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  • Report Master Multimodel Services Sourcing For Improved Business Outcomes

    July 21, 2014 | Bill Martorelli

    In the age of the customer, enterprises cannot simply follow the same old outsourcing template and expect success. This is particularly true when it comes to the selection, governance, and...

  • Report The Forrester Wave™: Global BYOD Management Services, Q2 2014

    Analysis Of 13 Top Integrators And Specialists Representing The Emerging BYOD Ecosystem And How They Stack Up
    June 25, 2014 | Christopher Andrews

    Enterprise mobility is a top item on every organization's business and IT agenda — a reflection of the "mobile mind shift" that has already made its mark on 21st century business. Mobile...

  • Report The Forrester Wave™: EMEA Applications Outsourcing Services, Q1 2014

    IBM Leads A Mature And Capable Supplier Set
    February 3, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • Report Use Services Benchmarks To Improve Outsourcing Relationships

    December 27, 2013 | Wolfgang Benkel

    Services outsourcing contracts are snapshots of outsourcing relationships, ones which reflect the desired relationship when the contract is signed. But life goes on, and services relationships...

  • Report Demystifying BYOD In Europe

    BYOD Creates Challenges — But There Are Paths To Compliant Productivity
    December 18, 2013 | Henning Dransfeld

    Much has been written and debated about the rising popularity of bring-your-own-device (BYOD) throughout the world. Whereas BYOD policies in North America have become more mature, the subject of...

  • Report Applications Outsourcing Pricing Models: Beyond The Managed Outcome Engagement

    Pricing And Packaging Models Are Shifting — Slowly
    December 5, 2013 | Bill Martorelli

    With IT investment focus shifting rapidly toward enabling front-office business results, interest in alternative pricing models for applications outsourcing engagements is on the rise. Though...

  • Report Increasing The Value Of Contingent Staffing MSPs

    October 23, 2013 | Christine Ferrusi Ross

    Contingent staffing and managed service providers (MSPs) represent a significant spend for most large firms. One large Midwestern client of Forrester noted recently that it employs two contingent...

  • Report Rolling Out The Mobile Workplace In Europe: The Recipe For A Strategic Approach

    European IT Departments Are Serious About The "Second Wave" Of Mobile Enterprise Deployment
    October 18, 2013 | Henning Dransfeld

    Mobile enterprise deployments are gathering speed in Europe, according to Forrester's Forrsights Mobility Survey, Q2 2013. The survey shows that Europe is strongly positioned in comparison to North...

  • Report Best Practices For Continuous Improvement In Outsourcing

    October 11, 2013 | Wolfgang Benkel

    Many outsourcing relationships don't evolve much because they are lacking continuous improvement (CI), one of the important elements in outsourcing contracts. IT organizations want to keep their...

  • Report Navigating The Dynamic Telecoms And Mobility Services Landscape

    September 30, 2013 | Brownlee Thomas, Ph.D.

    The enterprise telecommunications and mobility (T&M) services landscape is complex and can be confusing for sourcing and vendor management executives. It also is highly dynamic, evolving quickly as...

  • Report The Expectation Gap Increases Between Business And IT Leaders

    Sourcing Managers Need To Moderate A Dialogue About Network And Communication Technologies
    July 23, 2013 | Dan Bieler, Henning Dransfeld

    Forrester survey data indicates gaps in opinion about network infrastructure aspects between business and IT leaders. There is a clear risk that IT will purchase network and collaboration assets...

  • Report Prepare Your Services Sourcing For Future Success

    June 26, 2013 | Wolfgang Benkel

    The way you source IT services is undergoing a revolution. The fundamental business requirements related to globalization — constant cost pressure paired with uncertain future market conditions —...

  • Report Evaluate Telecom Service Providers Using A Standard Methodology

    June 20, 2013 | Brownlee Thomas, Ph.D.

    Among the top challenges of Forrester clients responsible for telecoms and mobility (T&M) sourcing and vendor management (SVM) face: a) lower than expected cost savings from key suppliers, b) poor...

  • Report The Forrester Wave™: EMEA Workplace Services, Q2 2013

    Providers Driving Workplace Services In EMEA
    May 14, 2013 | Wolfgang Benkel, Bill Martorelli

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • Report The Applications Outsourcing Market Hits The Crossroads

    The New Foundations For Innovation In A Maturing Industry
    January 17, 2013 | Bill Martorelli

    As more IT organizations operate under the dueling mandates of delivering cost savings and innovation, suppliers of applications outsourcing services are getting ready for the next phase of their...

  • Report Demand Pricing That Matches Business Value — The Radical Sourcing Trend For 2013

    January 4, 2013 | Duncan Jones

    This report describes the software pricing and licensing landscape and explains why it makes it so important for sourcing and vendor management executives to implement Forrester's strategic...

  • Report SVM Activities, Roles, And Skills Are Evolving

    December 12, 2012 | Lutz Peichert, Mark Grannan

    Many sourcing and vendor management organizations (SVMOs) are delivering effectively against their core mandate today, despite resource constraints. However, most SVM professionals are mapping...

  • Report The Future Of Telecommunications And Mobility Sourcing

    November 30, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

  • Report Linking IT Services Activities To Business Value

    November 15, 2012 | Bill Martorelli

    Linking IT services engagements, including outsourcing relationships, directly to any type of business value other than cost savings remains a challenge. However, it is a challenge sourcing and...

  • Report Managed Hosting: Still Relevant Despite Cloud's Rise

    Managed Hosting Remains A Viable Alternative Or Complement To The Cloud
    November 9, 2012 | Bill Martorelli

    If you've been reading the press, you could be forgiven for assuming that enterprise-class managed hosting would have transitioned entirely to the cloud by now. Yet the pace of managed hosting's...

  • Report Unifying Vendor Management Activities

    How Procurement And Vendor Management Organizations Can Work Together To Effectively Manage Suppliers
    November 6, 2012 | Lutz Peichert

    Effective vendor management is the combination of two sets of activities that are increasingly performed by two different organizations: procurement and vendor management organizations (VMOs). Both...

  • Report Business Intelligence Services Pricing And Contracting

    New Models Better Align BI Services Buyers And Sellers
    October 31, 2012 | Liz Herbert

    Business intelligence (BI) is high on the list of technology investments as organizations try to make informed decisions with the growing masses of data available to them. But several significant...

  • Report Critical Sourcing Decisions Depend On Your Application Portfolio Analysis

    October 25, 2012 | Wolfgang Benkel, Lutz Peichert

    In the realm of IT services sourcing, the strategic decisions and vendor selection process for your company's applications and infrastructures are perhaps the most important. Your service...

  • Report Emphasize Flexibility In Communications Service Contract Negotiations To Reduce Risk

    October 9, 2012 | Brownlee Thomas, Ph.D.

    This report outlines Forrester's processes guidance for sourcing and vendor management (SVM) executives working on telecommunications and mobility services sourcing. A mistake made by many SVM...

  • Report Using New Communications Technology Models Shifts Strategy For Services Sourcing

    Alternate Delivery Models Offer More Options For Your Business
    September 4, 2012 | Brownlee Thomas, Ph.D.

    Up until five to seven years ago, sourcing and vendor management (SVM) professionals responsible for telecommunications and mobility services provisioning focused mainly on delivering value by...

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