Charts & Figures
View all 1,444 Charts & Figures
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Software Delivery Progress Is Stuck
February 21, 2019
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A New CEO And Software Leader Partnership
February 21, 2019
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Webinar Review Your Oracle Applications Strategy And Renegotiate Your Relationship
Wednesday, March 13, 2019, 11:00 a.m.-11:40 a.m. Eastern time (15:00-15:40 GMT) | Duncan JonesThis webinar provides important insight on this technology giant to help clients reassess Oracle’s role in their business applications strategies. We discuss some of Oracle applications'...
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Webinar Upgrade Your Enterprise Business Intelligence To Systems Of Insight With The Latest Technologies And Best Practices
Tuesday, March 12, 2019, 11:00 a.m.-12:00 p.m. Eastern time (15:00-16:00 GMT) | Boris EvelsonMost modern enterprises are data-driven — they get signals derived from data. The next generation of maturity — insights-driven business — requires that enterprises also turn...
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Webinar Autonomous Testing Is Like Autonomous Driving: The AI Needs Human Assistance
Tuesday, March 5, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Diego Lo GiudiceDigital acceleration can't happen without better-quality software, and software testing matters more than ever for quality at speed. However, test automation lags, and growing complexity everywhere...
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Webinar Implementing Enterprise AI Without Getting Fired: Seven Must-Dos
Monday, March 4, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Mike GualtieriAI is real. It will dominate enterprise innovation for years to come. The use cases are sweeping and include automated decisions, hyperpersonalized customer experiences, streamlined processes,...
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Webinar Use Insights About The Banking Platform Software Market To Make Informed Selection Decisions
Thursday, February 28, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Jost HoppermannForrester invited vendors of globally deployed banking platforms (including core banking) to participate in a survey on their 2018 deals; and 36 vendors accepted the invitation. The webinar...
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Report Foster The Software Capabilities That Your Firm Needs
How CEOs Should Lead The Most Important — And Perplexing — Corporate Domain
Ultimately, application development and delivery (AD&D) leaders and CIOs don't hold the keys to the fast, high-quality software delivery that is so crucial to digital business success — CEOs do....
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Report Use Emotion To Beat Customer Service Stagnation
DBS Bank, Disney, Humana, And Progressive Casualty Insurance Show You How
February 21, 2019 | Ian JacobsCustomer experience (CX) fatigue is a reality — and it's impeding improvements in customer service. While the customer service world has focused on improving the effectiveness and ease of CX, firms...
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Report Banks Need To Prepare For Banking Application Ecosystems
Forward-Looking Banks Plan To Assemble Their Banking Applications
February 19, 2019 | Jost HoppermannVery few banks and technology leaders disagree that banks need complete digital transformation. Leading banks are moving to advanced digital target state architectures without creating new legacy....
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Report Build An Agile BI Organization To Support An Insights-Driven Culture
Organization: The Business Intelligence Playbook
February 19, 2019 | Boris EvelsonAn insights-driven organizational culture is key to enterprise success and competitive differentiation, and Agile business intelligence (BI) is a required foundational component to make it succeed....
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Report Quantifying The Business Value Of SaaS
Business Case: The SaaS Transformation Playbook
Software-as-a-service (SaaS) continues to grow in popularity across every type of enterprise application. And SaaS purchases can be both expensive and mission-critical — putting more pressure on...
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Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019
Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers
You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...
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Report Early Adopters Of VSM Start To See The Light
How Early Adopters Of Value Stream Management Align App Dev With Business Outcomes
Value stream management (VSM) tools are starting to emerge to fill the gaps that DevOps alone can't, such as the capture and visualization of KPIs and the ability to connect business needs to value...
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Report Drive Greater Speed, Innovation, And Adoption With SaaS Transformation
Executive Overview: The SaaS Transformation Playbook
February 13, 2019 | Liz HerbertCompanies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...
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Report It's Time To Make Every Web Application A Progressive Web App
Mobile Apps Will Slip To A Niche Role As PWAs Combine The Discoverability Of The Web With The Experience Of An App
The technology pendulum has swung from the web being all the rage to the web being a terrible experience. Now, it's swinging back to the web being all the rage again, thanks to progressive web apps...
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Webinar The Top Insurance Technology Trends To Watch In 2019
February 12, 2019 | Ellen CarneyInsurance firms recognize that their future depends on the digital initiatives that drive better customer experience and more efficient operations. But heightening customer expectations, stalled...
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Report Eight Questions To Consider When Investing In Digital Asset Management
DAM-Like Capabilities From Adjacent Technologies Won't Cut It
February 11, 2019 | Nick BarberTechnology vendors in spaces adjacent to digital asset management (DAM) — including web content management systems (CMSes), eCommerce, product information management (PIM), marketing resource...
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Report Optimize Your BI Strategy To Generate Maximum Business Value
Strategic Plan: The Business Intelligence Playbook
Business intelligence (BI) is more important than ever in today's fast-changing competitive environment. Without effective BI, organizations lack an essential element in the application portfolio...
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Report Streamline Your Business App Selection By Emphasizing Outcomes Versus Features
Selection: The SaaS Transformation Playbook
February 7, 2019 | Duncan Jones, Paul D. HamermanChoosing business applications is a common task, but many application development and delivery (AD&D) leaders struggle to do it well. We see many poor decisions that result from flawed processes....
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Report Process Mining: Your Compass For Digital Transformation
The Customer Journey Is The Destination
February 7, 2019 | Rob KoplowitzProcess automation is critical to digital transformation. It depends upon new software, and developers have better tools to meet that demand. The challenge: which processes to automate? Most...
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Report The State Of Low-Code Platform Adoption, 2018
Low-code development platforms are an increasingly hot topic of discussion with Forrester clients, but is this trend a flash in the pan? In 2018, Forrester gathered insights into the state of...
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Report Weighing The Options To Oracle's New Java SE Subscription
Oracle's Licensing Changes Spur Clients To Consider Alternatives
In June 2018, Oracle announced a new support model for its commercial Java runtime, Oracle Java SE. Java SE Subscription is a jarring disruption to long-term Java shops, including hikes in support...
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Report New Tech: Virtual Care, Q1 2019
Forrester's Landscape Overview Of 36 Providers
February 5, 2019 | Arielle TrzcinskiVirtual care promises to transform the way we receive and deliver healthcare. This report presents an overview of the emerging vendors in the healthcare virtual care market. These vendors deliver...
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Report Put Product Management To Work In Software Development
Organize Development By Product And Reap The Benefits
To deliver software faster, top-performing application development and delivery (AD&D) organizations have adopted product-centric teams that obliterate organizational silos and force teams to...
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Report New Tech: AI-Fueled Speech Analytics Solutions In China, Q1 2019
Forrester's Landscape Overview Of 17 Providers In China
February 4, 2019 | Danny MuThe rising tide of AI and machine learning is creating new use cases for speech analytics solutions across sales, service, and marketing functions. This report presents a review of 17 vendors in...
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Report Create A Collaborative SaaS Migration Road Map That Is Fast, Not Perfect
Road Map: The SaaS Transformation Playbook
February 1, 2019 | Duncan JonesForrester Analytics data shows that two-thirds of software decision makers in enterprises plan to replace or complement their enterprise resource planning (ERP) software with software-as-a-service...