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  • Report SaaS Adoption 2017: If You Aren't Using SaaS Broadly, Your Business Risks Falling Behind

    SaaS Improves Business Results Due To Greater Innovation And Agility — And Is Increasingly The Foundation For Business Opportunities
    June 29, 2017 | Liz Herbert, Paul D. Hamerman

    SaaS continues to grow across categories and geographies, fueled by buyer demand for business agility, growing comfort with the model, and a maturing market of SaaS offerings. This maturing market...

  • Report The ROI Of SaaS

    A Total Economic Impact™ Analysis Uncovers Long-Term Business Value, But Cost Savings Are Not Guaranteed
    May 13, 2016 | Liz Herbert, Shaheen Parks

    Software-as-a-service (SaaS) is fast becoming a viable alternative for enterprise software across every business process category. But application development and delivery (AD&D) professionals must...

  • Report Breakout Vendors: SaaS Business Applications

    High-Growth Software-As-A-Service Alternatives Disrupt Traditional Software Segments
    May 10, 2016 | Paul D. Hamerman, Liz Herbert

    Many relatively new SaaS business application vendors are looking to capitalize on the success and market disruption of leading SaaS players like NetSuite, Salesforce, and Workday. In this report,...

  • Report Invest In Greater Speed And Agility For Application Development And Delivery

    March 25, 2016 | Liz Herbert

    Business priorities are squarely focused on winning, serving, and retaining customers. For most companies, this means a significant overhaul in software development and sourcing: from slow and...

  • Report Business Intelligence Services Pricing And Contracting

    New Models Better Align BI Services Buyers And Sellers
    October 31, 2012 | Liz Herbert

    Business intelligence (BI) is high on the list of technology investments as organizations try to make informed decisions with the growing masses of data available to them. But several significant...

  • Report Market Overview: Mobility Services

    Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs
    February 27, 2012 | Liz Herbert

    The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications and...

  • Report TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

    Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology
    January 3, 2012 | Liz Herbert

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

  • Report SAP In The Cloud: Market Update And Lessons Learned From Early Adopters

    December 8, 2011 | Liz Herbert

    The cloud continues to get a lot of attention — and scrutiny — from IT buyers. Most IT buyers have accepted the value of the cloud for process areas such as human capital management and customer...

  • Report The Benefits Of Centralized SaaS Strategy

    How Companies Are Preparing For The Unstoppable As-A-Service Offerings
    October 18, 2011 | Liz Herbert

    Developing a centralized software-as-a-service (SaaS) strategy has become a bigger priority for sourcing and vendor management professionals over the past year. Firms are not only expanding their...

  • Report The SaaS Market Hits Mainstream: Adoption Highlights 2011

    May 3, 2011 | Liz Herbert

    Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

  • Report SaaS Adoption 2010: Buyers See More Options But Must Balance TCO, Security, And Integration

    May 19, 2010 | Liz Herbert

    Forrester recently interviewed more than 1,000 enterprise software decision-makers to find out their investment strategy for 2010. The growing maturity of software-as-a-service (SaaS) combined with...

  • Report Business Outcome-Based Pricing Models Drive Results In Packaged Application Implementations

    April 9, 2010 | Liz Herbert

    After significant cost cutting during the past 18 months, clients are entering 2010 with an eye to top-line growth. Sourcing executives want to get high ROI out of technology investments and...

  • Report Buyers Of BI Services Navigate A Crowded Landscape

    Sourcing Professionals Sift Through Choices With Multiple Dimensions
    January 24, 2010 | Boris Evelson, Liz Herbert

    Forrester sees strong interest from technology buyers in business intelligence (BI), including the significant expansion of existing BI initiatives as well as new projects. Key areas of investment...

  • Report Outsourcing SAP Operations Expands With Economic Uncertainty

    August 17, 2009 | Bill Martorelli, Liz Herbert

    Continuing economic pressures are contributing to the new popularity of outsourcing services for SAP operational services, complementing the large, well-established market for implementation...

  • Report TCO And Security Are Top Concerns For SaaS

    February 27, 2009 | Liz Herbert

    This presentation contains data on software-as-a-service (SaaS) implementation and expansion plans at North American and European Enterprises and SMBs, as well as reasons why firms are not...

  • Report Software-As-A-Service Adoption Expands

    Sourcing Executives Must Be Ready To Support New SaaS Purchases
    February 20, 2009 | Liz Herbert

    Forrester recently surveyed 239 application software decision-makers and found that SaaS adoption continued to grow, even in the face of the current bleak economic conditions. Beyond the general...

  • Report SaaS Clients Face Growing Complexity

    Large Enterprises Require Due Diligence For Effective SaaS Purchases
    April 17, 2008 | Liz Herbert, Bill Martorelli

    With adoption of SaaS among both large enterprise and small and medium-size business (SMB) clients on the rise, according to recent data from Forrester's Business Data Services, gone are the days...

  • Report Competing In The Fast-Growing SaaS Market

    March 12, 2008 | Liz Herbert

    Software-as-a-service (SaaS) continues its fast-paced growth as buyers seek shorter deployment times, faster ROI, and pay-as-you-go pricing. In a recent survey of 1,017 technology decision-makers,...

  • Report CSC Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007
    December 28, 2007

    CSC provides strong value for the technical phases of an SAP implementation, but has less experience and skill in front-end strategy and process consulting. The provider has, however, been building...

  • Report Capgemini Is A Leader In SAP Implementation Services

    The Forrester Wave™ Vendor Summary, Q4 2007
    December 28, 2007

    Capgemini provides strong value across the implementation life cycle to a variety of industries. The provider has a particular focus on EMEA, in which it does approximately 70% of its SAP...

  • Report Vendor Management Profile: Business Services

    July 5, 2007 | Liz Herbert

    This document gives highlights of an extensive data set collected across North American and European enterprises via our Business Data Services Enterprise Governance And Sourcing Survey in July...