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  • Report Mobile Shopping Is Stalling, But Don't Panic

    May 3, 2018 | Sucharita Kodali

    Retailers have been aggressively investing in mobile commerce. However, the total percentage of physical goods retail in the US sold via mobile devices has not grown significantly in recent years....

  • Report Zelle Will Need To Prove Itself As The US P2P Payments Market Expands

    With Zelle, Incumbents Have Signaled A Vigorous Push Into Person-To-Person Payments, But Zelle Alone Doesn't Revolutionize P2P
    April 10, 2018 | Peter Wannemacher

    Dozens of US banks have now rolled out Zelle, a P2P payments service, to offer customers the convenience of a Venmo-like amenity with quicker access to funds. More banks will follow suit, as Zelle...

  • Report Executive Q&A: Four Questions Retailers Need To Ask About Android Mobile Payment Systems

    eBusiness Leaders Need An Android Mobile Payments Strategy
    May 1, 2017 | Brendan Miller, Jacob Morgan

    Globally, Android holds the largest slice of the mobile handset pie, so retailers that effectively implement Android mobile payments stand to acquire new customers and increased sales from the...

  • Report The State Of Retail Payments 2016

    Securing Consumer Payment Data Continues To Dominate The Payments Agenda
    September 8, 2016 | Brendan Miller

    The State of Retail Payments 2016 is a new study by the National Retail Federation (NRF) and Forrester, which profiles the views and decisions about payments of the North American retailers we...

  • Report US Mobile Payments Are Growing Slowly But Show Huge Revenue Potential

    ForecastView Document
    March 5, 2015 | Susan Wu

    Forrester recently released its mobile payments forecast for the US, predicting the growth of in-person, remote, and peer-to-peer (P2P) mobile payments. We've been waiting for mobile payments to...

  • Report Predictions 2015: The Quest For Security Will Dominate The Payments Marketplace In The US

    November 17, 2014 | Denee Carrington

    The US consumer payments ecosystem has been slow to shift to digital payments. Millions of consumers and many large businesses have experienced the ramifications of this lag in the form of payment...

  • Report Forrester Research Mobile Payments Forecast, 2014 To 2019 (US)

    ForecastView Spreadsheet
    October 20, 2014 | Susan Wu

    While the mobile interface becomes further integrated into everyday facets of living and working, merchants are increasingly looking for ways to attract customers, boost transactions, and improve...

  • Report Forrester Research Mobile Payments Forecast, 2013 To 2018 (US)

    ForecastView Spreadsheet
    March 14, 2014 | Susan Wu

    While paper and physical charge cards continue to dominate online and offline retail shopping transactions, mobile payments doubled in the last year and will continue to grow at 43% annually...

  • Report Craft The Right Digital Wallet Strategy For Your Financial Institution

    With Digital Wallets, One Size Doesn't Fit All
    December 2, 2013 | Denee Carrington

    Digital wallets are poised to transform the way consumers shop and pay retailers, restaurants, and service providers. Early wallets are enabling the convergence of offers, coupons, loyalty, and...

  • Report Understanding Digital Wallet Options For Your Business

    With Digital Wallets, One Size Doesn't Fit All
    December 2, 2013 | Denee Carrington

    Digital wallets are poised to transform the way consumers shop and pay retailers, restaurants, and service providers. Early wallets are enabling the convergence of offers, coupons, loyalty, and...

  • Report Market Overview: Global Payment Service Providers 2013

    November 21, 2013 | Peter Sheldon, Denee Carrington, Lily Varon

    Globalizing your eCommerce business isn't just an option anymore — in many cases, it's an imperative. However, winning global customers' online spend often means adapting to local preferred payment...

  • Report Case Study: Bank Of The West Jump-Starts eBill Adoption

    eBill Adoption Rate Increases By 89% In Six Months
    November 15, 2013 | Catherine Graeber

    While firms have measured the positive bottom-line benefits from eBill users, few banks have put the full force of their marketing efforts behind the service to grow adoption. But the adoption game...

