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  • Report Best Practices For Automation Strike Teams

    Your Automation Strike Team Is Here — Now What?
    May 3, 2021 | Craig Le Clair

    Forrester receives many inquiries from enterprises implementing intelligent automation (IA) centers of excellence (COEs) or strike teams. We interviewed a number of automation team members to help...

  • Report Intelligent Automation Platforms Take Aim At Workforce Orchestration

    April 9, 2021 | Craig Le Clair

    Over time, digital workers will perform a higher percentage of your work. As this happens, your need to coordinate work among humans and these "robots" will increase. Add artificial intelligence...

  • Report Your Automation Psychology And Roadmap Just Shifted Gears

    Ease The Pain With A Skills-Based Future-Of-Work Plan
    May 29, 2020 | Craig Le Clair

    Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

  • Report RPA Inquiry Spotlight, 2020

    Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues
    May 11, 2020 | Craig Le Clair

    The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such...

  • Report Myths And Realities Of Digital Worker Analytics

    Ask The Right Questions When Selecting An RPA DWA Tool
    April 2, 2020 | Craig Le Clair

    Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we're seeing a lot of confusion about what's actually achievable. This report...

  • Report The Forrester Wave™: Robotic Process Automation, Q4 2019

    The 15 Providers That Matter Most And How They Stack Up
    October 23, 2019 | Craig Le Clair

    In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 15 most significant ones — Another Monday, AntWorks, Automation Anywhere, Blue Prism, EdgeVerve,...

  • Report Attended-Mode RPA: The Differences You Need To Know

    Intelligent Automation Must Include The Front Office
    July 29, 2019 | Craig Le Clair

    Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...