Search Results

• Report The State Of Remote Work, 2020

  Flexible Work Is Now A Business Necessity

  July 6, 2020 | Andrew Hewitt

  The COVID-19 crisis is forcing many companies to reconsider their long-term strategies for flexible working. Remote working is now essential for business continuity and employee retention. Doing it...

• Report Top 10 Recommendations For Private Cloud Success

  What You Call It Doesn't Matter, But Defining Scope And Governance Is Crucial

  July 1, 2020 | Tracy Woo, Chris Gardner

  Despite reportedly high private cloud adoption, Forrester continues to see enterprises that are struggling with build-out. Success with private cloud comes only through embracing self-service, full...

• Report Collaboration Success Hinges On Effective Change Management

  Continuous Improvement: The Enterprise Collaboration Playbook

  June 19, 2020 | Art Schoeller

  For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to...

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  Webinar The Culture Of An Organization Defines Its Innovation Capabilities

  June 10, 2020 | Dan Bieler, Ash Mukherjee

  Far from being a soft issue, culture is the toughest nut to crack. Corporate culture matters because it provides the framework for what innovation objectives employees and managers prioritize and...

• Report Fix Toxic Security Culture Before It Kills Your Innovation

  How To Deal With A Toxic Security Team Culture

  June 4, 2020 | Jinan Budge

  Security teams must stay focused to serve their primary purpose of protecting customers and employees from malicious attackers. However, because of the pressure and stress that security pros face,...

• Report Your Definition Of Future Work Should Shape Your Operating Structure

  Classify Your Future Work For Successful Delivery In The Long Run

  June 4, 2020 | Gordon Barnett, Bobby Cameron

  As firms become more customer obsessed, the CIO mandate becomes richer and more complex — and that shapes the work that IT organizations must do. To succeed in this ever-changing environment, CIOs...

• Report Building A Customer-Obsessed IAM Team

  Organization: The Identity And Access Management Playbook

  June 3, 2020 | Andras Cser, Sean Ryan

  For security and risk (S&R) leaders building a comprehensive customer identity and access management (CIAM) strategy for their digital business, this report provides job descriptions and an...

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  Webinar A Beginner's Guide To Culture Practices For CX Transformation

  June 2, 2020 | Angelina Gennis

  Just starting out on a customer experience (CX) transformation? Follow the five key steps Forrester has seen successful cultures take to become more customer-centric. Key takeaways: Explore how...

• Report Maintain Your Security Edge: Develop And Retain Cybersecurity Talent

  Continuous Improvement: The Zero Trust Security Playbook

  May 26, 2020 | Heidi Shey, Jinan Budge

  Complacency, lack of diversity, and a focus on technologies over people are threats to the business. In an environment of competitive hiring and fast-evolving threats, security leaders must invest...

• Report Create A Governance Strategy To Meet The Process Imperative

  The Shift Required To Drive Process Automation At Scale

  May 21, 2020 | Rob Koplowitz

  Digital transformation requires lots of software to enable process automation. But how do you avoid chaotic software sprawl with thousands of disconnected pockets of automation that will undermine...

• Report One Customer, One Organization, One P&L

  Organization: The Omnichannel Commerce Playbook

  May 19, 2020 | Brendan Witcher

  In the age of the customer, channel-specific strategies, tactics, and organizational structures become irrelevant. Why? Customers expect seamless and connected journeys. Companies must therefore...

• Report Build A Maturity-Based Business Case For Insights-Driven Investments

  The Business Case Report In The Insights-Driven Business Playbook

  May 18, 2020 | Boris Evelson

  Investing in individual technologies for an insights-driven business (IDB), such as data fabric, business intelligence (BI), and analytics, demonstrates tangible business benefits and significant...

• Report Don't Hinder Effective Business Execution With Rigid Reporting Lines

  Power Your Firm's Customer Obsession — Evolve From Functional To Adaptive Structures

  May 12, 2020 | Gordon Barnett, Bobby Cameron

  As firms become more customer obsessed, the CIO mandate becomes richer and more complex — customer led, insights driven, fast, and connected. Succeeding in this ever-changing environment means CIOs...

