Charts & Figures
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Digital Upstarts Are Flooding Insurance
February 5, 2019
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Search Results
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Report Digital Trends 2019: European Wealth And Investment Management
Maintain Your Digital Course Through Choppy Waters
April 5, 2019 | Oliwia BerdakEuropean wealth and investment firms face a host of challenges in 2019. Political uncertainty and slowing economies are driving market volatility and redemptions. As these begin to bite, firms must...
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Report The State Of Digital Insurance, 2019
Landscape: The Digital Insurance Strategy Playbook
February 5, 2019 | Oliwia BerdakInsurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory requirements. But these barriers are starting to fall. This report...
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Report The New Mobile Mind Shift Index: Global
Use The Mobile Mind Shift Index To Guide Your Local Strategy
In 2018, Forrester updated the Mobile Mind Shift Index (MMSI), a tool that enables digital business and marketing leaders to assess their customers' mobile intensity, expectations, and behaviors....
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Report Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations
Benchmarks: The Omnichannel Commerce Playbook
December 19, 2018 | Michelle BeesonForrester's 2018 Retail Omnichannel Capabilities Assessment benchmarked eight leading European retailers and two in the US to help digital business executives understand how their omnichannel...
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Report Online Retail Will Drive Overall European Retail Sales Growth Through 2023
Highlights From The Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Western Europe)
December 13, 2018 | Michelle Beeson, Claudia TajimaWestern European online retail sales will continue their double-digit growth through 2023. That's good news because online sales growth will drive overall sales for retailers. This report...
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Report Maintain Your Security Edge
Continuous Improvement: The Zero Trust Security Playbook
New security objectives and approaches call for shifts in architecture and operations — but more importantly, for security leaders to reassess their investments in their most valuable asset:...
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Report The Forrester Retail Wave™: European Mobile Apps, Q4 2018
Leading Retailers Are Raising The Bar On Functionality And User Experience
October 23, 2018 | Michelle Beeson, Alex CauseyAs mobile becomes the dominant digital touchpoint, retailers must elevate their mobile experiences to win, serve, and retain loyal customers. To see how helpful apps are to customers, we evaluated...
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Report The Forrester Banking Wave™: Global Mobile Apps Summary, 2018
Mobile Banking Leaders Keep Raising The Bar On Functionality And User Experience
Mobile apps have become the touchpoint of choice for millions of people to manage their finances. Digital banking teams need to build mobile banking experiences around customer needs, empowering...
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Report Case Study: Geoffrey Insurance Boosts Customer Engagement With Personalized Interactive Video
Personalized Video Increases The Value Of New Customer Communications
Insurers struggle to communicate effectively with customers. In an industry rife with dense language and even denser business processes, how can digital business leaders engage customers and...
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Report Digital Experience Agencies, Europe, Q3 2018
Forrester's Overview Of 36 Digital Experience Agencies In Europe
July 30, 2018 | Thomas HussonYou can use digital experience agencies to design, build, and manage digital customer experiences. But to access these benefits, you'll first have to select from a diverse set of partners —...
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Report Europe Lays The Foundations Of Open Banking
What The World Can Learn From The First Six Months Of Open Banking
July 27, 2018 | Jacob MorganExecutives globally are focusing on open banking. Banks and payments companies in Europe implemented the early stages of PSD2 in January 2018. Different firms, and different countries, are taking...
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Report The Forrester Banking Wave™: European Mobile Apps, Q2 2018
Mobile Banking Leaders Are Raising The Bar On Functionality And User Experience
June 12, 2018 | Aurelie L'Hostis, Alex CauseyMobile apps have become the touchpoint of choice for millions of Europeans to manage their finances. Digital banks need to build mobile banking experiences around customer needs, empowering...
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Report Forrester Analytics: Online Retail Forecast, 2017 To 2022 (Eastern Europe)
ForecastView Document
May 23, 2018 | Michael O'GradyEastern Europe is one of the fastest-growing retail and eCommerce markets in the world. Income growth and increasing consumer confidence help drive retail and eCommerce sales in this region....
