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  • Report The Future Of Technology Operations

    Vision: The Modern Technology Operations Playbook
    December 17, 2019 | Charles Betz

    Five years ago, the traditional IT organization began transitioning to new operating models, but certain critical factors have remained unresolved until now. This report helps infrastructure and...

  • Report A Developer's Guide To Forrester's Strategies For Integration And Digital Business Platforms

    A Research Overview Of Forrester's Body Of Work On All Aspects Of Integration
    December 16, 2019 | Randy Heffner

    Digital transformation drives major investment in new customer channels, new technologies, and new ecosystems, making integration more critical than ever. Too often, application development and...

  • Report Retailers: Assess Your Digital Business Maturity

    Assessment: The Retail eCommerce Playbook
    December 16, 2019 | Fiona Swerdlow

    To evaluate their eCommerce opportunities, digital business retail professionals must conduct a level set of current strengths and weaknesses. This framework plots your organizational maturity to...

  • Report A Decoder Ring For Edge Computing

    How To Interpret What "Edge Computing" Is And How It Creates Value
    December 13, 2019 | James Staten, Brian Hopkins

    Edge computing is a catchphrase that’s spread from mobile and telecom vendor initiatives to almost all industries. The meaning of edge computing varies based on the messenger, which is a big...

  • Report An Open Culture Becomes The Underpinning For The Adaptive Enterprise

    Your Corporate Culture Defines How Well You Can Tackle The Challenges Of Managing Permanent Change
    December 11, 2019 | Dan Bieler, Ash Mukherjee

    Your corporate culture defines how your organization thinks about itself and how it tackles the challenges of permanent change. Your corporate culture must be open and flexible enough to adjust to...

  • Report Align EA To Stakeholder Needs And Outcomes

    Business Case: The EA Practice Playbook
    December 11, 2019 | Gordon Barnett

    To support customer obsession, digital transformation, and revenue generation, enterprise architecture (EA) professionals are engaging more with the customer-facing side of the business....

  • Report The Financial Payback For Marketing Measurement

    Business Case: The Marketing Measurement And Insights Playbook
    December 10, 2019 | Jim Nail, Michelle Bishop

    As marketers are increasingly held accountable for the financial returns of their efforts, they need sophisticated measurement that accurately apportions credit to the myriad touchpoints in a...

  • Report Case Study: HDFC Life Insures Its Future With Technology-Led Innovation

    The Insurance Company's Digital Transformation Paid Rich Dividends
    December 9, 2019 | Amit Bhatia

    Indian insurer HDFC Life transformed itself from a traditional insurance firm into a digitally powered leader in the insurance space. Over a five-year period, HDFC Life won more customers by...

  • Report The Hole In Oracle's Cloud Strategy

    Oracle's Focus On Apps And Database Customers Leaves Out New Developers For Now
    December 9, 2019 | John R. Rymer

    Many application development and delivery (AD&D) pros are confused or dismissive about Oracle's value as a vendor of public cloud services. After a year of leadership turmoil, Oracle has settled on...

  • Report Top 10 Trends That Will Shape Modern Infrastructure And Operations In 2020

    Landscape: The Modern Technology Operations Playbook
    December 6, 2019 | Charles Betz

    Infrastructure and operations (I&O) professionals have never been under more pressure to change. From cloud-native approaches to product teams and DevOps, the challenges just keep coming, and many...

  • Report Accelerate Open Innovation Via Corporate Venture Capital

    The Do's And Don'ts Of Building A Startup Ecosystem
    December 6, 2019 | Nigel Fenwick

    Digital leaders are tasked with accelerating innovation across the enterprise. The build vs. buy decision applies to innovation as well as software. Buying innovation by investing in startups can...

  • Report The Employee Experience Bill Of Rights In The Era Of AI And Automation

    Guaranteeing Rights For Employees Ensures Relative Calm For Companies
    December 5, 2019 | J. P. Gownder, Samuel Stern

    The threat of automation and the consequent uncertainty of their long-term relevance have employees on edge. Rightfully so, as most companies haven't taken the necessary steps to reassure their...

