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• Report Quick Take: The Rimini Street Ruling Has Serious Implications For Oracle Customers

  Partial Summary Judgment Means That Outsourced Hosting And Customization May Breach Many Software License Agreements

  February 26, 2014 | Duncan Jones

  This report explains why the Nevada District Court's recent decision on some of the issues in the four-year-old Oracle versus Rimini Street case has significant implications for sourcing...

• Report Creating Supplier Risk Treatment Plans

  Treatment Plans Answer The Question, "What Would We Do If The Risk We Fear Actually Happens?"

  February 4, 2014 | Christine Ferrusi Ross

  Most large companies are aware that they need to understand supplier risk. But too often, they spend their time and effort assessing and tracking risk, without any clear plans for what to do if a...

• Report Demystifying BYOD In Europe

  BYOD Creates Challenges — But There Are Paths To Compliant Productivity

  December 18, 2013 | Henning Dransfeld

  Much has been written and debated about the rising popularity of bring-your-own-device (BYOD) throughout the world. Whereas BYOD policies in North America have become more mature, the subject of...

• Report Stop Assessing Geographies And Suppliers Separately

  Clients Should Use Forrester's Vendor Viability Index To Optimize The Alternative Geography Supplier Selection Process

  April 29, 2013 | Charles Green

  As more companies expand their use of global delivery models, assessing the risk of potential countries and cities is crucial. Traditional approaches to location analysis have typically comprised...

• Report US Employment Visas For Foreign Technology Workers: What You Need To Know

  October 12, 2012 | Stephanie Moore

  Sourcing and vendor management (SVM) professionals should read this report to understand the current visa discourse relative to IT outsourcing and thus limit their exposure to visa risk. In our...

• Report Building An Effective Vendor Risk Plan For Emerging Technology Suppliers

  January 10, 2011 | Christine Ferrusi Ross

  Sourcing and vendor management (SVM) clients tell Forrester that vendor risk is becoming a critical issue. Most firms have intense due diligence processes when hiring providers, but those processes...

• Report Green IT Starts To Affect ANZ Sourcing

  But Much Can Be Learned From Best Practices In North America And Europe

  January 21, 2010 | Tim Sheedy

  While there is a clear trend toward Green IT sourcing and practice within the Australian and New Zealand economies, these firms lag their North American and European peers in their levels of...

• Report It's Time To Review — And Renew — Your Telecommuting Policy

  The Economic Downturn Spurs Many Firms To Revisit Telecommuting Costs And Opportunities

  April 8, 2009 | Brownlee Thomas, Ph.D.

  Sourcing and vendor management teams should work with IT and human resources (HR) to regularly review the company's telecommuting policy. The current economic situation is pushing many companies to...

• Report Reducing Risk In Global Telecom Services Sourcing

  Ask The Right Questions And Follow A Disciplined Process

  December 12, 2008 | Brownlee Thomas, Ph.D.

  Buyers need to address four categories of risk when sourcing global telecommunication services: (1) physical risks to the network and local business operations; (2) geographic risks including local...

• Report Sourcing In The Shadow Of Terrorism

  Firms Need To Audit Their Suppliers' Security And Business Continuity Plans

  October 10, 2008 | Sudin Apte, John McCarthy

  Over the past six months, there has been a steady increase in the number of terrorist attacks in India. Over time, continued political turmoil may force more firms to implement an "India Plus One"...

• Report Sourcing Executives Should Consider SaaS' Key Role In Their Green Initiatives

  September 16, 2008 | Liz Herbert

  As firms become increasingly focused on environmentally friendly strategies, sourcing executives should make sure to consider the green value of software-as-a-service (SaaS) solutions when...

• Report Sourcing Professionals Must Analyze And Manage Risk Across The Global Supply Chain

  Forrester's Best Practices For Risk Mitigation

  August 27, 2008 | Christine Ferrusi Ross

  The issue of vendor risk has become an increasingly critical topic among sourcing professionals. With that in mind, we wanted to highlight this great report on mitigating supply chain risk — much...

