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  • Report TechRadar™: Software-As-A-Service, Q1 2014

    Vendors Have More And Better SaaS Options Than Ever — Are You Prepared?
    January 7, 2014 | Liz Herbert, Paul D. Hamerman, William Band

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as salesforce.com, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is...

  • Report Let's Clear Up The "Indirect Access" Mess

    Systems Of Engagement Will Cause Unexpected Software Costs Unless Buyers Take Action To Clarify Their License Agreements
    November 8, 2013 | Duncan Jones

    Forrester sees an increase in questions from clients about licensing disputes caused by so called "indirect access" scenarios. In these cases, software sales teams have told clients that they are...

  • Report The Renegade Technology Buyer In Asia

    November 1, 2013 | Frederic Giron

    Technology is now too important for the business not to be involved. Business decision-makers in Asia also mention that frustration with their IT department pushes them to spend directly on IT...

  • Report Picking A Salesforce.com Services Provider: Business Transformation Matters Most

    Findings From 41 SFDC Customer Interviews
    September 5, 2013 | Liz Herbert

    Salesforce.com (SFDC) continues to push the envelope — expanding into more technology areas that drive customer innovation and business transformation, such as Chatter for collaboration, Salesforce...

  • Report The Forrester Wave™: Salesforce.com Implementation Services, Q2 2013

    Comparing The Top 10 Salesforce.com Implementation Services Options Worldwide
    June 18, 2013 | Liz Herbert

    In Forrester's 45-criteria evaluation of salesforce.com (SFDC) implementation services providers, we identified the 10 most significant salesforce.com implementation partners — Accenture, Appirio,...

  • Report How The Recession Is Affecting Tech Vendors

    Despite The Challenges, Tech Strategists Seek To Innovate And Provide Solutions
    July 10, 2009 | Christopher Andrews

    For the first few months of 2009, many technology companies operated in a general state of confusion. As the credit crunch of late 2008 took its toll on spending, technology vendors were adapting...

  • Report Best Practices For Sales Performance Management RFPs

    November 6, 2007 | Liz Herbert

    The sales performance management/incentive compensation market continues to evolve. In the past year, Centive sold its on-premise division to focus on its software-as-a-service (SaaS) product line,...

  • Report Oracle's Siebel CRM On Demand Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    Oracle's Siebel CRM On Demand provides software-as-a-service (SaaS) sales force automation (SFA) that offers quick time-to-value, strong usability, and low upfront costs. The product's strong core...

  • Report mySAP CRM Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    SAP's steady commitment to building out sales features and functions as part of a broader CRM suite has made mySAP CRM a Leader in the Forrester Wave™: Sales Force Automation, Q2 2007 evaluation....

  • Report Salesforce.com Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    Salesforce.com dominates the software-as-a-service (SaaS) sales force automation (SFA) market in customer share with more than 29,800 customers. Although it has expanded far beyond its early SFA...

  • Report RightNow Technologies Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    RightNow Technologies provides sales force automation (SFA) as part of a well-rounded customer relationship management (CRM) suite that supports sales, service, marketing, and analytics. RightNow...

  • Report SageCRM Is A Strong Performer In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    SageCRM (formerly ACCPAC CRM) provides sales force automation (SFA) as part of a full CRM suite targeted at the small and medium-size business (SMB) segment. SageCRM is one of only a few products...

  • Report Entellium Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 23, 2007 | Liz Herbert

    Entellium's eSalesForce module provides sales automation appropriate for smaller deployments seeking an affordable software-as-a-service (SaaS) solution with strong mobile and offline capabilities....

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