  • Report Microsoft Is About To Shake Up Low-Code Platforms

    Determine Power Apps' Place In Your App Dev Strategy Now
    December 3, 2019 | Rob Koplowitz, John R. Rymer

    The low-code development market is red hot as enterprises seek new ways to build more software more quickly. About 100 vendors are jockeying for dominance, but a new sheriff just came to town....

  • Report Forrester Infographic: Manufacturing Firms Look Beyond Core IT For Digital Capabilities

    December 2, 2019 | Ashutosh Sharma

    In April and May of 2019, Forrester surveyed 450 leaders in various manufacturing disciplines across five countries in Asia Pacific to understand their priorities, barriers, and investments. We...

  • Report Monetize Data Strategically: Prioritize Data And Analytics Initiatives

    Intermediate Level: Process Practices For Insights-Driven Businesses
    December 2, 2019 | Jennifer Belissent, Ph.D.

    Everyone wants to monetize their data, but the growing stream of data and analytics requests is overwhelming insights teams. Not all are equal. In a recent Forrester inquiry, a client asked, "Is a...

  • Report The Top Emerging Technology Investments In Insurance In 2020

    Tools And Technology: The Digital Insurance Strategy Playbook
    December 2, 2019 | Ellen Carney

    Forrester interviewed more than 30 insurance business and technology decision makers to learn their tech investment priorities for 2020. This report provides insurance digital strategy...

  • Report Fix Your Culture Gaps To Speed Up Digital Transformation

    Beginner Level: Culture Practices For Digital Business
    November 25, 2019 | Alyson Clarke

    Culture is one of the biggest barriers to digital transformation. Many firms put it in the "too hard" basket, focusing on all the other aspects of digital transformation until they can't ignore it...

  • Report Apply Zero Trust eXtended Principles In Your Identity And Access Management Programs

    Protect Data And Boost The User Experience With A ZTX IAM Architecture, People, And Process
    November 25, 2019 | Andras Cser, Sean Ryan

    With the loss of a physical perimeter in protecting applications and data from external and internal threats, the "people" domain of Zero Trust eXtended (ZTX) is one of the most dynamically...

  • Report The Forrester Wave™: Automated Life Insurance Underwriting Systems, Q4 2019

    The 13 Providers That Matter Most And How They Stack Up
    November 21, 2019 | Ellen Carney

    In our 27-criterion evaluation of automated life insurance underwriting (ALIU) providers, we identified the 13 most significant ones — Accenture, Appian, EXL, Hannover Re, iPipeline, Munich Re,...

  • Report Use Strategic Roadmaps To Drive Product Portfolios

    Roadmap: The Agile Software Leadership Playbook
    November 19, 2019 | Margo Visitacion

    To carry through on strategies that enhance customer experience, executives continually urge dev teams to deliver value faster. Sustaining this requires clear insight into strategy and assessing...

  • Report Evolve Your IAM Strategy For Your Digital Business

    Executive Overview: The Identity And Access Management Playbook
    November 15, 2019 | Merritt Maxim, Andras Cser

    New business models have extended the identity boundaries of today's digital businesses: Security pros must manage identities and access across a variety of populations (employees, partners, and...

  • Report Quantify The Business Value Of CRM

    Business Case: The CRM Playbook
    November 15, 2019 | Kate Leggett

    CRM initiatives must not only be technically sound but must also answer the question, "What will we get for our money?" This report describes how application development and delivery (AD&D)...

  • Report Now Tech: Digital Wealth Management Platforms, Q4 2019

    Forrester's Overview Of 24 Digital Wealth Management Platform Providers
    November 14, 2019 | Vijay Raghavan

    You can use digital wealth management platforms to improve investor experience, increase financial advisor productivity, drive profitability, and bring next-gen capabilities to your financial...

  • Report Innovate Insurance With Technology

    Executive Overview: The Digital Insurance Strategy Playbook
    November 14, 2019 | Oliwia Berdak

    Digital technologies are transforming the entire value chain of insurance, opening up new distribution opportunities; altering how insurers can assess, price, and manage risks; and creating new...

  • Report Key Attributes Of An Adaptive Operating Model

    Develop Your Operating Model Around Strategy, Operations, And Leadership
    November 12, 2019 | Gordon Barnett

    Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

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