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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Now Tech: Real-Time Interaction Management, Q2 2020
Forrester's Overview Of 42 RTIM Providers
April 30, 2020 | Rusty WarnerYou can use real-time interaction management (RTIM) to orchestrate contextually relevant customer experiences, address customer expectations for mutual value exchanges with your brand, and align...
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Report Now Tech: Agile Content Management Systems, Q1 2020
Forrester's Overview Of 30 Agile CMS Providers
February 27, 2020 | Nick Barber, Mark GrannanYou can embrace Agile content management systems (CMSes) to drive content reuse, create content faster, make your practitioners happier, and ultimately, deliver more personalized experiences. But...
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Report The Forrester Wave™: Digital Experience Platforms, Q3 2019
The 10 Providers That Matter Most And How They Stack Up
July 8, 2019 | Mark Grannan, Ted SchadlerIn our 33-criterion evaluation of digital experience (DX) platform providers, we identified the 10 most significant ones — Acquia, Adobe, BloomReach, Episerver, Liferay, OpenText, Oracle,...
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