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• Webinar Implementing Enterprise AI Without Getting Fired: Seven Must-Dos

  Monday, March 4, 2019, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Mike Gualtieri

  AI is real. It will dominate enterprise innovation for years to come. The use cases are sweeping and include automated decisions, hyperpersonalized customer experiences, streamlined processes,...

• Report Supercharge Your Journey Mapping

  Combine Divergent And Convergent Approaches For Great CX

  October 2, 2018 | Joana van den Brink-Quintanilha

  Some companies are improving customer experience (CX) by combining journey mapping with adjacent methodologies like design thinking and Agile development and with complementary artefacts like...

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  Webinar AI Infrastructure: How To Support The Fastest-Growing Workload On The Planet

  August 28, 2018 | Mike Gualtieri, Christopher Voce

  Artificial intelligence (AI) workloads have an insatiable appetite for silicon. They are math-heavy and tend to run hot. These are the workloads that will turn 20th-century enterprises into...

• Report Now Tech: Hadoop/Spark Platforms, Q3 2018

  Forrester's Overview Of 18 Hadoop/Spark Platform Providers

  July 20, 2018 | Noel Yuhanna, Mike Gualtieri

  You can use Hadoop/Spark (HARK) platforms to access open source innovation, become significantly more productive, and foster collaboration. But to access these benefits, you'll first have to select...

• Report The Forrester Wave™: Hardware Platforms For Software-Defined Networking, Q1 2018

  Tools And Technology: The Infrastructure Transformation Playbook

  March 7, 2018 | Andre Kindness

  In our 40-criteria evaluation of data center hardware platforms for software-defined networking (SDN), we identified the nine most significant players — Alcatel-Lucent Enterprise, Arista Networks,...

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  Webinar The State Of Artificial Intelligence In 2018

  Technology, Use Cases, And Vendors You Need To Know

  March 1, 2018 | Mike Gualtieri

  Artificial intelligence (AI) is taking off in enterprises. This webinar defines and demystifies key AI technologies such as machine learning. More importantly, it enumerates the use cases...

• Report The Forrester Wave™: Operational Intelligence For B2B Integration, Q1 2018

  The Eight Vendors That Matter Most And How They Stack Up

  January 17, 2018 | Henry Peyret

  In our 28-criteria evaluation of providers of operational intelligence (OI) for B2B integration, we identified the eight most significant ones — Axway, Cleo, Dell Boomi, IBM, Liaison Technologies,...

• Report The Software-Defined Data Center Comes Of Age

  October 30, 2017 | Richard Fichera, Chris Gardner

  Traditional data center thinking has ended. Better automation tools, container abstractions, software-defined networks (SDNs), and composable infrastructure have ushered in unprecedented...

• Report The Forrester Wave™: Data Resiliency Solutions, Q3 2017

  Vendors Have Immense Technology Innovation Potential To Help Optimize Operations For Enterprise Clients

  September 21, 2017 | Naveen Chhabra

  In our 39-criteria evaluation of data resiliency solution providers, we identified the seven most significant vendors — Actifio, Commvault, Dell EMC, Hewlett Packard Enterprise (HPE, now Micro...

• Report Vendor Landscape: Programmable Data Center Hardware Switches, Q3 2017

  August 10, 2017 | Andre Kindness

  Traditional networks can't keep up with the pace of change within the data center. Many infrastructure and operations (I&O) professionals have investigated various technologies to deploy the five...

• Report How To Budget For Workforce And Customer-Facing Technologies For 2018 And Beyond

  Benchmarks: The Employee Experience Playbook

  July 31, 2017 | J. P. Gownder, Andrew Hewitt

  Infrastructure and operations (I&O) leaders planning their budgets for 2018 and beyond must invest in business technology (BT) that helps win, serve, and retain customers. They must create a...

• Report Vendor Landscape: Private Cloud In China, 2017

  Pick The Appropriate Private Cloud Solutions To Build The Foundation For Your Digital Transformation

  April 19, 2017 | Travis Wu, Frank Liu

  Private cloud is becoming a driving force behind enterprise digital transformation. But infrastructure and operations (I&O) professionals seeking to adopt private cloud face challenges in...

• Report IoT Applications Require Distributed Analytics

  Centralized Analytics Won't Work For Many IoT Use Cases

  March 29, 2017 | Frank E. Gillett

  Internet-of-things (IoT) technology offers new visibility into business operations and customer behavior by connecting the physical and digital worlds. Companies that have successfully implemented...