Charts & Figures
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Advanced IT Organizations Focus On Adaptable Structures
April 9, 2019
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Search Results
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Report The Best Tech Leaders Develop Creative People For Customer Obsession
Advanced Level: People Practices For IT Transformation
April 9, 2019 | Gordon BarnettFirms that are advanced in their IT transformation efforts may operate well; however, they often lack the culture, talent, and structure they need to adapt to the continuous demands impacting the...
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Report Technologists — And The Business — Must Execute At The Speed Of DevOps
Intermediate Level: People Practices For IT Transformation
April 8, 2019 | Gordon BarnettIntermediate organizations have the basics well in hand. They've broken down silos, institutionalized customer centricity, and built a foundation of agile processes. However, to advance, CIOs and...
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Report Build An Adaptable Organization Structure To Accelerate Digital Business
Intermediate Level: Structure Practices For Digital Business
April 5, 2019 | Jacob MorganDigital leaders often ask Forrester, "What's the perfect organizational structure?" There isn't one. While any organizational choice is a tradeoff of efficiency, control, localization, and speed, a...
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Report Forrester Infographic: Learn From The Best In Your Digital Transformation Journey
The Benchmark Report In The Digital Business Playbook
Digitally advanced firms are markedly different: By innovating at the intersection of experiences and operations, embracing emerging technology, partnering omnivorously, and building digital...
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Report The Model For Modern Marketing
The Vision Report In The Marketing Innovation Playbook
March 8, 2019 | Shar VanBoskirkCompanies need CMOs and their marketing teams to help drive customer-obsessed strategies. But even though they regularly interact with customers, most marketing functions still prioritize internal...
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Report Create Sustainable Process Innovation
Advanced Level: Process Practices For IT Transformation
Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes enable teams to deliver high-impact...
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Report Assess Your Digital Experience Delivery Maturity
Assessment: The Digital Experience Delivery Playbook
Application development and delivery (AD&D) professionals should assess their maturity in delivering customer-obsessed digital experience (DX) initiatives. But how? Forrester's self-assessment...
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Report Put Customers At The Center Of Tech Processes
Intermediate Level: Process Practices For IT Transformation
Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it's time to focus on putting...
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Report How To Turn Process From A Hindrance To A Help
Beginner Level: Process Practices For IT Transformation
Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy...
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Report The Revenge Of The Atoms
Algorithms Plus Atoms Reshape The Age Of The Customer
The digital world of bits empowered customers like never before. But a new era of continuous delivery, powered by AI and automation, promises to help companies regain some leverage in their...
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Report Q&A: How To Win Enterprise Clients And Survive The Process
A Guide For Emerging Vendors On How To Excel At Selling To Enterprises
February 26, 2019 | Oliwia BerdakTechnology startups are keen to win enterprise customers. Just a few marquee names can anchor the business and make it easier to hire talent and secure funding — and a few hundred can create a...
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Report Invest In Fresh Skills As ECM Shifts To Modern Content Platforms
Organization: The Enterprise Content Management Playbook
February 25, 2019 | Cheryl McKinnonAs enterprise content management (ECM) investments shift to content services and cloud deployment models, the composition of the program team will change. Enterprise architecture (EA) professionals...
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Report Design For Dependability By Embracing A Future Of Trusted Technology
Reliable Services Are Critical For A Secure, Always-On Economy
February 25, 2019 | Naveen ChhabraAs the world evolves into a connected web of services that weave devices, users, and data in a seamless user experience, the megacloud providers have set expectations — for always-on capabilities,...
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Report Accelerate Startup Onboarding With A Risk-Tolerant Approach
Balance Innovation And Risk When Working With Emerging Vendors
Digital leaders keen to access cutting-edge technologies are betting on startups. But traditional, risk-averse supplier management models often prevent them from working with promising emerging...
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Report Build An Agile BI Organization To Support An Insights-Driven Culture
Organization: The Business Intelligence Playbook
February 19, 2019 | Boris EvelsonAn insights-driven organizational culture is key to enterprise success and competitive differentiation, and Agile business intelligence (BI) is a required foundational component to make it succeed....
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Report Introducing Forrester's Employee Experience Index
Landscape: The Employee Experience Playbook
The debate about the importance of employee experience (EX) is moving into a new phase. It's no longer a question of whether EX is important. Now the debate is about which EX elements matter most....
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Report Tackle The California Consumer Privacy Act Now
Use Your GDPR Compliance Programs To Prepare For The New CCPA Requirements
February 8, 2019 | Enza IannopolloIn less than one year's time, regulators in California will start enforcing the requirements of the California Consumer Privacy Act (CCPA). Brazil has just passed new privacy regulations, and India...
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Report Embrace Next-Generation Digital Organization Structures
Advanced Level: Structure Practices For Digital Business
Digital innovators embrace new organizational structures. Cross-functional working is a given, but innovators go further, democratizing trust in the outside world in return for speed, inspiration,...
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Report Kick-Start Your Digital Organization Structure
Beginner Level: Structure Practices For Digital Business
A well-organized, empowered digital business team can make or break the early stages of digital transformation. Successful digital business leaders know that building a single, central digital team...
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Report Put Product Management To Work In Software Development
Organize Development By Product And Reap The Benefits
To deliver software faster, top-performing application development and delivery (AD&D) organizations have adopted product-centric teams that obliterate organizational silos and force teams to...
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Report Build Your Security Organization
Organization: The S&R Practice Playbook
CISOs are constantly evaluating the structure and make-up of their organization to make sure it aligns with business and risk management needs. This report examines key organizational challenges...
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Report New Roles, Skills, And Structures Are Needed For L2RM Success
Organization: The Lead-To-Revenue Marketing Playbook
January 29, 2019 | Lori WizdoB2B marketing leaders are realizing that lead-to-revenue management (L2RM) is not just an opportunity to automate the existing demand generation program. L2RM standardizes, automates, and scales...
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Report Reset Your Technology Foundation For Customer Engagement
Beginner Level: Technology Practices For IT Transformation
Companies establishing their technology priorities for the age of the customer face an uphill battle against legacy systems and outdated technologies. This report outlines the technologies that...
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Report Optimize Cybersecurity And Privacy Oversight
Advanced Level: Oversight For Cybersecurity And Privacy
Firms with advanced-level oversight for cybersecurity and privacy are rare, but despite their strong efforts, they can't become complacent. Regulatory requirements, threats, business models, and...
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Report Elevate Cybersecurity And Privacy Oversight
Intermediate Level: Oversight For Cybersecurity And Privacy
Firms with intermediate cybersecurity and privacy oversight have a solid foundation and are seeking to extend their influence in the organization. By strengthening strategy, governance, adherence...