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  • Report Must-Have Features On Banks' Secure Websites

    Understanding Consumer Use And Best Practices Can Guide Providers Toward Online Banking Success
    November 5, 2013 | Peter Wannemacher

    For banks, getting their secure websites right is critical to business success. So how can digital teams at banks ensure their websites meet or exceed user expectations? Our data shows that some...

  • Report Boosting Online Bill Pay Adoption

    November 3, 2011 | Brad Strothkamp

    Financial institutions aren't doing a good job of convincing people to pay their bills online at their bank's website. Sixty-five percent of online customers are non-adopters of online bill pay,...

  • Report Technographics® Survey Highlights: US Insurance Channel Preferences

    October 19, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester’s North American Technographics® Investments And Insurance Online Survey, Q3 2009 (US).This deck covers channel preferences for...

  • Report Technographics® Survey Highlight: North American Technographics® Financial Services Online Survey, Q3 2008

    January 5, 2009 | Jacqueline Anderson

    This highlight deck summarizes the key findings from Forrester¿s North American Technographics Financial Services Online Survey, Q3 2008.

  • Report US Banks Are Losing Bill Pay Ground To Biller Sites

    Quitters And Fence-Sitters Prefer Billers Over Banks
    November 3, 2008 | Emmett Higdon

    Since Forrester first started tracking where US online consumers pay bills, biller sites have always led the way. Although banks had been closing this gap over the past five years, bank bill pay...

  • Report Consumers Are Apathetic About Mobile Banking

    A Lack Of Urgency And Availability Of Other Channels Holds Back Adoption
    July 22, 2008 | Emmett Higdon

    Despite their bank or credit union imploring them to "bank anytime, anywhere," online bankers and bill payers are uninterested in the mobile banking pitch. And while Gen X and Gen Y are slightly...

  • Report Online Bill Pay 2007: Understanding The Mindset Of Holdouts, Fence-Sitters, And Quitters

    December 27, 2007 | Catherine Graeber

    Just 35% of online consumers pay bills at their bank or credit union's Web site. What about the rest? Citing a preference for check writing and the need for paper bills for record keeping, 71% of...

  • Report US EBPP Forecast, 2006 To 2011

    May 4, 2007 | Catherine Graeber

    This Data Chart reveals the historical adoption of online bill pay and forecasts the continued growth of EBPP in the US. It identifies the demographic shift that is likely to dramatically propel...

  • Report EBPP Forecast: 2006 To 2011

    The Number Of EBPP Users Will Grow By 63% During The Next Five Years
    January 25, 2007 | Catherine Graeber

    In 2005, electronic bill payment and presentment (EBPP) adoption grew by 34%, the highest annual growth rate in four years. Robust adoption growth is expected during the next five years, as the...

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