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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar Drive Revenue With New Digital Products

    Using The Forrester Wave™
    Wednesday, July 15, 2020, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Nigel Fenwick

    "The Forrester Wave™: Digital Product Development Services, Q2 2020" highlights the services firms working with clients to bring new digital products to market. In this webinar, Nigel Fenwick...

  • Report The Art And Science Of Retail eCommerce

    Executive Overview: The Retail eCommerce Playbook
    July 6, 2020 | Sucharita Kodali

    Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...

  • Report Use Continuous Assessments To Mature Your Business Architecture, 2020

    June 30, 2020 | Gordon Barnett

    Firms with effective enterprise architecture (EA) combine talent and capabilities to solve thorny architectural challenges and advance business outcomes. In the digital era, they also need business...

  • Webinar Use Adaptive Intelligence To Power Next-Generation Customer Insights

    June 30, 2020 | James Staten, Fatemeh Khatibloo

    Far too often, enterprises base their roadmaps, innovations, and business agility purely on insights gleaned from the data available within their four walls. To win in this era of hyperadoption,...

  • Report Research Overview: Internet Of Things

    An Executive's Guide To Success With IoT
    June 26, 2020 | Frank E. Gillett

    Firms are using the technologies of the internet of things (IoT) to upgrade their products, transform operations, and gain new insights about real-world events throughout their ecosystems. This...

  • Report The Digital Asset Management Cookbook

    Assemble The Ingredients To Choose And Scale An Enterprise DAM
    June 26, 2020 | Nick Barber

    As brands grapple with an explosion of content to feed their digital channels, they increasingly turn to digital asset management (DAM) systems to manage their rich media. Once the domain primarily...

  • Report The Pandemic Recession Demands A Digital Response

    To Adapt And Grow, Businesses Must Get Lean, Go All In On Ecosystems, And Embrace Agile At Scale
    June 25, 2020 | Ted Schadler

    Digital transformation was never optional. But most firms treated it that way, applying digital technology in dribs and drabs — until COVID-19 shuttered economies and forever altered the patterns...

  • Report Now Tech: Enterprise Container Platforms, Q2 2020

    Forrester's Overview Of 24 Enterprise Container Platform Providers
    June 25, 2020 | Dave Bartoletti, Charlie Dai

    You can use enterprise container platforms (ECPs) to speed up software development, simplify container infrastructure management, and automate container deployment, scaling, monitoring, and...

  • Report The Forrester Wave™: Digital Product Development Services, Q2 2020

    The 12 Providers That Matter Most And How They Stack Up
    June 25, 2020 | Nigel Fenwick

    In our 29-criterion evaluation of digital product development services providers, we identified the 12 most significant ones — Boston Consulting Group (BCG), Bresslergroup, Cognizant, EPAM, frog,...

  • Report Now Tech: Customer Identity And Access Management (CIAM), Q2 2020

    Forrester's Overview Of 24 CIAM Providers
    June 24, 2020 | Andras Cser

    You can use CIAM solutions to register, profile, authenticate, and provide customers with self-service. CIAM solutions also serve and secure the identity aspects of marketing campaigns, customer...

  • Webinar Benchmark Your Supply Chain And Digitally Disrupt Your Market

    June 24, 2020 | George Lawrie

    To stay ahead of restless and demanding customers, application development and delivery professionals must commit to digital supply chain transformation. With the prospect of major disruption to...

  • Report Now Tech: Network Analysis And Visibility, Q2 2020

    Forrester's Overview Of 24 Network Analysis And Visibility Providers
    June 23, 2020 | Josh Zelonis

    You can use network analysis and visibility (NAV) solutions to identify unmanaged assets, understand how to implement Zero Trust segmentation, and detect threats within your environment. But to...

  • Report Australia Tech Market Outlook, 2020 To 2021

    The COVID-19 Recession Will Wipe Out Already Slowing Growth
    June 22, 2020 | Sam Higgins, Andrew Bartels

    In mid-2019, CIOs prepared budgets and tech vendors set marketing plans for the future — but the COVID-19 pandemic has changed everything. Forecasting has become increasingly difficult, but...

