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  • Business Transformation & Organizational Change Management

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  • Report The ROI Of CX Transformation

    The Business Case Report In The CX Transformation Playbook
    August 15, 2019 | Maxie Schmidt-Subramanian

    Customer experience (CX) transformation efforts bring benefits like increased customer retention and greater cross-sell opportunity. To get those benefits, CX leaders need to invest in areas like...

  • Report Three Culture Practices For Long-Term Customer Centricity

    Advanced Level: Culture Practices For CX Transformation
    November 30, 2018 | Samuel Stern

    Very few companies have truly customer-obsessed cultures that can create and sustain a competitive advantage in the marketplace. Those that do got there by innovating. These culture leaders realign...

  • Report Distributed Ledger Technology: How To Get Started Without Getting Your Fingers Burnt

    What You Need To Know To Leverage Blockchain Technology In The Enterprise
    September 14, 2018 | Martha Bennett

    Distributed ledger technology (DLT) (AKA blockchain) remains one of the hottest technology topics with business leaders and CIOs. This report is for those who feel they could benefit from a...

  • Report Case Study: REA Group Restructures To Deliver Customer Value And Drive Business Growth

    Learn From REA's Transformation To A Model Innovative Digital Business
    January 11, 2018 | Tim Sheedy

    To deliver better digital services faster, CIOs must seek ways to operate their business more like a software company. REA Group, a digital media business focused on the real estate market,...

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