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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report What The Federal Government Can Teach Us About CX

    Lessons Learned From Forrester's CXDC 2016 Forum
    November 30, 2016 | Rick Parrish, Dylan Czarnecki

    At Forrester's inaugural federal government forum, CXDC 2016, representatives from a diverse set of federal agencies with varying levels of customer experience (CX) maturity took to the stage to...

  • Forum CXDC 2016

    Forum For Government Leaders #FORRCXDC
    September 12, 2016 | Washington, DC

    The federal government and public sector are focused on customers like never before. However, federal leaders will face the same culture, technology, and implementation hurdles that have plagued...

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