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  • Governance Risk & Compliance (GRC)
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The Governance, Risk, And Compliance Playbook For 2019

Maximize Business Performance With A World-Class GRC Program

Governance, risk, and compliance (GRC) programs are essential for protecting business value and maximizing business performance. Yet too many organizations lack well-defined GRC programs or neglect...

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  • Report What US Direct Banks Need To Do To Win Checking Account Customers

    New Financial Regulations Give Direct Banks An Unprecedented Opportunity
    September 15, 2010 | Brad Strothkamp

    Direct banks — banks with few or no branches — have exhibited their dominance over the last five or six years in getting consumers to move billions of dollars of assets into high-yield savings...

  • Report Technographics® Survey Highlight: Canadian Online Trust and Mobile Banking

    North American Technographics® Financial Services, Media, And Marketing Online Survey, Q3 2009 (Canada)
    December 24, 2009 | Corina Matiesanu

    This highlight deck summarizes the key findings related to online trust and mobile banking from the North American Technographics Financial Services, Media, And Marketing Online Survey, Q3 2009...

  • Report Investment Firms Can't Ignore Social Technologies

    November 30, 2009 | Bill Doyle

    No major US investment firm has used social technologies like discussion boards to build an open investor community. But social media adoption is galloping forward, especially among online traders...

  • Report European Online Banking Holdouts Want Security Guarantees

    Net Users Still Need Security Guarantees And Incentives To Bank Online
    August 21, 2009 | Alexander Hesse, Lauriane Camus

    More than half of Western Europeans who use the Internet regularly — about 92 million — bank online. Thirty-two percent of European adults could bank online but don't do so — or have stopped doing...

  • Report US Data Compromise And Online Trust Update: Consumers' Security And Trust Concerns Still Hampering eBusiness

    August 20, 2009 | Edward Kountz

    One in 10 US online users reported a data breach that led to a financial loss in 2008, a rate of compromise statistically unchanged from the prior-year period. And while more consumers were able to...

  • Report The State Of Fraud In eBusiness

    eBusiness Panelists Report That 0.6% Of Orders And Transactions Are Fraudulent
    August 17, 2009 | Carrie Johnson, Elizabeth Davis

    Forrester recently surveyed its eBusiness And Channel Strategy Professional Research Panel to gauge the current landscape of fraud in the online channel. Forty percent of our panelists have seen an...

  • Report Security And Data Management: What The Global eCommerce Leader Needs To Know

    An Ever-Increasing Set Of Regulations And Standards Drives Complexity
    April 23, 2009 | Brian K. Walker

    Security and data compliance are issues that can be easily ignored in the face of the next product launch or marketing campaign. But global eCommerce leaders need to take control of these issues...

  • Report Young US Online Bankers And Social Media

    Assessing Opportunities To Connect With Next-Gen Consumers
    February 13, 2009 | Edward Kountz

    The rise of social media is changing the way consumers communicate online, introducing a two-way dialogue and giving users the ability to more effectively disseminate and share information with...

  • Report Online Banking Holdouts Still Want Security Guarantees

    European Net Users Want Security Guarantees And Incentives To Bank Online
    June 21, 2007 | Benjamin Ensor

    Some 84 million European Net users who could bank online don't do so. Only one-third of these online banking holdouts say that nothing would persuade them to adopt online banking. The remainder say...

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