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  • Report Predictions 2010: ePurchasing Market

    Growth Will Accelerate After A So-So 2009
    March 24, 2010 | Andrew Bartels

    The ePurchasing market will post a very good growth rate of 12% in 2010, rising to $4 billion. This market for software products like eProcurement, eSourcing, contract life-cycle management (CLM),...

  • Report Leveraging Customer Satisfaction, Loyalty, And Perception To Drive B2B Tech Success

    Vendors Must Enhance Customers' Total Vendor Experience (TVE) In A Rapidly Changing Tech Industry
    February 5, 2010 | Daniel Krauss

    In the tech sector, 2009 was challenging. A down economy paired with high uncertainty in purchasing decisions made it particularly hard for strategists to defend their competitive position. Vendors...

  • Report Scenario Planning Successfully Applied

    Add Value To Your Strategic Planning Exercises
    January 26, 2010 | Stefan Ried, Ph.D.

    In times of economic uncertainty, executives ask their strategy experts for predictions. Scenario planning can help technology vendors become aware of the major forces reshaping their markets, thus...

  • Report Case Study: Siemens IT Solutions And Services Successfully Positions A Community Cloud

    Siemens IT Solutions And Services Tailors Forrester's Cloud Taxonomy To Communicate Its Vertical Strength
    January 19, 2010 | Stefan Ried, Ph.D.

    Cloud computing has become the dominant theme of the marketing campaigns of many infrastructure outsourcing and services providers. Siemens IT Solutions and Services (SIS) — one of the largest...

  • Report Market Overview: The Middleware Software Market, 2009

    Software AG And TIBCO Challenge IBM, Microsoft, Oracle, And SAP
    December 30, 2009 | Stefan Ried, Ph.D.

    The middleware software market went through a sequence of paradigm changes in the past three decades. Most vendors offer middleware portfolios with various software components from basic...

  • Report KPMG Is Looking To Expand Its M&A Business Beyond Transaction Services

    M&A Services SWOT Analysis: KPMG, Q4 2009
    December 18, 2009 | Daniel Krauss, Pascal Matzke

    KPMG provides a very broad mergers and acquisitions (M&A) services portfolio, which is being brought to market through a consistent go-to-market and delivery approach. The provider enables its...

  • Report Case Study: BT Business Drives New Revenues In The SMB Segment

    How BT Moved From A Component Supplier To A Connected Business Partner
    December 8, 2009 | Mike Cansfield

    BT Business is the sales channel to domestic small and medium-size businesses (SMBs) in the UK. In the face of falling revenues and market share erosion under increasing competition in past years,...

  • Report Case Study: SAP's Sustainability Transformation

    How To Save The World And Tap Into A Multibillion-Dollar Market
    December 4, 2009 | Holger Kisker, Ph.D.

    Everyone wants to contribute to a more sustainable world and is looking for examples and advice to improve sustainability performance at home and at work. Leading companies can offer both: examples...

  • Report Best Practices In B2B Tech Partner Portfolio Management

    Enact A Vibrant Partner Portfolio To Prepare For The Upturn
    November 25, 2009 | Peter O'Neill

    In the murky, maturing technology industry, vendor partner programs are in a state of constant flux and are difficult to control and align with corporate strategy. Only now are vendors beginning to...

  • Report The Enterprise 2.0 User: Harbinger Of The Future Of Workplace Collaboration

    Vendors Should Prepare For An Empowered, Mobile, And Collaborative Workforce
    November 24, 2009 | TJ Keitt

    Business leaders' increased interest in enterprise 2.0 technology has spurred collaboration software vendors of all stripes to roll out social applications in their suite of tools. Despite this...

  • Report Vendors Beware: Virtualization, PaaS, And SaaS Are Changing The Capacity Management Tools Market

    November 10, 2009 | Jean-Pierre Garbani

    Continuous improvement in the server technology performance-price ratio has caused many organizations to simply dismiss the need for accurate workload and resource planning efforts. In the current...

  • Report Vendor Strategists: Time To Revisit Your Corporate Strategy And Your Management Portfolio

    October 29, 2009 | Thomas Mendel, Ph.D., Daniel Krauss

    The current recession clearly showed at many companies how fundamental issues with corporate strategy can lead to a savage reality, affecting corporate stability in a big way. Strategists have...

