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ForresterNow

FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Four Things That Smart Cloud Companies Know About Customer Experience

    How These Firms Are Reinventing The Way Customers Interact With Companies
    August 9, 2016 | TJ Keitt

    Upstart companies with new digital offerings are disrupting industries. Successful newcomers can draw millions of customers in a short period of time, catching their incumbent competition...

  • Report From Application Design To Application Composition

    How APIs, Micro-Services, And Containers Are Changing The Way Organizations Develop And Deliver Software
    February 19, 2015 | Kurt Bittner, Michael Facemire

    There is a quiet revolution underway in software development: The nature of the work is shifting from developing and deploying large complex applications to connecting new and existing services in...