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  • Report Forrester Research Mobile Payments Forecast, 2014 To 2019 (US)

    ForecastView Spreadsheet
    October 20, 2014 | Susan Wu

    While the mobile interface becomes further integrated into everyday facets of living and working, merchants are increasingly looking for ways to attract customers, boost transactions, and improve...

  • Report Case Study: Bank Of The West Jump-Starts eBill Adoption

    eBill Adoption Rate Increases By 89% In Six Months
    November 15, 2013 | Catherine Graeber

    While firms have measured the positive bottom-line benefits from eBill users, few banks have put the full force of their marketing efforts behind the service to grow adoption. But the adoption game...

  • Report Must-Have Features On Banks' Secure Websites

    Understanding Consumer Use And Best Practices Can Guide Providers Toward Online Banking Success
    November 5, 2013 | Peter Wannemacher

    For banks, getting their secure websites right is critical to business success. So how can digital teams at banks ensure their websites meet or exceed user expectations? Our data shows that some...

  • Report 2012 US Bank Secure Website Rankings

    Citi Moves To The Top With Added Functionality And A New Look
    January 22, 2013 | Peter Wannemacher, Catherine Graeber

    Digital banking teams want to know where they stack up against competitors when it comes to their secure websites and other digital features — everything from mobile functionality to customer...

  • Report 2012 Canadian Bank Secure Website Rankings

    Firms Continue To Enhance Core Functionality But Lack New Digital Banking Features
    January 22, 2013 | Peter Wannemacher, Catherine Graeber

    This report details how the secure websites of the six largest retail banks in Canada stack up against each other across six categories and 66 individual criteria measuring the banks' online...

  • Report Boosting Online Bill Pay Adoption

    November 3, 2011 | Brad Strothkamp

    Financial institutions aren't doing a good job of convincing people to pay their bills online at their bank's website. Sixty-five percent of online customers are non-adopters of online bill pay,...

  • Report US Online Bill Payment Forecast: 2009 To 2014

    Still Solving Old Problems, Banks Miss New Opportunities
    October 19, 2009 | Emmett Higdon

    Forrester predicts that online bill pay adoption will grow slowly but steadily over the next five years. That will raise the total number of US online bill payment households from 48 million to 66...

  • Report Technographics® Survey Highlights: US Insurance Channel Preferences

    October 19, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester’s North American Technographics® Investments And Insurance Online Survey, Q3 2009 (US).This deck covers channel preferences for...

  • Report US Electronic Bill Payment And Presentment Forecast, 2009 To 2014

    Preparing For The Rise Of The Biller-Direct Generation
    June 15, 2009 | Edward Kountz

    Between 2009 and 2014, the total number of US online bill payment households will increase from 48 million to 63 million. Despite the early gains of direct billers, Forrester believes that bill...

  • Report Forrester Research Online Bill Payment Forecast, 3/09 (US)

    ForecastView Spreadsheet
    March 12, 2009 | Niki Scevak

    Online Bill Pay Forecast (US): Adoption of online bill pay by households as well as houeholds paying bills online by income and generation. Includes online bill pay adoption by individuals....

  • Report Technographics® Survey Highlight: North American Technographics® Financial Services Online Survey, Q3 2008

    January 5, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester¿s North American Technographics Financial Services Online Survey, Q3 2008.

  • Report US Banks Are Losing Bill Pay Ground To Biller Sites

    Quitters And Fence-Sitters Prefer Billers Over Banks
    November 3, 2008 | Emmett Higdon

    Since Forrester first started tracking where US online consumers pay bills, biller sites have always led the way. Although banks had been closing this gap over the past five years, bank bill pay...

  • Report Consumers Are Apathetic About Mobile Banking

    A Lack Of Urgency And Availability Of Other Channels Holds Back Adoption
    July 22, 2008 | Emmett Higdon

    Despite their bank or credit union imploring them to "bank anytime, anywhere," online bankers and bill payers are uninterested in the mobile banking pitch. And while Gen X and Gen Y are slightly...

  • Report High Touch Trumps High Tech When Switching Online Bill Payments

    July 18, 2008 | Emmett Higdon

    While US banks have successfully leveraged technology to simplify the account opening process, little progress has been made in using technology to help new customers easily move their online bill...

  • Report NFC Technology Is Revitalizing Mobile Payments

    But Mobile Contactless Payments Face Huge Adoption Hurdles
    April 22, 2008 | Alexander Hesse, Benjamin Ensor

    Mobile contactless systems based on Near Field Communication (NFC) offer a much faster way to initiate payments with a mobile phone than SMS or other mobile network-based technologies, providing a...

  • Report Online Bill Pay 2007: Understanding The Mindset Of Holdouts, Fence-Sitters, And Quitters

    December 27, 2007 | Catherine Graeber

    Just 35% of online consumers pay bills at their bank or credit union's Web site. What about the rest? Citing a preference for check writing and the need for paper bills for record keeping, 71% of...

  • Report US EBPP Forecast, 2006 To 2011

    May 4, 2007 | Catherine Graeber

    This Data Chart reveals the historical adoption of online bill pay and forecasts the continued growth of EBPP in the US. It identifies the demographic shift that is likely to dramatically propel...

  • Report EBPP Forecast: 2006 To 2011

    The Number Of EBPP Users Will Grow By 63% During The Next Five Years
    January 25, 2007 | Catherine Graeber

    In 2005, electronic bill payment and presentment (EBPP) adoption grew by 34%, the highest annual growth rate in four years. Robust adoption growth is expected during the next five years, as the...

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