Search Results

• Webinar Results Of The 2020 Digital Process Automation Survey

  Wednesday, August 12, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Rob Koplowitz, Abigail Livingston

  Every two years, Forrester surveys the market on digital process automation trends. The 2020 survey results confirm an increased focus on the role of process automation in supporting strategic...

• Webinar Buying AI Infrastructure: What You Need To Know

  Tuesday, July 21, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Mike Gualtieri

  Keep your AI teams working, not waiting. Compared with using standard IT infrastructure, AI infrastructure dramatically speeds up the process of implementing AI use cases. AI teams will be able to...

• Webinar Put Testing In Your Automation Journey

  Thursday, July 16, 2020, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Diego Lo Giudice

  As Satya Nadella, CEO of Microsoft, put it to hundreds of developers at Microsoft Build 2020, “We’ve seen two years’ worth of digital transformation in two months!” If...

• Webinar Don't Kill Your Corporate Intranet, But Give It A Major Rethink

  Key Findings From The Forrester Wave™: Intranet Platforms, Q2 2020

  Tuesday, July 7, 2020, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Cheryl McKinnon

  Corporate intranets are the least-loved application that businesses provide to their employees. This needs to change. Employee communication and trusted access to corporate content are essential...

• Report The Agile Enterprise Emphasizes Practice Over Process

  Vision: The Agile Software Leadership Playbook

  July 2, 2020 | Jeffrey S. Hammond, Margo Visitacion

  Organizations are scrambling to deliver outstanding digital customer experiences that fuel business growth. Agile delivery practices are now mainstream, but to drive true business differentiation,...

• Report Now Tech: Oracle Apps Implementation Services Providers, Q2 2020

  Forrester's Overview Of 28 Oracle Services Providers

  July 1, 2020 | Amanda LeClair, Liz Herbert

  Oracle customers can leverage apps implementation services providers to accelerate their shift to the cloud, foster innovation, and help with business disruption and change during these...

• Report Now Tech: Supplier Risk And Performance Management (SRPM), Q2 2020

  Forrester's Overview Of 23 SRPM Providers

  June 29, 2020 | Duncan Jones

  Sourcing professionals use SRPM to ensure ethical, sustainable sourcing, accelerate innovation via streamlined risk-tolerant sourcing, and raise value by improving supplier experience and rewarding...

• Report The Digital Asset Management Cookbook

  Assemble The Ingredients To Choose And Scale An Enterprise DAM

  June 26, 2020 | Nick Barber

  As brands grapple with an explosion of content to feed their digital channels, they increasingly turn to digital asset management (DAM) systems to manage their rich media. Once the domain primarily...

• 

  Webinar Benchmark Your Supply Chain And Digitally Disrupt Your Market

  June 24, 2020 | George Lawrie

  To stay ahead of restless and demanding customers, application development and delivery professionals must commit to digital supply chain transformation. With the prospect of major disruption to...

• Report Collaboration Success Hinges On Effective Change Management

  Continuous Improvement: The Enterprise Collaboration Playbook

  June 19, 2020 | Art Schoeller

  For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to...

• Report The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020

  The 15 Providers That Matter Most And How They Stack Up

  June 18, 2020 | Diego Lo Giudice

  In our 26-criterion evaluation of continuous functional test automation (CFTA) providers, we identified the 15 most significant ones — ACCELQ, Broadcom, Cyara, Eggplant, Experitest, IBM, mabl,...

• 

  Webinar How To Build Your Enterprise Microservices Strategy

  June 18, 2020 | Randy Heffner

  You need a strategy for microservices. Although microservices show great promise for fostering business agility, only 13% of those using them say their microservice architecture is...

• 

  Webinar Supercharge Your Collaboration And Communication Strategy In The COVID-19 Era

  June 18, 2020 | Nick Barber

  COVID-19 has massively disrupted employee experience and how companies interact with customers through events. During this webinar, we explore the challenges that US employees face in working...

