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  • Sourcing & Vendor Management
  • Liz Herbert
  • Strategy Planning & Governance

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  • Report What Does It Cost To Source A Mobile App?

    Skill Level, Location, And App Complexity Drive The Cost Of Assembling Mobile IDEA Teams
    December 8, 2015 | Liz Herbert, Jeffrey S. Hammond

    Mobile projects are everywhere as leading application development and delivery (AD&D) pros race to build better ways to engage employees, partners, and customers. Development leaders often struggle...

  • Report Five Best Practices For SaaS Governance

    Balance Customer Experience And Agility With Risk Mitigation
    August 5, 2014 | Liz Herbert

    Software-as-a-service (SaaS) solutions are an essential part of business strategy in the age of the customer, as they enable better collaboration between employees and customers and support a...

  • Report Business Intelligence Services Pricing And Contracting

    New Models Better Align BI Services Buyers And Sellers
    October 31, 2012 | Liz Herbert

    Business intelligence (BI) is high on the list of technology investments as organizations try to make informed decisions with the growing masses of data available to them. But several significant...

  • Report Inquiry Spotlight: SaaS Pricing And Contracting, Q3 2011

    Forrester Sees Spike In Inquiries On Pricing, SLAs, And Vendor Viability
    September 13, 2011 | Liz Herbert

    Software-as-a-service (SaaS) contracting has become more important to organizations; firms are now scrutinizing deals before signing. Why the extra attention? SaaS agreements matter more than ever...

  • Report Inquiry Spotlight: SaaS, H1 2010

    Clients Are Asking More Sophisticated Questions On SaaS
    October 8, 2010 | Liz Herbert

    Software-as-a-service (SaaS) buyers are no longer asking just: "What is SaaS?" "Who offers SaaS?" and "Is SaaS secure?" Inquiries to Forrester in the first half of 2010 show that SaaS buyers are...

  • Report The Components Of SaaS Pricing And Negotiation

    What Sourcing Professionals Should Know About SaaS Pricing
    October 4, 2007 | Liz Herbert

    Firms often view software-as-a-service (SaaS) as offering simpler pricing than traditional on-premise software because infrastructure, maintenance, and upgrade costs are all included in a...

  • Report Sourcing Professionals Need To Help Business Users Negotiate SaaS Contracts

    May 17, 2007 | Liz Herbert

    Part of the appeal of the software-as-a-service (SaaS) model is that it enables companies to leave the management of their IT framework to someone else. However, one of the problems with this is...

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