Search Results
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Webinar Forrester’s Vision For The Future Of Business Applications
Wednesday, May 22, 2019, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Duncan Jones, Liz Herbert, George LawrieThis webinar helps application development and delivery leaders set a vision for their future business applications landscape. We explain why and how smart, modern, flexible, and...
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Report The Future Of Machine Learning Is Unstoppable
Advanced Level: Technology Practices For Insights-Driven Businesses
Machine learning (ML) is the fundamental building block of artificial intelligence (AI). It can make predictions. It can make decisions. It can recognize patterns. It scales enterprise "smarts" by...
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Report Data Warehouse Automation Platforms Help Close The Data-To-Insight Gap
Seven DWA Vendors Bring Agility To The Entire BI/Analytics Development Life Cycle
Self-service business intelligence (BI), analytics, and data preparation platforms only partially support Agile development of BI applications. Parts of the process, like data modeling, still...
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Report The Forrester Wave™: Global API Strategy And Delivery Service Providers, Q2 2019
The Nine Providers That Matter Most And How They Stack Up
April 22, 2019 | Randy HeffnerIn our 19-criterion evaluation of global API strategy and delivery service providers, we identified the nine most significant ones — Accenture, Capgemini, Cognizant, Deloitte, IBM, Infosys, Tata...
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Report The Forrester Wave™: Specialist API Strategy And Delivery Service Providers, Q2 2019
The Seven Providers That Matter Most And How They Stack Up
April 22, 2019 | Randy HeffnerIn our 19-criterion evaluation of specialist API strategy and delivery service providers, we identified the nine most significant ones — EPAM, Fresh Gravity, Hexaware Technologies, Mphasis,...
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Report Audio: The State Of Extended Reality (XR) In 2019
Listen To Forrester's Overview Of The Opportunities, Challenges, And Future Of Augmented, Virtual, And Mixed Reality
Recent updates in hardware and development tools make extended reality (XR) ready for primetime in the enterprise. Important use cases are to extend expertise, assist with complex sales, and train...
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Report Stop Trying To Replace Your Agents With Chatbots
Four Approaches To Using Chatbots To Augment Your Agents Offer Clear Benefits For Companies And Customers
April 17, 2019 | Ian JacobsCustomer service organizations are in a heightened state of chatbot mania. Many are rushing to replace their agents with chatbots, believing that doing so will cut costs and increase efficiencies....
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Report Transform Customer Processes And Systems To Improve Experiences
Executive Overview: The CRM Playbook
April 15, 2019 | Kate LeggettThe age of the customer means that a focus on the customer now matters more than any other strategic imperative. Forrester's CRM playbook outlines four steps that application development and...
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Report Shift Performance Testing Left To Streamline App Delivery
Times Are Ready For Shift Left of Load and Speed Performance Testing
As application development and delivery (AD&D) teams speed up continuous delivery (CD), they find performance testing too late in the cycle often results in costly rework. Continuous testing is the...
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Report Understanding Low-Code Developers
Half Of AD&D Pros Like Low-Code Platforms — Who Are They?
Low-code platforms continue to expand throughout organizations. Application development and delivery (AD&D) teams realize they can potentially reap a great deal of value by adopting one, but their...
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Report Forrester Infographic: Digital Services Acquisitions Expedite Market Consolidation
March 29, 2019 | Amanda LeClairIn the quest to deliver end-to-end digital transformation services, the lines between a business consultancy, systems integrator, and agency continue to blur. Many services firms pursue aggressive...
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Report Now Tech: Enterprise BI Platforms, Q1 2019
Forrester's Overview Of 41 Enterprise Business Intelligence Platform Providers
March 26, 2019 | Boris EvelsonYou can use enterprise business intelligence (BI) platforms to turn raw data into meaningful signals and then turn those signals into actionable insights to effect tangible business outcomes. But...
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Report Effective Enterprise Collaboration Grows Your Bottom Line
Business Case: The Enterprise Collaboration Playbook
Business leaders often turn to application development and delivery (AD&D) pros for tools to make the business more collaborative. And AD&D pros oblige, deploying a portfolio of collaboration...
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Report Create A Modern Software Strategy With AI-Driven Platforms And Their Ecosystems
Vision: The SaaS Transformation Playbook
Application development and delivery (AD&D) executives struggle to achieve speed and innovation while managing cost and risk. We recommend a "Goldilocks" approach to business applications strategy...
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Report Transform The Contact Center For Customer Service Excellence
Executive Overview: The Contact Centers For Customer Service Playbook
March 19, 2019 | Kate LeggettCustomer service is at a tipping point. Customers contact enterprises more often and via more channels; they shift between channels seamlessly and even use multiple channels simultaneously....
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Webinar Two Forrester Wave™ Evaluations On Key Categories Of Rapid Development
Forrester has identified four key categories of rapid development: low code for professional developers, digital process automation for wide deployments, low code for business developers, and...
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Report Scaling Agile: Can The Spotify Approach Work For You?
Road Map: The Modern Application Delivery Playbook
March 15, 2019 | Diego Lo GiudiceSpotify's model for scaling Agile software delivery is gaining interest among enterprises and application development and delivery (AD&D) pros alike, which we learned in our research of and...
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Report The Path To Customer Obsession Is Paved With Enterprise Collaboration
Vision: The Enterprise Collaboration Playbook
March 15, 2019 | Art SchoellerBusinesses rely on an ecosystem that brings together networks of employees, partners, and customers to build and deliver profitable customer experiences (CXes). Keeping these disparate groups...
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Report The Forrester Wave™: Low-Code Development Platforms For AD&D Professionals, Q1 2019
The 13 Providers That Matter Most And How They Stack Up
Our 28-criterion evaluation of low-code development platforms for application development and delivery (AD&D) professionals assesses the 13 most significant suppliers — Clear Software, GeneXus,...
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Webinar Review Your Oracle Applications Strategy And Renegotiate Your Relationship
March 13, 2019 | Duncan JonesThis webinar provides important insight on this technology giant to help clients reassess Oracle’s role in their business applications strategies. We discuss some of Oracle applications'...
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Report The Forrester Wave™: Digital Process Automation For Wide Deployments, Q1 2019
The 10 Providers That Matter Most And How They Stack Up
In our 30-criterion evaluation of digital process automation for wide deployment (DPA wide) providers, we identified the 10 most significant ones — AgilePoint, AXON Ivy, bpm'online, FlowForma,...
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Webinar Upgrade Your Enterprise Business Intelligence To Systems Of Insight With The Latest Technologies And Best Practices
March 12, 2019 | Boris EvelsonMost modern enterprises are data-driven — they get signals derived from data. The next generation of maturity — insights-driven business — requires that enterprises also turn...
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Report Now Tech: Digital Asset Management For Customer Experience, Q1 2019
Forrester's Overview Of 33 Digital Asset Management Providers
March 11, 2019 | Nick BarberYou can use digital asset management (DAM) to reduce content recreation costs, increase operational efficiency, and improve rights management and compliance. But to realize these benefits, you'll...
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Report Gauge The Maturity Of Your Applications Portfolio And Strategy
Assessment: The SaaS Transformation Playbook
March 6, 2019 | Duncan JonesAre you evolving your business applications in the right direction quickly enough? Will outdated processes and/or lack of skills hold you back? This report and the associated online tool will help...
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Report Assess Your Digital Experience Delivery Maturity
Assessment: The Digital Experience Delivery Playbook
Application development and delivery (AD&D) professionals should assess their maturity in delivering customer-obsessed digital experience (DX) initiatives. But how? Forrester's self-assessment...