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The Employee Experience Playbook For 2020

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...

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  • Webinar The Future Of Endpoint Management And Security Is Now

    Tuesday, September 1, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Andrew Hewitt, Chris Sherman

    The COVID-19 pandemic has accelerated the shift toward modern endpoint management and security. To improve scalability, business continuity, security, and digital employee experience, organizations...

  • Report Five Lessons Learned From The Forrester Wave™: Intranet Platforms, Q2 2020

    Start With The Build Versus Buy Decision — Then Stay Focused On The Employee Experience
    July 15, 2020 | Cheryl McKinnon

    Application development and delivery (AD&D) professionals in 2020 are actively supporting their peers in communications, employee experience, and line-of-business roles to modernize and optimize...

  • Report Developer Adoption Of Front-End Frameworks: Angular Leads, But React And Vue Gain

    As Front-End Frameworks Mature, A Potential New Leader Emerges
    May 8, 2020 | Jeffrey Hammond

    It's practically a development trope: Don't like the front-end framework your developers use? Wait six months, and it will change. But developer adoption data over the past three years shows that...

  • Report The Five Key Trends That Will Shape Your 2020 Content Services Strategy

    Landscape: The Enterprise Content Management Playbook
    May 5, 2020 | Cheryl McKinnon

    Five key trends are shaping the content management market as it evolves into flexible cloud and hybrid platforms. Content-rich use cases that cross business boundaries, the rise of intelligent...

  • Report China Tech Market Outlook, 2020 To 2021

    2020 Will Be A Year Of Adaptation For China's Decision Makers
    January 14, 2020 | Charlie Dai

    Technology spending in China will reach US$174 billion in 2020 as the Chinese government and enterprises leverage digital technologies to further drive transformation and improve adaptability in a...

  • Report Goodbye Desktop Engineering, Hello Digital Experience Architect

    From Patches To Productivity: How Desktop Teams Will Evolve In 2020 To Meet The Needs Of The Modern Workforce
    December 18, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) professionals increasingly understand the direct link between poor technology experience and employee disengagement, burnout, and attrition. As a result, they're...

  • Report The Forrester Wave™: Unified Endpoint Management, Q4 2019

    The 13 Providers That Matter Most And How They Stack Up
    November 11, 2019 | Andrew Hewitt

    In our 23-criterion evaluation of unified endpoint management (UEM) providers, we identified the 13 most significant — 42Gears, Baramundi Software, BlackBerry, Citrix, IBM, Ivanti, ManageEngine,...

  • Report Embrace Modern Management To Improve Employee Experience

    Move From Patches To Productivity: Modern Management Will Transform The Role Of Desktop Admins
    September 9, 2019 | Andrew Hewitt

    The processes and technologies that infrastructure and operations (I&O) teams use today to manage employee devices and apps are undergoing an evolution. The old highly manual, PC-centric process is...

  • Report The Future Of The Enterprise Software Industry

    Prepare For A Buyers' Market In Enterprise Software, 2020 To 2030
    September 5, 2019 | Christopher Mines

    Business spending on software has soared from $172 billion to $920 billion over the past 25 years, a healthy 7% annual growth rate. Software has become the dominant medium for engaging with...

  • Report US Tech Market Outlook For 2019 To 2020

    Slowing Economic Growth And Rising Cloud Will Squeeze CIO Options
    August 20, 2019 | Andrew Bartels

    US CIOs and other tech decision makers will face a more challenging economic environment in 2019 and 2020 as the growth surge in 2018 from the 2017 tax act fades away. While recession remains a...

  • Report Now Tech: Unified Endpoint Management, Q2 2019

    Forrester's Overview Of 21 UEM Providers
    June 13, 2019 | Andrew Hewitt

    Infrastructure and operations (I&O) teams can use unified endpoint management (UEM) to better manage employee devices and applications, resulting in improved employee experience, customer trust,...

  • Webinar CIO Guide To 5G Connectivity And Strategy

    May 23, 2019 | Dan Bieler

    As a CIO, are you familiar with the core capabilities of 5G? When will these capabilities become available? What are the differences between 5G releases 15, 16, and 17? Do these release cycles...

  • Report Five Key Trends That Will Reshape The Employee Technology Experience

    Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7
    May 22, 2019 | Andrew Hewitt

    Windows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have...

  • Report The State Of Chromebooks, 2019

    When The Conditions Are Right, Chromebooks Can Improve Both Customer And Employee Experience
    April 30, 2019 | Andrew Hewitt, J. P. Gownder

    Eight years into their existence, Chromebooks haven't taken the enterprise market by storm — but have slowly but surely gained enterprise mindshare. I&O leaders are reassessing how Chromebooks can...

  • Report The Forrester Tech Tide™: Digital Workspace Tech For Employee App Enablement, Q2 2019

    18 Technologies That Empower Employees With Access To Critical Productivity Apps
    April 16, 2019 | Andrew Hewitt

    Forrester's employee experience (EX) research is grounded in the idea that what makes employees happiest at work is their ability to get meaningful work done every day. Applications play a...

  • Webinar The State Of Unified Endpoint Management: Insights From The Forrester Wave™

    February 26, 2019 | Andrew Hewitt

    Providing a great technology experience for employees requires anytime, anywhere access to task-critical information on whatever device or application they prefer. But how do you ensure a...

  • Report The Future Of Enterprise Computing

    Driving Employee Experience Improvements Requires A Long-Term Vision Of Devices And Apps
    January 18, 2019 | J. P. Gownder, Andrew Hewitt

    In 2007, Forrester predicted that the PC market would grow beyond its then-standard two-form factors (laptops and desktops) — a prediction that came true and redefined enterprise and consumer...

  • Report The Forrester Wave™: Unified Endpoint Management, Q4 2018

    The 12 Providers That Matter Most And How They Stack Up
    November 20, 2018 | Andrew Hewitt, Chris Sherman

    In our 28-criterion evaluation of unified endpoint management (UEM) providers, we identified the 12 most significant ones — BlackBerry, Cisco, Citrix Systems, IBM, Ivanti, Jamf, Kaspersky Lab,...

  • Report Industry Spotlight: Improving Employee Mobility In Financial Services

    Do Right By Your Regulations, But Don't Forget About Employee Experience
    November 1, 2018 | Andrew Hewitt

    Mobile infrastructure and operations (I&O) teams in financial services firms face the daunting task of creating productive mobile experiences for employees while also navigating the unique security...