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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report The State Of Enterprise Worker Mobility, 2017

    Use Forrester's Employee Mobile Mind Shift Index To Inform Your Mobile Strategy
    April 21, 2017 | Andrew Hewitt, Roxana Strohmenger

    Mobile isn't just a consumer phenomenon; infrastructure and operations (I&O) leaders and companies that fall short on meeting employee mobility needs miss out on a fundamental opportunity to better...

  • Report Technology Spotlight: End User Behavior Monitoring

    Monitor Internal End User Behavior To Optimize Workforce Productivity
    May 13, 2014 | John Rakowski

    Rapid consumer technology innovation in smartphones, tablets, mobile applications, and wearables is increasing the hardware and software choices available for business users so that business...

  • Report The Business Impact Of Mobile Engagement

    December 18, 2012 | Ted Schadler

    Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the...

  • Report Industry Contexts And Constraints Diversify Approaches To Bring-Your-Own-Technology

    Pharmaceuticals, High-Tech, Professional Services, And Education Will Lead BYOT Adoption In The Coming Years
    December 13, 2012 | Connie Moore, Jamie Warner

    This report examines how and why bring-your-own-technology (BYOT) varies across 20 industries. BYOT will remain a thorny issue for CIOs in every industry, geographic region, and company size over...

  • Report Smart Process Applications Fill A Big Business Gap

    They Will Grow Twice As Fast As The Enterprise Application Market
    August 8, 2012 | Andrew Bartels, Connie Moore

    Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

  • Report Amway Integrates Notes And SharePoint To Drive Its Information Workplace (IW)

    Mainsoft Provides The Crucial Glue For A Multivendor IW Strategy
    December 17, 2010 | Rob Koplowitz

    Amway runs an extremely complex, global business including product development, manufacturing, marketing, and a unique and highly successful distribution system. This complexity means that Amway IT...

  • Report Disciplined Social Innovation

    Three Firms Achieve Tangible Results
    August 30, 2010 | Rob Koplowitz, Leslie Owens

    Companies depend on innovation to sprint out of the current economic doldrums and to return to profitability and growth. Innovation is a discipline with established best practices, needed skill...

  • Report Harnessing Social Networking To Drive Transformation

    November 19, 2009 | Rob Koplowitz

    When one of the world's largest defense contractors says, "We need to move from a culture of 'need to know' to a culture of 'need to share,'" you stop and listen. Competing in an industry driven by...

  • Report The ROI Of Telepresence

    A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence
    February 25, 2009 | Claire Schooley

    Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of...

  • Report Mobile Application Evaluations And Pilots By Industry

    July 9, 2008 | Ellen Daley

    An industry comparison of eight types of mobile applications currently being evaluated or piloted by firms. See what's hot and what's not, and which industries may be poised to take the lead in...

  • Report A Consumer Market Researcher's Introduction To Reinventing The Corporate Library

    June 27, 2008 | Ted Schadler

    Consumer market research professionals have a lot in common with corporate librarians: Both are responsible for putting information in the hands of decision-makers. A new report by Forrester is a...

  • Report Case Study: Deere & Company Library Integrates With The Business And Quantifies Its Impact

    May 20, 2008 | Leslie Owens

    Many corporate libraries face extinction because they are out of step with business needs and out of the loop with their potential customers. To overcome this challenge, Deere & Company's library...

  • Report Best Practices: Reinventing The Corporate Library

    May 20, 2008 | Leslie Owens

    Knowledge workers and the companies they work for will only thrive if they have the best information. People have been lulled into thinking that there are just two places where information exists:...

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