  • Report Must-Have Features On Banks' Secure Websites

    Understanding Consumer Use And Best Practices Can Guide Providers Toward Online Banking Success
    November 5, 2013 | Peter Wannemacher

    For banks, getting their secure websites right is critical to business success. So how can digital teams at banks ensure their websites meet or exceed user expectations? Our data shows that some...

  • Report Three Disruptive Payment Trends In 2013

    Greater Customer Value And Shifting Economics Will Shape The Future Of Payments In The US
    April 1, 2013 | Denee Carrington

    As we charge forward into 2013, the consumer payments industry will experience heightened competition and new challenges to the status quo. There are many forces reshaping the world of payments....

  • Report 2012 US Bank Secure Website Rankings

    Citi Moves To The Top With Added Functionality And A New Look
    January 22, 2013 | Peter Wannemacher, Catherine Graeber

    Digital banking teams want to know where they stack up against competitors when it comes to their secure websites and other digital features — everything from mobile functionality to customer...

  • Report US Mobile Payments Forecast, 2013 To 2017

    US Mobile Payments Will Reach $90 Billion By 2017
    January 16, 2013 | Denee Carrington

    Innovation and competitive disruption in mobile payments continued at an accelerated pace throughout 2012, but consumer adoption lagged behind the industry hype. Over the next five years, US...

  • Report Forrester Research Mobile Payments Forecast, 2012 To 2017 (US)

    ForecastView Spreadsheet
    October 5, 2012 | Susan Wu

    Mobile payments data by payment type. Includes mobile remittances segmented by domestic and cross-border, proximity payments, and remote commerce as well as bill pay users. Includes data back to...

  • Report The State Of Mobile Banking 2012

    August 13, 2012 | Benjamin Ensor, Tiffani Montez, Peter Wannemacher

    Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks in North America, Europe, and...

  • Report Why The Digital Wallet Wars Matter

    Smart, Convenient Commerce Experiences Will Win
    August 2, 2012 | Denee Carrington

    Digital wallets will transform the payments ecosystem. They are the subject of much discussion in 2012, as product strategists from startups, mobile operators, financial juggernauts, and giant...

  • Report The State Of North American Digital Banking: Priorities, Goals, And Metrics

    July 20, 2012 | Brad Strothkamp

    This is the first of two reports that details the findings from "The State Of North American Retail Banking eBusiness 2012," a Forrester report conducted in partnership with the Consumer Bankers...

  • Report US Alternative Payments Forecast, 2011 To 2016

    May 15, 2012 | Sucharita Kodali

    As eCommerce has exploded, eBusiness executives have often looked to various payment forms at checkout as a means of growing their businesses. Alternative payments, or non-card payments, purport to...

  • Report Forrester Research Online Alternative Payments Forecast, 2011 To 2016 (US)

    ForecastView Spreadsheet
    January 30, 2012 | Vikram Sehgal

    Consumer payments by value and and volume for different alternative payment methods, including e-wallet payments, prepaid/stored-value cards, and deferred billing, as well as credit and debit card...

  • Report Boosting Online Bill Pay Adoption

    November 3, 2011 | Brad Strothkamp

    Financial institutions aren't doing a good job of convincing people to pay their bills online at their bank's website. Sixty-five percent of online customers are non-adopters of online bill pay,...

  • Report US Consumers Continue To Show Limited Interest In Mobile Payments

    Consumer Interest Is Rising Slightly, But Mainstream Adoption Is Still Far Off
    August 27, 2010 | Emmett Higdon, Peter Wannemacher

    In the US, adoption of mobile payments has been virtually nonexistent, although interest is starting to notch upward. Today, 18% of US online adults express interest in mobile payments, and yet...

  • Report The Alternative Payment Methods Landscape For Travel eBusiness

    The Payment Methods That Appeal Most And Least To Leisure Travel Bookers
    June 22, 2010 | Henry H. Harteveldt, Elizabeth Stark

    Since 2007, US travelers' usage and interest in alternative payment methods (APMs) for online travel purchases has been slowly, but steadily, increasing. Fifteen percent of US online leisure travel...

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