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Report 2018 Retail Best Practices Extended: Mobile Web
Apply Lessons Learned From The Forrester Retail Wave™: European Mobile Web, Q4 2017
April 27, 2018 | Michelle BeesonMobile is asserting itself as the dominant digital touchpoint: We forecast that European retail sales via mobile will more than double by 2021, growing at a CAGR of 22%. And mobile will influence...
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Report Amazon Invades Banking: Here's What You Should Do
Banks Must Adapt To A Platform-Dominated World
Amazon's power to disrupt is unprecedented: The company only needs to say it's thinking about offering a particular product or service, and existing market players start sweating. So when The Wall...
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Report Case Study: Intesa Sanpaolo Drives A Customer-Obsessed Digital Transformation
Intesa Sanpaolo Digitizes Its Business Strategy To Boost Its Transformation
February 13, 2018 | Aurelie L'HostisWhen Intesa Sanpaolo embarked on its digital business transformation program in 2014, it recognized the need to systematically look through the customer lens to deliver great customer experiences....
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Report The State Of Digital Banking, 2018
Landscape: The Digital Banking Strategy Playbook
February 7, 2018 | Aurelie L'HostisThe banking industry has entered a period of unprecedented innovation. While many banks have a digital strategy, few have embarked on a true digital business transformation. This report explores...
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Report An I&O Pro's Guide To Platform-As-A-Service
There's No Single PaaS To Rule Them All
Your developer teams seek accelerated productivity, but developing at speed isn't an overnight change. As infrastructure and operations (I&O) professionals enter platform-as-a-service (PaaS)...
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Report Keep Experimenting With Digital Enablement Technology In-Store
December 11, 2017 | Michelle BeesonForrester's 2017 Digital Store Capabilities Assessment benchmarked 16 leading UK and US retailers to help digital business executives understand how their investments in and implementation of...
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Report Disrupting Finance: Insurance Comparison Engines
Comparison Engines Make It Easy To Gather And Compare Insurance Quotations, Streamlining Insurance Purchasing
November 17, 2017 | Benjamin EnsorComparison engines are the oldest and, in some ways, most successful digital disruptors in financial services. They make it easy for customers to get quotations from dozens of insurance companies...
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Report Assess How Your Omnichannel Capabilities Stack Up
November 13, 2017 | Michelle BeesonForrester's 2017 Retail Omnichannel Capabilities Assessment benchmarked 16 leading UK and US retailers to help digital business executives understand how their omnichannel capabilities compare with...
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Report How Italian Banking Customers Use Different Channels, 2017
Weave Digital And Human Touchpoints Together To Deliver Superior Customer Experiences
November 9, 2017 | Aurelie L'HostisDigital business strategy executives at Italian banks face a twofold challenge: Banks need to encourage less digital-savvy customers to use digital touchpoints for routine banking tasks; at the...
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Report Case Study: Giffgaff Turns Customers Into Members Of Its Community Business Model
The Community Business Model Helps Drive Innovation And Successful Customer Engagement
November 3, 2017 | Dan BielerUK-based mobile virtual network operator (MVNO) giffgaff has found that using a community-based business model delivers business benefits. The operator actively involves customers in running the...
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Report Disrupting Finance: Digital Money Managers
Digital Money Managers Offer A Simple Way To Manage Money
October 19, 2017 | Aurelie L'HostisDigital money managers offer account aggregation, spending insights, budgeting and savings tools, alerts, and financial guidance to consumers who wish to manage their money but don't have the time,...
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Report Prepare For A Digital 2017 Holiday Season
Highlights From The Forrester Data: Online Holiday Retail Sales Forecast, 2017 (Western Europe)
October 2, 2017 | Michelle BeesonEuropean retailers must prepare for another surge of traffic and sales across digital touchpoints as online sales grow faster than in-store sales during the holiday season. This report evaluates...
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