  • Report Bust The Zero Trust Myths

    Prioritize Zero Trust Concerns, Because Your Stakeholders Can Make Or Break Your Strategy
    June 22, 2020 | Jinan Budge, Chase Cunningham

    Zero Trust (ZT) is prone to misconceptions. IT and business leaders often think that ZT is too hard, too expensive, and requires them to restructure everything they've built or deploy...

  • Report Collaboration Success Hinges On Effective Change Management

    Continuous Improvement: The Enterprise Collaboration Playbook
    June 19, 2020 | Art Schoeller

    For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to...

  • Report Use Privileged Identity Management Pricing Insight For Buyer Advantage

    Understand Pricing Mechanics To Optimize Your PIM Procurement
    June 18, 2020 | Sean Ryan, Andras Cser

    Privileged identity management (PIM) solutions are a high-value security solution, but purchasing one can be complex. They offer many capabilities, with multiple pricing options, integrations, and...

  • Report The UK In The Pandemic: How Consumers And Businesses Are Changing

    As The Pandemic Drives A Lasting Shift In UK Consumers' Behaviors And Values, Firms Must Respond In Kind
    June 17, 2020 | Michelle Beeson

    Our new survey, the Forrester Analytics Consumer Technographics® COVID-19 Survey (Wave 1), studied 1,117 UK online adults to analyze the impact of the COVID-19 crisis. This report synthetizes the...

  • Report Messaging In The Time Of COVID-19

    Generate More Than Sympathetic Communications To Give B2B Customers The Confidence To Survive And Thrive
    June 16, 2020 | Laura Ramos, Meredith Cain

    Communicating your company's response to the coronavirus pandemic requires more than expressing sympathy or reinforcing your philanthropic efforts. Meaningfully supporting and creating value for...

  • Report Now Tech: Infrastructure Automation Platforms, Q2 2020

    Forrester's Overview Of 15 Infrastructure Automation Platform Providers
    June 16, 2020 | Chris Gardner

    You can use infrastructure automation platforms to model and deliver systems, augment continuous delivery efforts, and ensure compliance. But to realize these benefits, you'll first have to select...

  • Report Throw DARTS To Hit Your Zero Trust Targets

    Vision: The Zero Trust Security Playbook
    June 15, 2020 | Chase Cunningham, Peter Cerrato

    Organizations across the globe are embracing the idea of Zero Trust. While the security industry is aligning itself to enable this powerful strategy, many companies still don't quite grasp the Zero...

  • Report Build A Developer Security Champions Program

    Developer Security Champions Scale Your Team And Address Application Security Issues Closer To The Source
    June 12, 2020 | Sandy Carielli

    Firms that want to secure applications are challenged by understaffed security teams and lack of security awareness on the part of developers. Developer security champions are developers who act as...

  • Report Forrester Infographic: European Financial Services Firms Accelerate Digital Transformation

    June 12, 2020 | Jost Hoppermann

    The digital transformation imperative in financial services is stronger than ever. This Forrester infographic uses Forrester's Q3 2019 Global Financial Services Architecture Survey to provide an...

  • Report Case Study: Haier Builds An Adaptive Enterprise

    How A Global Manufacturer Delivers Future-Focused Customer Obsession
    June 12, 2020 | Guannan Lu, Danny Mu, Frederic Giron

    Customer-obsessed firms are winning today — but applying the methods that put them in this position doesn't assure their future success. To increase their chances of success, firms must embrace an...

  • Report Envisioning The Future Of Omnichannel Commerce

    Vision: The Omnichannel Commerce Playbook
    June 11, 2020 | Brendan Witcher

    Omnichannel is not a new concept, but B2C, B2B, and even B2B2C companies still grapple with how to transform from multichannel to omnichannel. Omnichannel capabilities cover four key areas: view of...

  • Report The Role Of Chief Innovation Officer

    A Practitioner's Guide To Leading Sustainable Innovation
    June 10, 2020 | Bernhard Schaffrik

    Companies continue to struggle to build sustainable innovation programs. While they may have an innovation center, dedicated innovation managers, or even a chief digital officer, most firms find it...

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