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The SaaS Transformation Playbook For 2020

Drive Your Adaptive Enterprise With SaaS

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...

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  • Report The Forrester Wave™: Oracle Application Services Providers, Q1 2014

    The Nine Providers That Matter Most And How They Stack Up
    March 25, 2014 | Liz Herbert

    In Forrester's 35-criteria evaluation of Oracle application services (hereafter referred to simply as "Oracle services") providers, we identified the nine largest global partners in terms of...

  • Report The Forrester Wave™: SAP Services Providers, Q1 2014

    How The Largest Global SAP Services Partners Stack Up In The Digital Era
    January 29, 2014 | Liz Herbert

    In Forrester's 31-criteria evaluation of large, global SAP services providers, we identified the top nine largest, global SAP services practices — Accenture, Atos, Capgemini, Deloitte, HP, IBM,...

  • Report The Forrester Wave™: Salesforce.com Implementation Services, Q2 2013

    Comparing The Top 10 Salesforce.com Implementation Services Options Worldwide
    June 18, 2013 | Liz Herbert

    In Forrester's 45-criteria evaluation of salesforce.com (SFDC) implementation services providers, we identified the 10 most significant salesforce.com implementation partners — Accenture, Appirio,...

  • Report The Forrester Wave™: North American Workplace Services, Q2 2013

    Evaluating Leading Providers Amidst A Category Redefinition
    April 30, 2013 | Bill Martorelli, Wolfgang Benkel

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • Report The Forrester Wave™: Global Workplace Services, Q1 2013

    Evaluating Leading Providers Amidst A Category Redefinition
    March 25, 2013 | Bill Martorelli, Wolfgang Benkel

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

  • Report The Forrester Wave™: Contract Life-Cycle Management, Q2 2011

    Upside Software Leads The ePurchasing Suites And ERP Giants In Our Evaluation Of Specialist CLM Products
    June 29, 2011 | Duncan Jones, Patrick M. Connaughton

    Contract life-cycle management (CLM) products are more than merely document repositories; they streamline the authoring process, aid compliance tracking, and reduce overall contract administration...

  • Report The Forrester Wave™: Oracle Services Providers, Q2 2011

    How To Sift Through A Crowded Field Led By Accenture, IBM, And Infosys
    May 20, 2011 | Liz Herbert

    Forrester evaluated 14 leading global services providers in the Oracle applications market to assess strengths, weakness, and differences in strategy. This report will help Oracle application...

  • Report The Forrester Wave™: Salesforce.com Implementation, Q2 2011

    In A Rapidly Changing Market, Forrester Sees Increasing Vendor Differentiation
    May 13, 2011 | Liz Herbert

    To help clients with complex, enterprisewide salesforce.com initiatives, Forrester recently evaluated the offerings of 11 leading service providers. In this 46-criteria evaluation of salesforce.com...

  • Report The Forrester Wave™: SAP Services Providers, Q2 2011

    Market Consolidation Continues; New Delivery And Pricing Models Prevail
    April 20, 2011 | Liz Herbert

    The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

  • Report The Forrester Wave™: eProcurement Solutions, Q1 2011

    Procure-To-Pay Specialists Ariba And Basware Still Lead, But The ERP Suites Have Closed The Gap
    March 7, 2011 | Duncan Jones

    In Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability....

  • Report The Forrester Wave™: Services Procurement, Q3 2010

    IQNavigator Leads, With Fieldglass, Emptoris, And Beeline Close Behind
    September 30, 2010 | Patrick M. Connaughton

    In Forrester's 100-criteria evaluation of services procurement software, we found that IQNavigator, Fieldglass, Emptoris, and Beeline are Leaders because of their full-featured solutions designed...

  • Report The Forrester Wave™: Oracle Services Providers, Q4 2009

    IBM And Accenture Lead; Infosys, Oracle, and Deloitte Are Strongest In Key Areas
    October 30, 2009 | Liz Herbert

    In Forrester's 60-criteria evaluation of Oracle services providers, we found that IBM and Accenture led the pack because of the overall breadth and depth of their Oracle services resources across...

  • Report The Forrester Wave™: SAP Implementation Providers, Q3 2009

    Accenture and IBM Lead As The Landscape Continues To Evolve
    August 10, 2009 | Liz Herbert

    In Forrester's 60-criteria evaluation of SAP implementation providers, we found that Accenture and IBM led the pack because of the breadth and depth of their SAP implementation capabilities. Both...

  • Report The Forrester Wave™: AP-EIPP, Q2 2008

    Basware Leads For Products That Streamline The Invoice-To-Pay Process, But Other Vendors Also Have Strong Offerings
    June 18, 2008 | Duncan Jones

    In Forrester's 78-criteria evaluation of accounts payable electronic invoice presentment and payment (AP-EIPP) vendors, we found that Basware leads the pack, closely followed by Ariba, JPMorgan...

  • Report The Forrester Wave™: Australia/New Zealand SAP Implementation Providers, Q2 2008

    Accenture Leads Many Excellent Providers
    May 1, 2008 | Tim Sheedy

    Forrester evaluated seven of the leading SAP implementation providers in the Australia and New Zealand (ANZ) market across approximately 100 criteria and found that Accenture established the...

  • Report The Forrester Wave™: Oracle Implementation Providers, Q1 2008

    Accenture And Deloitte Lead An Extremely Well-Qualified Pack
    March 10, 2008 | Liz Herbert

    Forrester evaluated major Oracle implementation providers across 107 criteria and found that Accenture and Deloitte lead due to overall strong end-to-end implementation capabilities as well as...

  • Report The Forrester Wave™: SAP Implementation Providers, Q4 2007

    Accenture And IBM Lead An Extremely Well-Qualified Pack
    December 28, 2007 | Stephanie Moore, Liz Herbert

    Forrester evaluated the leading 16 SAP implementation providers across 108 criteria and found that Accenture and IBM have established leadership positions in this market thanks to the breadth,...

  • Report The Forrester Wave™: European Remote Infrastructure Management, Q3 2007

    EDS, CSC, Capgemini, And IBM Global Services Lead The Group Of Providers
    August 31, 2007 | Richard Peynot, Sonoko Takahashi

    Forrester evaluated leading global, regional, and Indian vendors across 37 criteria with regard to their remote infrastructure management (RIM) services for European clients. The difference between...

  • Report The Forrester Wave™: European Remote Infrastructure Management, Q4 2006

    IBM Global Services And EDS Lead The Group Of Global Service Providers
    December 14, 2006 | Richard Peynot

    Forrester evaluated the leading European and global service providers across 24 criteria with regards to their remote infrastructure management (RIM) services. We found that IBM Global Services and...

  • Report The Forrester Wave™: European Procure-To-Pay Services, Q3 2006

    Outstanding Performers Are Lacking, But Accenture Leads The Evaluation
    September 8, 2006 | Euan Davis

    Forrester evaluated European procure-to-pay services vendors across 29 criteria and found no outstanding provider — although Accenture leads the current pack. The overall strength of its strategy...

  • Report The Forrester Wave™: HR BPO Providers, Q1 2006

    Accenture, ExcellerateHRO, Hewitt Associates, and IBM Lead In Our Services Evaluation
    February 24, 2006 | Bill Martorelli

    Large enterprise customers are embracing BPO as a way to improve HR performance, cut costs, and optimize HR administration on a global basis. To assess the state of the HR BPO market and see how...

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