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  • Report TechRadar™: Software-As-A-Service, Q1 2014

    Vendors Have More And Better SaaS Options Than Ever — Are You Prepared?
    January 7, 2014 | Liz Herbert, Paul D. Hamerman, William Band

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as salesforce.com, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is...

  • Report Picking A Salesforce.com Services Provider: Business Transformation Matters Most

    Findings From 41 SFDC Customer Interviews
    September 5, 2013 | Liz Herbert

    Salesforce.com (SFDC) continues to push the envelope — expanding into more technology areas that drive customer innovation and business transformation, such as Chatter for collaboration, Salesforce...

  • Report The Forrester Wave™: Salesforce.com Implementation Services, Q2 2013

    Comparing The Top 10 Salesforce.com Implementation Services Options Worldwide
    June 18, 2013 | Liz Herbert

    In Forrester's 45-criteria evaluation of salesforce.com (SFDC) implementation services providers, we identified the 10 most significant salesforce.com implementation partners — Accenture, Appirio,...

  • Report Best Practices For Sales Performance Management RFPs

    November 6, 2007 | Liz Herbert

    The sales performance management/incentive compensation market continues to evolve. In the past year, Centive sold its on-premise division to focus on its software-as-a-service (SaaS) product line,...

  • Report Oracle's Siebel CRM On Demand Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    Oracle's Siebel CRM On Demand provides software-as-a-service (SaaS) sales force automation (SFA) that offers quick time-to-value, strong usability, and low upfront costs. The product's strong core...

  • Report mySAP CRM Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    SAP's steady commitment to building out sales features and functions as part of a broader CRM suite has made mySAP CRM a Leader in the Forrester Wave™: Sales Force Automation, Q2 2007 evaluation....

  • Report RightNow Technologies Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    RightNow Technologies provides sales force automation (SFA) as part of a well-rounded customer relationship management (CRM) suite that supports sales, service, marketing, and analytics. RightNow...

  • Report Salesforce.com Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    Salesforce.com dominates the software-as-a-service (SaaS) sales force automation (SFA) market in customer share with more than 29,800 customers. Although it has expanded far beyond its early SFA...

  • Report SageCRM Is A Strong Performer In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 24, 2007 | Liz Herbert

    SageCRM (formerly ACCPAC CRM) provides sales force automation (SFA) as part of a full CRM suite targeted at the small and medium-size business (SMB) segment. SageCRM is one of only a few products...

  • Report Entellium Is A Leader In Sales Force Automation

    The Forrester Wave™ Vendor Summary, Q2 2007
    April 23, 2007 | Liz Herbert

    Entellium's eSalesForce module provides sales automation appropriate for smaller deployments seeking an affordable software-as-a-service (SaaS) solution with strong mobile and offline capabilities....

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