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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Now Tech: Cloud Contact Center Vendors, Q2 2020

    Forrester's Overview Of 25 Cloud Contact Center Providers
    June 2, 2020 | Art Schoeller

    You can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact...

  • Report Now Tech: Virtual Network Infrastructure Switching Fabric, Q2 2020

    Forrester's Overview Of 14 VNI Switching Fabric Providers
    April 22, 2020 | Andre Kindness

    Business and technology leaders can use virtual networking infrastructure (VNI) switching fabric to connect business resources, enhance customer interactions, and deliver new services and products....

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