• Report Aligning Sourcing Processes With Corporate Sustainability

  July 7, 2008 | Euan Davis

  The strategy for corporate sustainability focuses on resource management and is deployed for a number of reasons, including energy efficiency, legislation, and corporate social responsibility (CSR)...

• Report Hot Companies To Watch In 2008: Q2 Update

  Profiles Of Emerging Companies And Technology Trends That Tech Vendors Should Consider When Planning Strategy

  June 19, 2008 | Christopher Andrews

  The wide-ranging popularity of our first "Hot Companies To Watch" document, published in April 2008, highlighted a few important facts about technology strategists. First, it reflects the high...

• Report IT Assets And EU E-Waste Legislation

  Shaping Sourcing Service Agreements Around WEEE


  May 20, 2008 | Euan Davis

  The closest the European Union (EU) has to a standard on e-waste is the Waste Electrical and Electronic Equipment (WEEE) Directive. As is the case for many such EU regulations, each country...

• Report Green Benefits Put Thin-Client Computing Back On The Desktop Hardware Agenda

  March 10, 2008 | Euan Davis

  The lure of 25% or more power savings and the growing importance of green IT have resurrected the thin-client debate. IT sourcing executives, though responsible for setting neither environmental...

• Report Forrester's Desktop Power And Emissions Calculator

  February 26, 2008 | Euan Davis

  This calculator identifies and quantifies the power costs and CO2 emissions of a thin client deployment which replaces existing PCs. In addition to the actual power and CO2 consumption of the...

• Report Best Practices Highlight: Applications Outsourcing

  November 12, 2007 | Bill Martorelli

  Outsourcing applications is a challenging endeavor; but the right guidance can minimize the risks. This short powerpoint deck offers highlights from Forrester's wide breadth of research into the AO...

• Report Solution Accelerators Will Disrupt The IT Services Landscape

  Providers Must Develop Business Process And Product Development IP To Survive

  October 29, 2007 | Sudin Apte

  Facing immense competition and bottom-line pressure, IT services providers are looking for ways to extend their value to clients while bolstering their bottom line. At the same time, clients are...

• Report Topic Overview: Applications Outsourcing

  October 17, 2007 | Bill Martorelli

  Firms are outsourcing applications like never before, involving a variety of applications outsourcing service types as well as a broad range of suppliers. Enterprises are increasingly likely to...

• Report Topic Overview: Offshore Services

  September 24, 2007 | Stephanie Moore, John McCarthy

  The forces driving offshore IT services are undeniably compelling. Companies are under intense pressure to reduce — or at least contain — IT costs. Years of downsizing have resulted in a shortage...

• Report EMEA IT Outsourcing Deals, Q1 2007

  August 10, 2007 | Andrew Parker

  In Q1 2007, companies based in EMEA signed 75 large outsourcing deals — with a total deal value of almost €5.7 billion. More than half of these deals included infrastructure outsourcing elements....

• Report European IT Outsourcing Deals: Financial Services Review, 2004 To 2006

  July 31, 2007 | Andrew Parker

  In the three years from 2004 to 2006, the financial services industry stabilized its spending on infrastructure outsourcing and increased its spending on application management and desktop...

• Report Energy Star Powers Up

  A Green IT Resource For IT And Sourcing Professionals

  July 31, 2007 | Euan Davis

  The eco-labeling program Energy Star continues to gain visibility as IT sourcing and vendor managers grow increasingly aware of IT performance per watt. The program's focus on energy efficiency...

• Report Working Effectively With Applications Outsourcers

  An Analysis Of Client References From "The Forrester Wave™: North American Applications Outsourcing, Q1 2007"

  July 24, 2007 | Bill Martorelli

  Even though their overall satisfaction levels are high, clients' satisfaction with individual aspects of applications outsourcing providers' performance vary, according to an analysis of client...