Featured content
The Governance, Risk, And Compliance Playbook For 2019
Maximize Business Performance With A World-Class GRC Program
Governance, risk, and compliance (GRC) programs are essential for protecting business value and maximizing business performance. Yet too many organizations lack well-defined GRC programs or neglect...
Charts & Figures
-
Forrester Wave™: Data Management Platforms, Q2 2019
June 13, 2019
-
-
Evaluated Vendors And Product Information
June 13, 2019
Search Results
-
Webinar Introducing Forrester's Values-Based Experience Framework
Wednesday, August 7, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Rick ParrishBrands’ moral, social, and political values are now a core issue for most consumers. Unfortunately, companies lack a systematic approach to bringing their own values to life in the...
-
Webinar The Beginner's Guide To Regtech And The Digital Transformation Of Compliance
Thursday, July 11, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Renee Murphy, Alla ValenteDigital transformation has fundamentally changed how businesses in every industry operate and deliver value to their customers. Now their compliance function must also leverage digital technology...
-
Webinar GDPR And Its Impact On Customer Service Operations — Be Prepared!
Thursday, June 27, 2019, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Art SchoellerConsumers increasingly want better protection of their data, and regulators are responding. The EU's General Data Protection Regulation (GDPR) puts in place strict rules that companies must adhere...
-
Webinar Retailers And Brands Must Value Sustainability
Thursday, June 27, 2019, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Michelle Beeson, Luis DeyaConsumers increasingly include environmental and ethical values in their decisions to buy from brands and retailers. During this webinar, we share how consumer attitudes are changing and what...
-
Report The Forrester Wave™: Data Management Platforms, Q2 2019
The Seven Providers That Matter Most And How They Stack Up
June 13, 2019 | Tina Moffett, Arleen ChienIn our 34-criterion evaluation of data management platforms (DMPs), we identified the seven most significant ones — The ADEX, Adobe, Lotame, Neustar, Nielsen, Oracle, and Salesforce — and...
-
Report Introducing Forrester's Values-Based Experience Framework
June 11, 2019 | Rick ParrishBrands' moral, social, and political values are now a core issue for most consumers. Unfortunately, companies lack a systematic approach to bringing their own values to life in the experiences they...
-
Report Notifications In Regulated Industries: Healthcare
This Infographic Outlines The Current Environment, Challenges, And Solutions For Secure Messaging
Three-quarters of healthcare, financial services, and insurance firms are using SMS or push notifications. Their primary objectives? Improving the customer experience and reducing operational...
-
Report Notifications In Regulated Industries: Financial Services
This Infographic Outlines The Current Environment, Challenges, And Solutions For Secure Messaging
Three-quarters of financial services, insurance, and healthcare firms are using SMS or push notifications. Their primary objectives? Improving the customer experience and reducing operational...
-
Report Forrester Analytics: IAM Software Forecast, 2018 To 2023 (Global)
ForecastView Document
Identity and access management (IAM) software tools help digital businesses provide access to employees, partners, and customers without sacrificing security or user experience. This data-driven...
-
Report Improve Open Banking Customer Authentication Experiences With Biometrics
Improving Payment Security Must Not Sacrifice Customer Experience
May 10, 2019 | Paul McKayThe introduction of the second Payment Services Directive (PSD2) on January 13, 2018 revolutionized the European financial services industry. In 2019, financial services professionals will focus on...
-
Report Video: Protect Your Organization From Business Email Compromise (BEC) Attacks
Watch Our Video To Understand A Real-Life BEC Attack And How To Protect Against These Frauds And Scams
Alongside other scams, fraudsters and cybercriminals use business email compromise (BEC) attacks to convince unwitting employees to wire money, grant access to payment accounts, or share sensitive...
-
Webinar European Security Market Trends In 2019
May 7, 2019 | Paul McKaySecurity leaders in Europe aren’t just grappling with the constantly changing security threat landscape. Budgetary pressures are starting to bite as economic growth slows down. CISOs will...
-
Report The Digital Risk Protection Market In 2019
The First Cyber Intelligence Capability You Should Invest In
This report is a deep dive into the digital risk protection market. We review where we see the market evolving as well as the different types of buyers and use cases for digital risk protection...
-
Report Avoid Corporate Scandal Caused By The Surveillance Economy
A Guide For CISOs To Stop Unethical Surveillance Tactics Before They Start
Welcome to the era of widespread personal surveillance. Organizations have joined the government in collecting, analyzing, and storing oceans of personal data. The private sector is fully engaged...
-
Report Harden Your Human Firewall
Engagement And Communication Tactics That Strengthen Security Culture
Building a strong security culture is no easy task. It requires strategy, vision, people, and the right attitude to change behavior and set a cultural shift in motion. This report highlights some...
-
Report Top Recommendations For Your Security Program, 2019
Landscape: The S&R Practice Playbook
Each year, Forrester outlines the most important recommendations for your security strategy for the coming 12 months. We base these recommendations on thousands of client inquiries and...
-
Report Design For Dependability By Embracing A Future Of Trusted Technology
Reliable Services Are Critical For A Secure, Always-On Economy
February 25, 2019 | Naveen ChhabraAs the world evolves into a connected web of services that weave devices, users, and data in a seamless user experience, the megacloud providers have set expectations — for always-on capabilities,...
-
Report Accelerate Startup Onboarding With A Risk-Tolerant Approach
Balance Innovation And Risk When Working With Emerging Vendors
Digital leaders keen to access cutting-edge technologies are betting on startups. But traditional, risk-averse supplier management models often prevent them from working with promising emerging...
-
Report The Security Of Cryptocurrencies
Security Must Help Business Leaders Make Risk-Based Decisions On Cryptocurrency Adoption And Implementation
Many enterprises are considering the adoption of cryptocurrencies for payment. As a security and risk (S&R) professional, you're responsible for helping business leaders understand the legal and...
-
Report Widen Your Risk Taxonomy To Remove Blind Spots
Landscape: The Governance, Risk, And Compliance Playbook
February 8, 2019 | Renee MurphyThe way enterprises categorize risk has important implications for how they assess, measure, and treat it. Antiquated categories of risk — such as legal, operational, financial, and strategic — may...
-
Webinar Customer Call Centers: Dos And Don'ts
February 7, 2019 | Andras CserWhen we have the online channels (e.g., web, mobile app, etc.) all secured, fraudsters turn to the customer call center as an avenue to commit fraud. This webinar explains key types of fraud, best...
-
Webinar Data Privacy Day 2019: Forrester's Predictions For Marketing Privacy And Data Ethics
January 28, 2019 | Fatemeh KhatiblooWhile 2018 was a major year for the marketing-privacy ecosystem, 2019 will bring even more disruption. Consumers will take the lead on enforcing privacy changes, with regulators no longer being the...
-
Report GRC Vision, 2019 To 2024
Vision: The Governance, Risk, And Compliance Playbook
January 25, 2019 | Renee Murphy, Christopher McCleanRisk management professionals are used to helping steer their organizations through uncertainty, and as fast as business and technology are advancing, they should be looking five years into the...
-
Report Optimize Cybersecurity And Privacy Oversight
Advanced Level: Oversight For Cybersecurity And Privacy
Firms with advanced-level oversight for cybersecurity and privacy are rare, but despite their strong efforts, they can't become complacent. Regulatory requirements, threats, business models, and...
-
Report Elevate Cybersecurity And Privacy Oversight
Intermediate Level: Oversight For Cybersecurity And Privacy
Firms with intermediate cybersecurity and privacy oversight have a solid foundation and are seeking to extend their influence in the organization. By strengthening strategy, governance, adherence...