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  • Report The Forrester Wave™: Oracle Application Services Providers, Q1 2014

    The Nine Providers That Matter Most And How They Stack Up
    March 25, 2014 | Liz Herbert

    In Forrester's 35-criteria evaluation of Oracle application services (hereafter referred to simply as "Oracle services") providers, we identified the nine largest global partners in terms of...

  • Report The Forrester Wave™: SAP Services Providers, Q1 2014

    How The Largest Global SAP Services Partners Stack Up In The Digital Era
    January 29, 2014 | Liz Herbert

    In Forrester's 31-criteria evaluation of large, global SAP services providers, we identified the top nine largest, global SAP services practices — Accenture, Atos, Capgemini, Deloitte, HP, IBM,...

  • Report SAP Services Market Overview

    Navigating A Crowded SAP Partner Landscape In The Digital Era
    December 23, 2013 | Liz Herbert

    Today's SAP solutions extend far beyond systems of record that manage financials and supply chain processes. Through mobility, analytics, cloud, social, and ecosystem solutions, the SAP platform...

  • Report The Forrester Wave™: Enterprise Mobility Services, Q1 2013

    Analysis Of 13 Global Leaders' Capabilities And How They Stack Up
    February 15, 2013 | Liz Herbert

    Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

  • Webinar Best Practices For Selecting An Enterprise Mobility Services Provider

    December 18, 2012 | Liz Herbert, Ben Jennings

    Enterprise mobility is transforming the way organizations, customers, and partners do business. The enterprise mobility landscape is rapidly evolving; new devices, applications, and ways to engage...

  • Report Navigating The Microsoft Services Landscape

    Trends And Tradeoffs Of Leading Microsoft Services Players
    November 2, 2012 | Liz Herbert

    Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

  • Report The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

    The 12 Market Leaders That Deserve To Be On Most Shortlists
    October 18, 2012 | Boris Evelson, Liz Herbert

    In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

  • Report Navigate The SaaS Implementation Partner Landscape

    SI Overview For Salesforce.com, Workday, Google, And Other SaaS Integration Options
    August 24, 2012 | Liz Herbert

    Organizations use software-as-a-service (SaaS) across more and more areas of their enterprise applications landscape — from customer relationship management (CRM) to human capital management (HCM)...

  • Report Market Overview: Mobility Services

    Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs
    February 27, 2012 | Liz Herbert

    The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications and...

  • Report The Forrester Wave™: Oracle Services Providers, Q2 2011

    How To Sift Through A Crowded Field Led By Accenture, IBM, And Infosys
    May 20, 2011 | Liz Herbert

    Forrester evaluated 14 leading global services providers in the Oracle applications market to assess strengths, weakness, and differences in strategy. This report will help Oracle application...

  • Report The SaaS Market Hits Mainstream: Adoption Highlights 2011

    May 3, 2011 | Liz Herbert

    Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

  • Report The Forrester Wave™: SAP Services Providers, Q2 2011

    Market Consolidation Continues; New Delivery And Pricing Models Prevail
    April 20, 2011 | Liz Herbert

    The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

  • Report Checklist For Offshore Renegotiation 2010

    Considerations For A New Economy
    October 22, 2010 | Liz Herbert

    Many clients are asking Forrester about rates and contract clauses as they renegotiate offshore contracts, including questions around what to expect in light of the economic downturn that started...

  • Report Cloud Computing Offers Both Near-Term And Long-Term Benefits For SAP Customers

    Emerging Options Spawn Interest — But The Landscape Is Still Forming
    October 15, 2010 | Bill Martorelli, Liz Herbert

    SAP consumes millions of dollars in implementation spend and millions more in ongoing support and operations for many organization's IT budgets. Now, newer cloud and software-as-a-service (SaaS)...

  • Report Maximizing Innovation From ERP Service Providers

    Insights From NASSCOM 2010
    March 24, 2010 | Liz Herbert

    NASSCOM 2010, held in February in Mumbai, India, explored whether the service provider landscape has room for innovation, despite its maturity. Leading providers unanimously agree that there is...

  • Report SaaS Valuation Criteria

    Key Considerations For Sourcing SaaS Strategically
    February 22, 2010 | Liz Herbert

    Firms are increasingly sourcing SaaS strategically for enterprisewide deployments that span mission-critical deployments — email, customer support, and financial applications. Firms making SaaS...

  • Report Understanding SaaS Systems Integrator Options

    With SaaS' Growing Complexity, Systems Integrators Become Key
    January 5, 2010 | Liz Herbert

    SaaS solutions are entering a new phase in their evolution, one in which companies view them as a strategic part of the software landscape and as increasingly pervasive across most application...

  • Report Outsourcing SAP Operations Expands With Economic Uncertainty

    August 17, 2009 | Bill Martorelli, Liz Herbert

    Continuing economic pressures are contributing to the new popularity of outsourcing services for SAP operational services, complementing the large, well-established market for implementation...

  • Report The Forrester Wave™: SAP Implementation Providers, Q3 2009

    Accenture and IBM Lead As The Landscape Continues To Evolve
    August 10, 2009 | Liz Herbert

    In Forrester's 60-criteria evaluation of SAP implementation providers, we found that Accenture and IBM led the pack because of the breadth and depth of their SAP implementation capabilities. Both...