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  • Report The State Of Retail Payments 2016

    Securing Consumer Payment Data Continues To Dominate The Payments Agenda
    September 8, 2016 | Brendan Miller

    The State of Retail Payments 2016 is a new study by the National Retail Federation (NRF) and Forrester, which profiles the views and decisions about payments of the North American retailers we...

  • Report Five Payment Trends North American eBusiness Professionals Should Watch: 2016 To 2018

    April 13, 2016 | Brendan Miller

    Consumers are tapping digital touchpoints to shop, and they increasingly rely on mobile devices online and in-store. In turn, retailers are shifting their attention to deliver more value to...

  • Report Craft The Right Digital Wallet Strategy For Your Financial Institution

    With Digital Wallets, One Size Doesn't Fit All
    December 2, 2013 | Denee Carrington

    Digital wallets are poised to transform the way consumers shop and pay retailers, restaurants, and service providers. Early wallets are enabling the convergence of offers, coupons, loyalty, and...

  • Report Understanding Digital Wallet Options For Your Business

    With Digital Wallets, One Size Doesn't Fit All
    December 2, 2013 | Denee Carrington

    Digital wallets are poised to transform the way consumers shop and pay retailers, restaurants, and service providers. Early wallets are enabling the convergence of offers, coupons, loyalty, and...

  • Report Market Overview: Global Payment Service Providers 2013

    November 21, 2013 | Peter Sheldon, Denee Carrington, Lily Varon

    Globalizing your eCommerce business isn't just an option anymore — in many cases, it's an imperative. However, winning global customers' online spend often means adapting to local preferred payment...

  • Report The State Of Canadian Online Retail — 2013

    April 24, 2013 | Peter Sheldon

    Forrester has partnered with Canada Post and Shop.ca to evaluate the changing trends in online retail in Canada. On paper, the Canadian online retail market has been going through a renaissance,...

  • Report Why The Digital Wallet Wars Matter

    Smart, Convenient Commerce Experiences Will Win
    August 2, 2012 | Denee Carrington

    Digital wallets will transform the payments ecosystem. They are the subject of much discussion in 2012, as product strategists from startups, mobile operators, financial juggernauts, and giant...

  • Report US Alternative Payments Forecast, 2011 To 2016

    May 15, 2012 | Sucharita Kodali

    As eCommerce has exploded, eBusiness executives have often looked to various payment forms at checkout as a means of growing their businesses. Alternative payments, or non-card payments, purport to...

  • Report Forrester Research Online Alternative Payments Forecast, 2011 To 2016 (US)

    ForecastView Spreadsheet
    January 30, 2012 | Vikram Sehgal

    Consumer payments by value and and volume for different alternative payment methods, including e-wallet payments, prepaid/stored-value cards, and deferred billing, as well as credit and debit card...

  • Report The Alternative Payment Methods Landscape For Travel eBusiness

    The Payment Methods That Appeal Most And Least To Leisure Travel Bookers
    June 22, 2010 | Henry H. Harteveldt, Elizabeth Stark

    Since 2007, US travelers' usage and interest in alternative payment methods (APMs) for online travel purchases has been slowly, but steadily, increasing. Fifteen percent of US online leisure travel...

  • Report Understanding Online Payment Preferences In International Markets

    March 18, 2010 | Zia Daniell Wigder

    A knowledge of consumer payment preferences in international markets is essential to successful globalization: In few other areas does consumer behavior vary as greatly as it does in online...

  • Report Help Your Customers Cut Through The Alternative Payments Clutter

    August 21, 2009 | Patti Freeman Evans

    Three-quarters of US online buyers have an alternative payment account. Their use of online payments represents 11% of total online payments (including credit and debit card) in 2009, and it will...

  • Report Trends 2009: US Online Retail Payments

    Adapting To A New Spending Order
    February 10, 2009 | Edward Kountz

    The global financial crisis is affecting both consumers' willingness to spend and their preferred payment options within the context of economic gloom that continues to deepen and an online channel...

  • Report Technographics® Survey Highlight: North American Technographics® Financial Services Online Survey, Q3 2008

    January 5, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester¿s North American Technographics Financial Services Online Survey, Q3 2008.

  • Report High Touch Trumps High Tech When Switching Online Bill Payments

    July 18, 2008 | Emmett Higdon

    While US banks have successfully leveraged technology to simplify the account opening process, little progress has been made in using technology to help new customers easily move their online bill...

  • Report Technographics® Survey Highlights: North American Retail Online Survey, Q1 2008

    June 25, 2008 | Jacqueline Anderson

    This highlight deck summarizes the key findings from the Q1 2008 Retail Online Survey. The survey covered consumers¿ personal financial situations; online spend for various retail product...

  • Report Why Consumers Like Alternative Payment Methods When Shopping Online

    February 20, 2008 | Sucharita Kodali

    Seventy-four percent of online shoppers who have seen or heard of alternative online payment services report having used methods like PayPal, Bill Me Later, or Google Checkout during recent Web...

  • Report Travel Sellers Should Adopt Alternative Payment Options

    PayPal And Bill Me Later Appeal To Travelers And Make Sense For Sellers
    February 20, 2007 | Henry H. Harteveldt

    As travel companies search for ways to grow their online bookings and their margins, many are considering alternative payment options like Bill Me Later and PayPal. Although habit and loyalty...

  • Report The Checkout Tools That Boost eBusiness

    Why Paypal, Bill Me Later, And Google Checkout Work
    January 17, 2007 | Sucharita Kodali

    As online businesses struggle to find ways to maintain double-digit growth year after year, a slew of options that aim to boost checkout conversion have emerged as promising tools in the quest to...

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