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  • Report Mobile Shopping Is Stalling, But Don't Panic

    May 3, 2018 | Sucharita Kodali

    Retailers have been aggressively investing in mobile commerce. However, the total percentage of physical goods retail in the US sold via mobile devices has not grown significantly in recent years....

  • Report Executive Q&A: Four Questions Retailers Need To Ask About Android Mobile Payment Systems

    eBusiness Leaders Need An Android Mobile Payments Strategy
    May 1, 2017 | Brendan Miller, Jacob Morgan

    Globally, Android holds the largest slice of the mobile handset pie, so retailers that effectively implement Android mobile payments stand to acquire new customers and increased sales from the...

  • Report The State Of Retail Payments 2016

    Securing Consumer Payment Data Continues To Dominate The Payments Agenda
    September 8, 2016 | Brendan Miller

    The State of Retail Payments 2016 is a new study by the National Retail Federation (NRF) and Forrester, which profiles the views and decisions about payments of the North American retailers we...

  • Report Capture The Global eCommerce Opportunity

    Shift Your Approaches To Globalization
    August 12, 2016 | Lily Varon

    Gone are the days when most brands offered just one or two international sites: Today, the end goal is a global eCommerce footprint. To reach that goal, eBusiness professionals are taking a...

  • Report Five Payment Trends North American eBusiness Professionals Should Watch: 2016 To 2018

    April 13, 2016 | Brendan Miller

    Consumers are tapping digital touchpoints to shop, and they increasingly rely on mobile devices online and in-store. In turn, retailers are shifting their attention to deliver more value to...

  • Report Forrester Research Mobile Payments Forecast, 2014 To 2019 (US)

    ForecastView Spreadsheet
    October 20, 2014 | Susan Wu

    While the mobile interface becomes further integrated into everyday facets of living and working, merchants are increasingly looking for ways to attract customers, boost transactions, and improve...

  • Report Market Overview: Global Payment Service Providers 2013

    November 21, 2013 | Peter Sheldon, Denee Carrington, Lily Varon

    Globalizing your eCommerce business isn't just an option anymore — in many cases, it's an imperative. However, winning global customers' online spend often means adapting to local preferred payment...

  • Report The State Of Canadian Online Retail — 2013

    April 24, 2013 | Peter Sheldon

    Forrester has partnered with Canada Post and Shop.ca to evaluate the changing trends in online retail in Canada. On paper, the Canadian online retail market has been going through a renaissance,...

  • Survey North American Technographics® Customer Life Cycle Survey, Q1 2013

    February 5, 2013

    Forrester conducted an online survey fielded in February 2013 of 4,549 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,549), there is 95% confidence...

  • Report Forrester Research Online Alternative Payments Forecast, 2011 To 2016 (US)

    ForecastView Spreadsheet
    January 30, 2012 | Vikram Sehgal

    Consumer payments by value and and volume for different alternative payment methods, including e-wallet payments, prepaid/stored-value cards, and deferred billing, as well as credit and debit card...

  • Report The State Of Canadian Mobile Financial Services: 2011

    Adoption Of Mobile Banking Is Heating Up And Portends Future Use Of Mobile Investing And Insurance Services
    August 10, 2011 | Brad Strothkamp, Peter Wannemacher

    Most of the "big five" banking providers have now launched mobile offerings, and clients are responding. Consumer adoption of mobile banking in Canada has risen sharply from just 1% in 2008 to 9%...

  • Report Ten North American Retail Banking eBusiness And Channel Strategy Trends To Watch In 2011

    Ten Areas Of Focus For The Next 12 Months
    March 17, 2011 | Brad Strothkamp

    Expect 2011 to be an exciting year in financial services, driven for the most part by the increasingly important role of eBusiness and channel strategy professionals. The rise of smartphones, the...

  • Report Understanding Online Payment Preferences In International Markets

    March 18, 2010 | Zia Daniell Wigder

    A knowledge of consumer payment preferences in international markets is essential to successful globalization: In few other areas does consumer behavior vary as greatly as it does in online...

  • Report 2010: A Crossroads For NFC Mobile Payments

    Trusted Service Manager And Ecosystem Fragmentation Will Slow Cross-Market Deployments
    January 21, 2010 | Edward Kountz

    Applications based on Near Field Communication (NFC) technology will advance in 2010 as NFC handsets finally reach commercial availability and some pilots move to limited commercial deployment. Yet...

  • Report US Online Bill Payment Forecast: 2009 To 2014

    Still Solving Old Problems, Banks Miss New Opportunities
    October 19, 2009 | Emmett Higdon

    Forrester predicts that online bill pay adoption will grow slowly but steadily over the next five years. That will raise the total number of US online bill payment households from 48 million to 66...

  • Report Technographics® Survey Highlights: US Insurance Channel Preferences

    October 19, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester’s North American Technographics® Investments And Insurance Online Survey, Q3 2009 (US).This deck covers channel preferences for...

  • Report Help Your Customers Cut Through The Alternative Payments Clutter

    August 21, 2009 | Patti Freeman Evans

    Three-quarters of US online buyers have an alternative payment account. Their use of online payments represents 11% of total online payments (including credit and debit card) in 2009, and it will...

  • Report Forrester Research Online Bill Payment Forecast, 3/09 (US)

    ForecastView Spreadsheet
    March 12, 2009 | Niki Scevak

    Online Bill Pay Forecast (US): Adoption of online bill pay by households as well as houeholds paying bills online by income and generation. Includes online bill pay adoption by individuals....

  • Report Trends 2009: US Online Retail Payments

    Adapting To A New Spending Order
    February 10, 2009 | Edward Kountz

    The global financial crisis is affecting both consumers' willingness to spend and their preferred payment options within the context of economic gloom that continues to deepen and an online channel...

  • Report Technographics® Survey Highlight: North American Technographics® Financial Services Online Survey, Q3 2008

    January 5, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester¿s North American Technographics Financial Services Online Survey, Q3 2008.

  • Report US Banks Are Losing Bill Pay Ground To Biller Sites

    Quitters And Fence-Sitters Prefer Billers Over Banks
    November 3, 2008 | Emmett Higdon

    Since Forrester first started tracking where US online consumers pay bills, biller sites have always led the way. Although banks had been closing this gap over the past five years, bank bill pay...

  • Webinar Finding Your Audience For Mobile Banking

    August 19, 2008 | Emmett Higdon

    Online bankers and bill payers continue to show little interest in the mobile banking offerings available today. While sizeable advertising budgets by the top banks have generated awareness of the...

  • Report Consumers Are Apathetic About Mobile Banking

    A Lack Of Urgency And Availability Of Other Channels Holds Back Adoption
    July 22, 2008 | Emmett Higdon

    Despite their bank or credit union imploring them to "bank anytime, anywhere," online bankers and bill payers are uninterested in the mobile banking pitch. And while Gen X and Gen Y are slightly...

  • Report High Touch Trumps High Tech When Switching Online Bill Payments

    July 18, 2008 | Emmett Higdon

    While US banks have successfully leveraged technology to simplify the account opening process, little progress has been made in using technology to help new customers easily move their online bill...

  • Report Technographics® Survey Highlights: North American Retail Online Survey, Q1 2008

    June 25, 2008 | Jacqueline Anderson

    This highlight deck summarizes the key findings from the Q1 2008 Retail Online Survey. The survey covered consumers¿ personal financial situations; online spend for various retail product...

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