  • Report Gen Y Won't Change Workplace Collaboration; Better Integrated Tools Will

    Demystifying The Myth Of A Gen-Y-Led Workplace Revolution
    October 28, 2009 | TJ Keitt

    Gen Yers in the US workforce, those between the ages of 18 and 29, are a confounding phenomenon. Some employers see their self-assured, authority-wary ways as a detriment to business while others...

  • Report Market Momentum: Middleware Software Market, H2 2008 And H1 2009

    Middleware Vendors Must Fight For Awareness In A Consolidating Market While Offering Cloud Innovations
    October 27, 2009 | Stefan Ried, Ph.D.

    Forrester's market momentum data includes mergers and acquisitions (M&A), product, partnership, and strategy/go-to-market announcements. A trend analysis provides vendors with important background...

  • Report M&A Activity In The Current Downturn Reshapes The Software And Services Markets

    A Review Of M&A In The Software And Services Markets, H1 2009
    October 13, 2009 | Daniel Krauss

    Although mergers and acquisitions (M&A) activity in the tech industry in absolute numbers declined in H1 2009, the deals coming through in the current period are likely to fundamentally transform...

  • Report Tata Consultancy Services: Using The Downturn To Reposition Its IT M&A Services

    M&A Services SWOT Analysis: Tata Consultancy Services (TCS), Q4 2009
    October 6, 2009 | Daniel Krauss, Pascal Matzke

    Tata Consultancy Services (TCS) has primarily focused on the mergers and acquisitions (M&A) IT requirements of clients in the financial services industry for many years. Backed by its strong IT...

  • Report Case Study: How HP Drives World-Class Product Innovation

    Openness And Tight Management Define HP's Innovation Process
    September 21, 2009 | Paul Jackson

    In HP's 70-year history, it has innovated in many new and established technology fields. But how does the firm cope with the inevitable slide — faced by most dominant global firms — into driving...

  • Report Big Blue Gets Smarter: IBM Announces The Acquisition Of SPSS

    IBM Strikes Out To Become The Leading BI Vendor
    July 29, 2009 | Holger Kisker, Ph.D.

    On July 28, 2009, IBM announced the plan to acquire SPSS, a leading provider of predictive analytics solutions. The acquisition, which is subject to shareholder and regulatory approval, is expected...

  • Report The Convenience Quotient Of Consumer Storage And Backup

    July 6, 2009 | Nathan Safran

    The consumer backup and storage space has become increasingly crowded — and sophisticated — over the past 24 months. From burning a DVD to using a full-blown home server, there are a wide variety...

  • Report Less Is More In CE Design

    July 2, 2009 | Nathan Safran

    Consumer electronics (CE) design has long followed an upward technology curve as firms respond to consumer expectations for "more" — more features, more horsepower, more of everything. While...

  • Report Building The Perfect Bundle

    Use Quantitative Methods To Pinpoint What Consumers Want And How Much They Will Pay
    June 29, 2009 | Doug Williams

    Bundles have emerged as a strong opportunity for service providers to drive acquisition and improve customer retention, but only 20% of US online consumers subscribe to voice, broadband, and pay-TV...

  • Report How Consumers Get Online Video To The TV

    The Convenience Quotient Reveals The TV-Connected PC Is The One To Watch
    June 8, 2009 | James L. McQuivey

    Online video has finally come to the living room. Forrester estimates that nearly 9 million homes in the US watch at least some online video on a TV set in a typical month. Why they do so is...

  • Report The Convenience Quotient Of Portable Computing

    How Do Different Consumer Devices Stack Up For "Computing" Tasks?
    June 8, 2009 | Paul Jackson

    We're finally seeing consumers embrace computing on the go — whether it's experimentation with Net access and application downloads on the iPhone or trying out inexpensive netbooks, the past 18...

  • Report Innovating Corporate Strategy Services

    May 29, 2009 | Daniel Krauss

    Blurring boundaries within the broader consulting services market are leading to heated competition among consulting firms around thought leadership and business model innovation. In this context,...

  • Report Verizon Becomes A Lean, Mean, FiOS Machine

    May 15, 2009 | Doug Williams

    From a consumer product strategy perspective, Verizon's decision to sell its remaining rural wireline properties to Frontier Communications will free the carrier to focus on its FiOS and wireless...