• Report The Forrester Wave™: AI-Based Text Analytics Platforms (Document Focused), Q2 2020

  The Nine Providers That Matter Most And How They Stack Up

  June 17, 2020 | Boris Evelson

  In our 26-criterion evaluation of document-focused AI-based text analytics platforms, we identified the nine most significant ones — AntWorks, EPAM, Expert System, Google, IBM, Micro Focus,...

• Report The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020

  The Eight Providers That Matter Most And How They Stack Up

  June 17, 2020 | Boris Evelson

  In our 27-criterion evaluation of people-focused AI-based text analytics platforms, we identified the eight most significant ones — Clarabridge, EPAM, Expert System, Google, IBM, Micro Focus,...

• Report The Forrester Wave™: Intranet Platforms, Q2 2020

  The 12 Providers That Matter Most And How They Stack Up

  June 16, 2020 | Cheryl McKinnon

  In our 26-criterion evaluation of intranet platform providers, we identified the 12 most significant ones — Akumina, Atlassian, Aurea (Jive Software), Igloo Software, Interact, Liferay, LiveTiles,...

• Report Forrester Infographic: European Financial Services Firms Accelerate Digital Transformation

  June 12, 2020 | Jost Hoppermann

  The digital transformation imperative in financial services is stronger than ever. This Forrester infographic uses Forrester's Q3 2019 Global Financial Services Architecture Survey to provide an...

• Report The Forrester New Wave™: SaaS Marketplaces, Q2 2020

  The Eight Providers That Matter Most And How They Stack Up

  June 11, 2020 | Liz Herbert

  In Forrester's evaluation of the emerging market for software-as-a-service (SaaS) marketplaces, we identified the eight most significant providers in the category — Adobe, ADP, Alibaba, Amazon Web...

• 

  Webinar Your Recipe For A Tasty Content Experience

  June 11, 2020 | Nick Barber

  Selecting, deploying, and driving adoption of your digital asset management (DAM) system is like baking a cake; you need heaps of business case, generous amounts of metadata and taxonomy, and a bit...

• Report GDPR-Like Regulations Are Here — Is Your Customer Service Organization Ready?

  How Customer Data Moves Through Your Contact Center Will Determine Your Compliance Path

  June 10, 2020 | Art Schoeller, Sarah Dawson

  Since the EU General Data Protection Regulation (GDPR) took effect in May 2018, we've seen the consequences for firms that don't meet compliance standards. Data privacy regulations in the US are...

• Report When And How To Modernize Core Applications Using Low-Code Platforms

  Enterprises Are Extending The Value Of Low-Code Development

  June 10, 2020 | John Bratincevic, John R. Rymer

  Application development and delivery (AD&D) pros using low-code development platforms are starting to tackle large, complex mission-critical (core) applications. As they do, they're learning...

• Report Benchmark Your Digital Supply Chain For Resilience In The Age Of The Customer

  Forrester's Self-Assessment Supports The Case For Making Traditional Supply Chains Digital

  June 4, 2020 | George Lawrie

  Forrester has demonstrated the critical significance of continuously improving customer experience (CX) to enterprises. But apart from digital downloads, the quality of CX depends on your digital...

• Report The Banking Platform Market Remains Stagnant, Though Smaller Banks Are Turning To Fintechs

  Results From Forrester's Global Banking Platform Deals Survey 2020

  June 3, 2020 | Jost Hoppermann

  Modern banking platforms allow banks to elevate their customer experience and deliver more business value more effectively. But COVID-19 has exposed application and technology deficiencies that...

• 

  Webinar Architecting Flexibility — Lessons Learned From Leading Banks

  June 3, 2020 | Jost Hoppermann

  This session offers a discussion of the changing shape of application architectures that help banks remain competitive in a world of fintechs, digital disruption, and ecosystems. We also outline...

• Report Now Tech: Cloud Contact Center Vendors, Q2 2020

  Forrester's Overview Of 25 Cloud Contact Center Providers

  June 2, 2020 | Art Schoeller

  You can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact...