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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Zelle Will Need To Prove Itself As The US P2P Payments Market Expands

    With Zelle, Incumbents Have Signaled A Vigorous Push Into Person-To-Person Payments, But Zelle Alone Doesn't Revolutionize P2P
    April 10, 2018 | Peter Wannemacher

    Dozens of US banks have now rolled out Zelle, a P2P payments service, to offer customers the convenience of a Venmo-like amenity with quicker access to funds. More banks will follow suit, as Zelle...

  • Report US Mobile Payments Are Growing Slowly But Show Huge Revenue Potential

    ForecastView Document
    March 5, 2015 | Susan Wu

    Forrester recently released its mobile payments forecast for the US, predicting the growth of in-person, remote, and peer-to-peer (P2P) mobile payments. We've been waiting for mobile payments to...

  • Report Forrester Research Mobile Payments Forecast, 2014 To 2019 (US)

    ForecastView Spreadsheet
    October 20, 2014 | Susan Wu

    While the mobile interface becomes further integrated into everyday facets of living and working, merchants are increasingly looking for ways to attract customers, boost transactions, and improve...

  • Report Forrester Research Mobile Payments Forecast, 2013 To 2018 (US)

    ForecastView Spreadsheet
    March 14, 2014 | Susan Wu

    While paper and physical charge cards continue to dominate online and offline retail shopping transactions, mobile payments doubled in the last year and will continue to grow at 43% annually...

  • Report 2012 US Bank Secure Website Rankings

    Citi Moves To The Top With Added Functionality And A New Look
    January 22, 2013 | Peter Wannemacher, Catherine Graeber

    Digital banking teams want to know where they stack up against competitors when it comes to their secure websites and other digital features — everything from mobile functionality to customer...

  • Report 2012 Canadian Bank Secure Website Rankings

    Firms Continue To Enhance Core Functionality But Lack New Digital Banking Features
    January 22, 2013 | Peter Wannemacher, Catherine Graeber

    This report details how the secure websites of the six largest retail banks in Canada stack up against each other across six categories and 66 individual criteria measuring the banks' online...

  • Report US Mobile Payments Forecast, 2013 To 2017

    US Mobile Payments Will Reach $90 Billion By 2017
    January 16, 2013 | Denee Carrington

    Innovation and competitive disruption in mobile payments continued at an accelerated pace throughout 2012, but consumer adoption lagged behind the industry hype. Over the next five years, US...

  • Report Forrester Research Mobile Payments Forecast, 2012 To 2017 (US)

    ForecastView Spreadsheet
    October 5, 2012 | Susan Wu

    Mobile payments data by payment type. Includes mobile remittances segmented by domestic and cross-border, proximity payments, and remote commerce as well as bill pay users. Includes data back to...

  • Report Trends 2009: US Online Retail Payments

    Adapting To A New Spending Order
    February 10, 2009 | Edward Kountz

    The global financial crisis is affecting both consumers' willingness to spend and their preferred payment options within the context of economic gloom that continues to deepen and an online channel...

  • Report Why Consumers Like Alternative Payment Methods When Shopping Online

    February 20, 2008 | Sucharita Kodali

    Seventy-four percent of online shoppers who have seen or heard of alternative online payment services report having used methods like PayPal, Bill Me Later, or Google Checkout during recent Web...

  • Report The Checkout Tools That Boost eBusiness

    Why Paypal, Bill Me Later, And Google Checkout Work
    January 17, 2007 | Sucharita Kodali

    As online businesses struggle to find ways to maintain double-digit growth year after year, a slew of options that aim to boost checkout conversion have emerged as promising tools in the quest to...

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