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  • Report Equifax Exposed Two Massive Systemic Risks

    Flaws In The Data Economy Will Make Future Breaches Even More Frequent And Damaging
    December 19, 2017 | Amy DeMartine, Jeff Pollard, Heidi Shey

    In September 2017, Equifax announced a breach of sensitive personal information of 143 million US consumers, as well as consumers in the UK and Canada. The scale and scope of the breach foretell...

  • Report The State Of Application Security: 2016 And Beyond

    App Dev Is Leaving Security In The Dust, But You Can Change That
    November 9, 2016 | Amy DeMartine

    Applications are under siege, and successful application attacks are the source of the biggest data loss. At the same time, applications are shifting toward more speedy releases. To keep up,...

  • Workshop DIGITAL TRANSFORMATION 2016

    Forum For Technology Management And Digital Business Leaders #FORRDigital
    May 10, 2016 | Orlando, FL | Michael Facemire, Andy Hoar, Cliff Condon

    Your customers, your products, your business operations, and your competitors are fundamentally digital. Both business leaders and technology innovators must transform to a thoroughly digital...

  • Report The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014

    Thirteen Big And Small Vendors Vie For Top Distinctions
    June 30, 2014 | Amy DeMartine, Bill Martorelli

    Pressure to deliver services faster and better isn't new for service management. However, in the age of the customer, where technology delivers value to external customers and the internal...

  • Report Market Overview: IT Service Management SaaS Tools Update, 2014

    Growing Vendors Offer Alternatives, Established Vendors Ride The SaaS Momentum
    June 4, 2014 | Eveline Oehrlich, Amy DeMartine

    IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology...

  • Report This Isn't Your Grandfather's Service Desk

    How To Transform Your Service Desk To A Customer-Experience-Focused Organization
    November 15, 2013 | Amy DeMartine

    While the service desk remains the primary point of contact for business customers with issues, questions, and challenges related to their hardware and software, the traditional metrics focus on...