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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Digital Business Models Augment Or Replace What You Already Have
December 24, 2020
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Digital Innovators Rewrite The Rules Of Business
December 24, 2020
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Digital Transformation Priorities Vary By Industry And Function
December 24, 2020
Search Results
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Report Digital Rewrites The Rules Of Business
Vision: The Digital Business Playbook
The pandemic reinforced how technology improves the economics and capabilities of every business. Using new digital capabilities, it is 10 times cheaper and faster to adapt your workforce, engage...
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Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever
Europe-Friendly Start Time
The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...
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Webinar Where The Grocery Industry Goes Next: Marketing And E-Commerce (Part 2 of 2)
Forrester’s analysts present a series of overviews, panels, and discussions on the solutions, tactics, and technologies shaping the grocery industry, both in stores and online. This webinar...
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Report Forrester Infographic: The Impact Of COVID-19 On Payments In Italy
Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...
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Report Forrester Infographic: The Impact Of COVID-19 On Payments In France
Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of series; it looks at the...
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Report Forrester Infographic: The Impact Of COVID-19 On Payments In The UK
Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...
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Report The Future Of The European Job Market
The Future Of Work Will Drive A More Dynamic European Job Market By 2030
July 22, 2020 | Dan Bieler2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...
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Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy
Tools And Technology: The Enterprise Collaboration Playbook
July 10, 2020 | Art SchoellerMany organizations are making a fundamental bet on enterprise collaboration (EC) to link the various roles in the customer experience ecosystem and make worker effectiveness and engagement into a...
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Report Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic
Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses
Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support...
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Report Retailers, Use PSD2 To Drive Differentiation For Your Customers
Use The Strong Customer Authentication Delay To Optimize Your Response
The second Payment Services Directive (PSD2) is a mandatory regulation to which all merchants in the EEA — and other retailers who have customers in the EEA — must conform. Among other provisions,...
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Report Digital Trends 2019: European Wealth And Investment Management
Maintain Your Digital Course Through Choppy Waters
April 5, 2019 | Oliwia BerdakEuropean wealth and investment firms face a host of challenges in 2019. Political uncertainty and slowing economies are driving market volatility and redemptions. As these begin to bite, firms must...
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Report The State Of Digital Insurance, 2019
Landscape: The Digital Insurance Strategy Playbook
February 5, 2019 | Oliwia BerdakInsurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory requirements. But these barriers are starting to fall. This report...
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