Charts & Figures
View all 1,426 Charts & Figures
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Evaluated Vendors And Product Information
June 20, 2019
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Search Results
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Webinar Digital Banking Engagement Platforms, Q3 2019: Digital Front Ends To Better Serve Your Customer
Using The Forrester Wave™
Tuesday, July 30, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Jost HoppermannThis webinar explains why digital banking engagement platforms (DBEPs, formerly omnichannel banking solutions) are important and how Forrester sees them evolving. After a short look at the...
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Webinar Digital Bonding: Make API Strategy About More Than REST APIs
Thursday, July 25, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Randy HeffnerREST APIs deserve a great deal of the current attention they get, but there’s a problem. The attention to REST distracts from the real need: digital bonding within and between enterprises via...
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Webinar GDPR And Its Impact On Customer Service Operations — Be Prepared!
Thursday, June 27, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Art SchoellerConsumers increasingly want better protection of their data, and regulators are responding. The EU's General Data Protection Regulation (GDPR) puts in place strict rules that companies must adhere...
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Webinar How To Hack Your Office Space For Better EX
Wednesday, June 26, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Amanda LeClair, Samuel SternEmployee experience (EX) is affected by everything from the coaching we receive from our managers and interactions with customers to the length of our commute and tools we use to do our jobs....
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Report The Forrester Wave™: Low-Code Platforms For Business Developers, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
June 20, 2019 | John R. RymerOur 30-criterion evaluation of low-code platforms for business developers assesses the 12 most significant providers — Airtable, AppSheet, Betty Blocks, Caspio, FileMaker, Kintone, Kissflow, Quick...
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Report The Forrester Wave™: Software For Digital Process Automation For Deep Deployments, Q2 2019
The 10 Providers That Matter Most And How They Stack Up
June 19, 2019 | Rob KoplowitzIn our 27-criteria evaluation of software for digital process automation for deep (DPA deep) deployments providers, we identified the 10 most significant ones — Appian, AuraPortal, Bizagi,...
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Report The Forrester Wave™: Customer Service Solutions, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
June 18, 2019 | Kate LeggettIn our 33-criterion evaluation of customer service solution providers, we identified the 12 most significant ones — Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP,...
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Report A Solid Enterprise Collaboration Road Map Reduces Risk And Drives Adoption
Road Map: The Enterprise Collaboration Playbook
June 14, 2019 | Art SchoellerEnterprise collaboration (EC) technology can transform how employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and...
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Report All Enterprises Need (Computer) Vision
AI Advancements Drive Valuable Use Cases As Far As The Eye Can See
June 14, 2019 | Kjell Carlsson, Ph.D.Enterprises of all stripes are implementing new computer vision solutions to drive growth and operational efficiencies across a host of use cases, ranging from marketing to manufacturing. And, if...
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Webinar Digging Deeper Into Serverless
As more development teams design, develop, and deliver customer experiences using a serverless approach, delivery best practices and challenges emerge. Join Forrester analysts Dave Bartoletti, John...
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Report FAQ: How To Measure Chat Quality Management
Identify Your Goals And Measure What Matters
What are brands doing around chat quality management (QM)? What are they measuring? How are they scoring? Is it any different from quality management for other customer service channels? In this...
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Report The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019
The 14 Providers That Matter Most And How They Stack Up
June 11, 2019 | Ian JacobsIn Forrester's evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category — [24]7.ai, Aivo, Avaamo, Cognigy,...
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Report Gain A Competitive Advantage Through Enterprise Collaboration
Executive Overview: The Enterprise Collaboration Playbook
June 10, 2019 | Art SchoellerMany of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and...
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Report Now Tech: Enterprise Video Platforms For Internal Training And Employee Communications, Q2 2019
Forrester's Overview Of 28 Providers Of Enterprise Video Platforms For Internal Training And Employee Communications
You can use enterprise video platforms (EVPs) to enable on-demand employee training, create more engaging internal communications, and boost sharing of employee-generated content. But to realize...
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Report Forrester Infographic: DAM Software Market Set To Top $1 Billion In 2019
North America And EMEA Lead DAM User Adoption, With Vendors Prioritizing AI And Integrations Investments
June 3, 2019 | Nick BarberCompanies aren't just creating more rich media content; most of them want to deliver it more efficiently too. Three-quarters of global software decision makers have implemented, are planning to...
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Report The Forrester Wave™: Salesforce Implementation Partners, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
June 3, 2019 | Liz HerbertIn our 21-criterion evaluation of Salesforce implementation partners, we identified the 12 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, IBM, Infosys, Isobar, NTT DATA, PwC,...
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Report Now Tech: Salesforce Implementation Services, Q2 2019
Forrester's Overview Of 35 Salesforce Implementation Services Providers
May 29, 2019 | Liz HerbertYou can use Salesforce implementation services to navigate the complex and growing Salesforce product set, implement faster based on industry specialization, and re-invent the business. But to...
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Report The Forrester Wave™: Cognitive Search, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
May 29, 2019 | Mike GualtieriIn our 24-criterion evaluation of cognitive search providers, we identified the 12 most significant ones — Attivio, Coveo, Elastic, Grazitti Interactive, IBM, IHS Markit, Lucidworks, Micro Focus,...
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Report The Forrester Wave™: Midsize Agile Software Development Service Providers, Q2 2019
The 13 Providers That Matter Most And How They Stack Up
In our 22-criterion evaluation of midsize Agile development service providers, we identified the 13 most significant ones — 3Pillar Global, Brillio, Cybage, EPAM Systems, Exadel, Grid Dynamics, HCL...
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Report The Forrester New Wave™: Automation-Focused Machine Learning Solutions, Q2 2019
The Nine Providers That Matter Most And How They Stack Up
In Forrester's evaluation of the emerging market for automation-focused machine learning (AutoML) solutions, we identified the nine most significant providers in the category — Aible, Bell...
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Report Don't Select Banking Software Without Understanding The State Of The Banking Platform Market
Results From Forrester's Global Banking Platform Deals Survey 2019
May 24, 2019 | Jost HoppermannState-of-the-art banking platforms — or elements of them like core banking and digital channels — can create fresh opportunities for banks and their application development and delivery (AD&D)...
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Report New Tech: Conversational AI For Customer Service, Q2 2019
Forrester's Landscape Overview Of 42 Providers
May 23, 2019 | Ian JacobsConversational AI for customer service — AKA chatbots or virtual agents — is both trendy and disappointing simultaneously. For every brand that touts benefits like contact deflection and cost...
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Webinar Forrester’s Vision For The Future Of Business Applications
This webinar helps application development and delivery leaders set a vision for their future business applications landscape. We explain why and how smart, modern, flexible, and...
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Report The Forrester Wave™: Microsoft Dynamics 365 Services, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
May 21, 2019 | Leslie JosephIn our 23-criterion evaluation of Microsoft Dynamics 365 service providers, we identified the 12 most significant ones — Avanade, Cognizant, DXC Technology, HCL Technologies, Hitachi Solutions,...
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Report Coding Boot Camps: A New Source of Talent?
Turn To These Programs For Your Next Crop Of Developer Talent
Software developers are hard to find, and companies need more and more of them every day. Unfortunately, some application development and delivery (AD&D) leaders hamstring themselves from the...