• Report The COVID-19 Crisis Will Accelerate Enterprise Automation Plans

  May 5, 2020 | Leslie Joseph

  The COVID-19 health crisis is on everybody's mind. Once it passes — which it eventually will — one of its lasting legacies will be a renewed focus on automation. Application development and...

• Report Research Overview: Adaptive Strategies

  A CIO's Guide To Leveraging Adaptive Strategies To Win In Times Of Constant Change

  April 23, 2020 | Pascal Matzke, Patrick Carroll

  To win in times of constant change and uncertainty, tech leaders need to deploy adaptive strategies. Organizations following an adaptive approach are outpacing the competition through business...

• Report The Forrester Customer-Obsessed Identity And Access Management Operating Model

  Focus On Customer Enrollment And Login Failures, A/B Testing, And A Connected Business App Ecosystem

  April 20, 2020 | Andras Cser, Sean Ryan

  Being customer obsessed creates advantage and resiliency in times of change or difficulty. This is especially true for customer identity and access management (CIAM): The security customer...

• Report Forrester Infographic: Differentiate Employee Experience In Smart Building Environments

  April 17, 2020 | Andrew Hewitt, Michele Pelino, Merritt Maxim

  As the importance of employee experience (EX) grows, where you work matters even more. Today's workplace is undergoing a renaissance of new digitally connected technologies designed to improve...

• Report Best Practices For Technology-Driven Innovation

  Fifteen Best Practices Differentiate High-Growth Leaders

  April 17, 2020 | Brian Hopkins, Patrick Carroll

  Industry leaders are using technology to drive innovation and grow their companies to 3.5 times the average. How are they doing it? This report — part of our series on the future of technology and...

• Report How To Succeed As A CX Professional

  Lean On Your Strengths To Advance Your Career And Your Organization's CX Program

  April 8, 2020 | Maxie Schmidt-Subramanian, Sam Karpinski

  Even the best customer experience (CX) professionals struggle to drive change when their strengths aren't a good match for the CX challenges facing their organization. What's more, some CX pros...

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  Playbook The Brand Experience Playbook For 2020

  Create A Customer-Obsessed Brand Experience

  In the age of the customer, CMOs have a steep hill to climb in building their brands with distracted, empowered customers. In this new era, CMOs must shift from a company-centric approach of...

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• Report The State Of EA 2020: The Increasing Adoption Of EA Ecosystems

  Landscape: The EA Practice Playbook

  March 25, 2020 | Gordon Barnett

  In our most recent survey, Forrester has seen a significant increase in the number of enterprise architecture (EA) leaders aspiring to lead an adaptive EA practice — one founded on customer...

• Report Mind The Cloud Skills Gap

  Use Three Approaches To Build The Talent And Teams You Need For Success

  March 11, 2020 | Tracy Woo

  After a decade of cloud experience, organizations are facing a talent shortage for all cloud-related skills. Although legacy skill sets translate well to new cloud technologies, the cultural leap...

• Report Forrester Infographic: Go Beyond Just AI And APIs For Financial Services Tech Innovation

  February 27, 2020 | Jost Hoppermann

  Financial services teams should be aware of their peers' investment priorities and key areas of innovation if they want to keep up. This infographic provides an overview of innovation and...

• Report The State Of Data Security And Privacy, 2020

  Benchmarks: The Data Security And Privacy Playbook

  February 27, 2020 | Heidi Shey

  This data-driven report outlines breach trends, data security and privacy technology adoption trends, and related trends in global firms for 2019 through 2020. Understanding these trends and their...

• Report Reset Technology Governance To Innovate And Drive Value

  Beginner Level: Tech Governance Practices For IT Transformation

  February 26, 2020 | Bobby Cameron

  To innovate with technology in the service of customer obsession, tech leaders must develop a solid foundation for technology governance. Technology governance — the policies, frameworks, and...