Search Results
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Charts & Figures The Highest-Scoring Brands By Industry In Forrester's India CX Index, 2017
The India Customer Experience Index, 2017
November 20, 2017 | Amit Bhatia -
Charts & Figures The Four Types Of Brands In Forrester's India CX Index, 2017
The India Customer Experience Index, 2017
November 20, 2017 | Amit Bhatia -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The India Customer Experience Index, 2017
November 20, 2017 | Amit Bhatia -
Charts & Figures Positive And Negative Emotions Drive A Customer's Experience
The India Customer Experience Index, 2017
November 20, 2017 | Amit Bhatia -
Charts & Figures Forrester's India CX Index, 2017: Rankings Of Banks
The India Customer Experience Index, 2017
November 20, 2017 | Amit Bhatia -
Charts & Figures Forrester's India CX Index, 2017: Rankings Of Auto And Home Insurance Providers
The India Customer Experience Index, 2017
November 20, 2017 | Amit Bhatia -
Charts & Figures Forrester's India CX Index, 2017: Rankings Of Traditional Retailers
The India Customer Experience Index, 2017
November 20, 2017 | Amit Bhatia -
Charts & Figures Forrester's India CX Index, 2017: Rankings Of Credit Card Providers
The India Customer Experience Index, 2017
November 20, 2017 | Amit Bhatia -
Charts & Figures Use The Building Blocks Of A Personality Framework To Develop A Bot Personality
Humanize Your Conversational Bot
October 19, 2017 | Amit Bhatia -
Charts & Figures Bring Personality To Life Through Expression
Humanize Your Conversational Bot
October 19, 2017 | Amit Bhatia -
Charts & Figures Many Chatbots Disappoint Today
Humanize Your Conversational Bot
October 19, 2017 | Amit Bhatia -
Charts & Figures Create An Identity And Personality Type
Humanize Your Conversational Bot
October 19, 2017 | Amit Bhatia -
Charts & Figures Three Scenarios Based On Common Customer Goals When Banking On Smartphones
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures Banks' Search And Navigation Missteps Make It Difficult To Locate Key Banking Functionality
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures Axis Bank Provides A Login Button When The App Times Out
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures Banks' Content Missteps Prevent Them From Addressing Users' Financial Needs
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures Forrester Reviewed The Mobile Apps Of Seven Banks In India
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures HDFC Bank's App Points Out Problems Immediately After A Customer Exits A Field
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures Banks' Progress And Workflow Missteps Impede Users From Completing Banking Tasks
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures ICICI Bank Provides Appwide Search For Easy Discoverability Of Its Features
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures Axis Bank Lets Customers Choose Whether Balances Are Displayed Or Hidden On The Home Screen
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures Forrester Scored Each Mobile Banking App's Usability And Functionality
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures Yes Bank Provides In-Context Help
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures Banks' Privacy And Trust Missteps Heighten Concerns About Whether Mobile Banking Is Safe
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia -
Charts & Figures HDFC Bank's App Displays A "Secure Banking" Padlock Icon During Login
India Mobile Banking Benchmark: User Experience, 2017
July 25, 2017 | Amit Bhatia