarked eight leading European retailers and two in the US to help digital business executives understand how their omnichannel...

  • Report Online Retail Will Drive Overall European Retail Sales Growth Through 2023

    Highlights From The Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Western Europe)
    December 13, 2018 | Michelle Beeson, Claudia Tajima

    Western European online retail sales will continue their double-digit growth through 2023. That's good news because online sales growth will drive overall sales for retailers. This report...

  • Report Maintain Your Security Edge

    Continuous Improvement: The Security Architecture And Operations Playbook
    December 6, 2018 | Heidi Shey, Jeff Pollard, Claire O'Malley

    New security objectives and approaches call for shifts in architecture and operations — but more importantly, for security leaders to reassess their investments in their most valuable asset:...

  • Report The State Of Data Security And Privacy: 2018 To 2019

    Benchmarks: The Data Security And Privacy Playbook
    December 5, 2018 | Heidi Shey, Enza Iannopollo

    This data-driven report outlines budgeting and spending, technology adoption plans, and other key breach, data protection, and privacy trends in global firms for 2018 through 2019. Understanding...

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