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  • Report Market Overview: Tech Services In Malaysia, 2014

    Cautious Optimism Is Needed In A Maturing Market
    November 21, 2014 | Frederic Giron

    This is an exciting time for enterprises, regardless of where they're based, looking to either develop their presence or expand their activities in Malaysia. Via a series of economic initiatives,...

  • Report The Forrester Wave™: BI Service Providers, Q4 2014

    The 12 BI Services Providers That Matter Most And How They Stack Up
    October 16, 2014 | Boris Evelson, Charles Green

    In Forrester's 30-criteria evaluation of business intelligence (BI) services providers, we identified the 12 most significant services providers in the category — Accenture, Capgemini, Cognizant,...

  • Report The Forrester Wave™: Oracle Application Services Providers, Q1 2014

    The Nine Providers That Matter Most And How They Stack Up
    March 25, 2014 | Liz Herbert

    In Forrester's 35-criteria evaluation of Oracle application services (hereafter referred to simply as "Oracle services") providers, we identified the nine largest global partners in terms of...

  • Report Market Overview: Tech Services In Indonesia, 2014

    The Market Is Booming But Lacks Scale And Maturity
    February 12, 2014 | Frederic Giron

    Many multinational corporations (MNCs) see Indonesia as the next frontier for growth in Asia Pacific (AP). Most large MNCs have developed a presence in China; many have also done so in India — and...

  • Report The Forrester Wave™: EMEA Applications Outsourcing Services, Q1 2014

    IBM Leads A Mature And Capable Supplier Set
    February 3, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • Report The Forrester Wave™: SAP Services Providers, Q1 2014

    How The Largest Global SAP Services Partners Stack Up In The Digital Era
    January 29, 2014 | Liz Herbert

    In Forrester's 31-criteria evaluation of large, global SAP services providers, we identified the top nine largest, global SAP services practices — Accenture, Atos, Capgemini, Deloitte, HP, IBM,...

  • Report The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014

    Accenture And Cognizant Lead A Mature And Capable Supplier Set
    January 21, 2014 | Bill Martorelli

    Amidst a panoply of potential threats, including insourcing pressures, rising costs, the growing threat of domestic US-based alternatives, and the potential impact of immigration reform,...

  • Report SAP Services Market Overview

    Navigating A Crowded SAP Partner Landscape In The Digital Era
    December 23, 2013 | Liz Herbert

    Today's SAP solutions extend far beyond systems of record that manage financials and supply chain processes. Through mobility, analytics, cloud, social, and ecosystem solutions, the SAP platform...

  • Report The Forrester Wave™: Business Intelligence Service Providers In Asia Pacific, Q4 2013

    The Eight Global Market Leaders With Strong Regional Delivery Capabilities
    November 18, 2013 | Michael Barnes, Frederic Giron

    Business decision-makers in Asia Pacific (AP) are increasingly aware of the importance of business intelligence (BI) and broader analytics to business strategy and execution. However, lack of...

  • Report Finding The Right SAP Service Provider In China

    July 31, 2013 | Gene Cao

    Over the past two decades, the number of SAP customers in China has risen to more than 2,000. Many of the implementations in the first wave of SAP projects prior to 2005 failed due to a shortage of...

  • Report The Forrester Wave™: Salesforce.com Implementation Services, Q2 2013

    Comparing The Top 10 Salesforce.com Implementation Services Options Worldwide
    June 18, 2013 | Liz Herbert

    In Forrester's 45-criteria evaluation of salesforce.com (SFDC) implementation services providers, we identified the 10 most significant salesforce.com implementation partners — Accenture, Appirio,...

  • Report Market Overview: IT Services In China, 2013

    Businesses Now Have More Options To Drive Competitive Differentiation In China
    April 25, 2013 | Gene Cao

    China has entered a new phase of economic development, driven by government focus on expanding the domestic market. This transition will have a significant impact on private and public...

  • Report The Forrester Wave™: Enterprise Mobility Services, Q1 2013

    Analysis Of 13 Global Leaders' Capabilities And How They Stack Up
    February 15, 2013 | Liz Herbert

    Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

  • Webinar Best Practices For Selecting An Enterprise Mobility Services Provider

    December 18, 2012 | Liz Herbert, Ben Jennings

    Enterprise mobility is transforming the way organizations, customers, and partners do business. The enterprise mobility landscape is rapidly evolving; new devices, applications, and ways to engage...

  • Report Navigating The Microsoft Services Landscape

    Trends And Tradeoffs Of Leading Microsoft Services Players
    November 2, 2012 | Liz Herbert

    Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

  • Report The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

    The 12 Market Leaders That Deserve To Be On Most Shortlists
    October 18, 2012 | Boris Evelson, Liz Herbert

    In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

  • Report Navigate The SaaS Implementation Partner Landscape

    SI Overview For Salesforce.com, Workday, Google, And Other SaaS Integration Options
    August 24, 2012 | Liz Herbert

    Organizations use software-as-a-service (SaaS) across more and more areas of their enterprise applications landscape — from customer relationship management (CRM) to human capital management (HCM)...

  • Report The Forrester Wave™: Business Technology Transformation, Q3 2012

    The Majority Of The Vendors Are Leaders In This Emerging Market
    July 19, 2012 | Stephanie Moore

    Today, business transformation is often about technology transformation. At the very least, business transformation is always technology-enabled, so what sort of consultants can best help clients...

  • Report Market Overview: Mobility Services

    Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs
    February 27, 2012 | Liz Herbert

    The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications and...

  • Report SAP In The Cloud: Market Update And Lessons Learned From Early Adopters

    December 8, 2011 | Liz Herbert

    The cloud continues to get a lot of attention — and scrutiny — from IT buyers. Most IT buyers have accepted the value of the cloud for process areas such as human capital management and customer...

  • Report The Forrester Wave™: Oracle Services Providers, Q2 2011

    How To Sift Through A Crowded Field Led By Accenture, IBM, And Infosys
    May 20, 2011 | Liz Herbert

    Forrester evaluated 14 leading global services providers in the Oracle applications market to assess strengths, weakness, and differences in strategy. This report will help Oracle application...

  • Report The Forrester Wave™: SAP Services Providers, Q2 2011

    Market Consolidation Continues; New Delivery And Pricing Models Prevail
    April 20, 2011 | Liz Herbert

    The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

  • Report APeJ IT Services Report: 2010

    April 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides vendor strategists with an overview of the IT services market in APeJ in 2011. The research is based on interviews with key MNCs and local vendors in the Asia Pacific IT...

  • Report Evaluating Your Outsourcing Supplier's Cloud Strategy

    March 25, 2011 | Bill Martorelli

    Outsourcing customers are eager to benefit from advances in flexibility and cost effectiveness made possible by cloud capabilities, and suppliers of outsourcing services are eager to deliver them....

  • Report The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

    IBM Leads A Closely Packed Group Of Suppliers
    March 11, 2011 | Bill Martorelli, Wolfgang Benkel

    In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...