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  • Report Assess Your Own Sustainability ROI

    Apply Forrester's Total Economic Impact™ (TEI) Framework To Build A Sustainability Business Case
    April 22, 2021 | Abhijit Sunil, Jan Sythoff

    Mankind is now both more powerful and more vulnerable than at any previous point in human history. Fortunately, technology enables us to solve some of the toughest problems, even those that...

  • Report Factors Driving The ROI Of Sustainability

    An Optimized Balance Of Priorities Quantifies The Value Of Sustainability
    April 22, 2021 | Abhijit Sunil, Jan Sythoff

    Environmental responsibility and sustainability impact the survival and growth of every organization. International reports and treaties, such as the 2018 IPCC report on global warming of 1.5°C and...

  • Report Build The Business Case For AIOps

    Justify Your AIOps Investment Using Forrester's Total Economics Impact™ (TEI) Methodology
    April 5, 2021 | Rich Lane

    Enterprises around the globe are rapidly modernizing their businesses and have higher expectations than ever for delivering exceptional digital experience (DX) through agility, automation, and...

  • Report Forrester Infographic: Enable The Next-Generation Workforce With The Right Technologies

    Forrester's Visual Guide To Generational Technology Preferences
    February 26, 2021 | Andrew Hewitt

    Businesses preparing for the future of work must understand the changing technology preferences among four workforce generations. Each generation comes with its unique needs to ensure an optimal...

  • Report The Forrester Guide To Equipping The Next-Gen Workforce

    Don't Let Age Define Your Workforce Enablement Strategy
    February 26, 2021 | Andrew Hewitt

    In this demographic overview, we analyze the four generations in the workplace: Generation Z, Millennials, Generation X, and Baby Boomers. As Gen Z and Millennials increasingly represent a larger...

  • Report Measure What Matters In Modern Technology Operations

    Performance Management: The Modern Technology Operations Playbook
    February 23, 2021 | Rich Lane

    Many infrastructure and operations (I&O) leaders and their teams struggle with how to measure the performance of the services they deliver in a business context. Use this report to: 1) pinpoint the...

  • Report IoT Transforms Supply Chain Management

    Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions
    December 11, 2020 | Michele Pelino, Paul Miller

    Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...

  • Report Gauge Your Modern Technology Operations Maturity

    Assessment: The Modern Technology Operations Playbook
    September 29, 2020 | Charles Betz, Rich Lane, Andrew Hewitt

    Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both...

  • Report Digital Experience Is Part Of Your Job

    Monitoring Pros Must Help Deliver Great DX With A Strong Digital Experience Monitoring Strategy
    August 3, 2020 | Rich Lane

    Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

  • Report Top 10 Recommendations For Private Cloud Success

    What You Call It Doesn't Matter, But Defining Scope And Governance Is Crucial
    July 1, 2020 | Tracy Woo, Chris Gardner

    Despite reportedly high private cloud adoption, Forrester continues to see enterprises that are struggling with build-out. Success with private cloud comes only through embracing self-service, full...

  • Report The Cloud CX Value Map

    Use The CX Value Map To Measure Cloud Success Across Your Organization
    June 3, 2020 | Dave Bartoletti, Will McKeon-White

    As enterprises expand their cloud usage, infrastructure and operations (I&O) professionals are increasingly cloud intermediaries and must become better "vendors" of services for their internal...

  • Report Select The Right IoT Monitoring Strategy

    Tackle The Key IoT Challenges That Stress Existing Enterprise Monitoring
    May 26, 2020 | Rich Lane

    Internet of things (IoT) monitoring isn't like standard server or cloud monitoring. IoT sensors and devices generate diverse data volumes at a rate three times that of traditional infrastructure...

  • Report Promises, Not Obligations, Are The Basis Of Future Operating Models

    Empower Team Collaboration Through A Framework Of Mutual Commitments
    March 10, 2020 | Charles Betz, Chris Gardner

    As infrastructure and operations (I&O) organizations move to digital product teams, it's becoming increasingly ineffective to base governance on traditional controls (processes, manual inspection,...

  • Report Goodbye Desktop Engineering, Hello Digital Experience Architect

    From Patches To Productivity: How Desktop Teams Will Evolve In 2020 To Meet The Needs Of The Modern Workforce
    December 18, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) professionals increasingly understand the direct link between poor technology experience and employee disengagement, burnout, and attrition. As a result, they're...

  • Report Transform Insights Into A Better Employee Technology Experience

    Collect, Analyze, And Put Qualitative And Quantitative Data To Work
    July 16, 2019 | Andrew Hewitt

    Very few organizations have processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish...

  • Report How To Budget For Employee-Facing Technology For 2020

    Align Technology Purchases To Business Imperatives For EX Success
    June 10, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...