38 results in Everything
 
Sort by:
Refine
  • Customer Relationship Management (CRM)
  • Now Tech

Search Results

  • Report Now Tech: Payment Tokenization, Q1 2019

    Forrester's Overview Of 21 Payment Tokenization Providers
    March 7, 2019 | Andras Cser

    You can use payment tokenization (PT) solutions to: 1) reduce the risk of fraud from stolen personal account numbers (PANs); 2) reduce the scope of PCI DSS compliance and audits; and 3) increase...

  • Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

    Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers
    February 14, 2019 | Ian Jacobs, Laura Naparstek

    You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...

  • Report Now Tech: Customer Communications Management, Q1 2019

    Forrester's Overview Of 17 CCM Providers
    January 11, 2019 | Craig Le Clair

    You can use customer communications management (CCM) to format, personalize, and distribute content to support physical and electronic communications and improve the customer experience. But to...

  • Report Now Tech: Cloud Contact Center Providers, Q3 2018

    Forrester's Overview Of 24 Cloud Contact Center Providers
    August 10, 2018 | Art Schoeller

    You can use cloud contact center providers to rapidly deliver critical contact center capabilities, reduce or eliminate capex for hardware and software, and protect existing contact center...

  • Report Now Tech: Enterprise Service Management Providers, Q3 2018

    Forrester's Overview Of 22 ESM Providers
    July 6, 2018 | Charles Betz

    Enterprise service management (ESM) offerings provide user access to enterprise business and IT services, enable creation of new solution and support workflows, and improve visibility into overall...

  • Report Now Tech: AI-Fueled Digital-First Customer Service Solutions, Q1 2018

    Forrester's Overview Of 15 AI-Fueled Digital-First Customer Service Solution Providers
    February 28, 2018 | Kate Leggett, Ian Jacobs

    You can use AI-fueled digital-first customer service solutions to improve experiences, strengthen relationships, and deliver highly personal engagement. But to access these benefits, you'll first...

  • Report Now Tech: Customer Analytics Technologies, Q1 2018

    Landscape: The Customer Analytics Playbook
    February 12, 2018 | Brandon Purcell

    You can use customer analytics technologies to increase acquisition, drive retention and loyalty, and improve the customer experience. But to access these benefits, you'll first have to select from...