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  • Harley Manning
  • Omnichannel Customer Experience

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  • Report The Netherlands' Customer Experience Index Snapshot: Health Plans

    February 18, 2009 | Harley Manning

    Forrester asked nearly 5,000 consumers in the Netherlands about their interactions with a variety of health plans, gauging the usefulness, usability, and enjoyability of those experiences. Based on...

  • Report The Netherlands' Customer Experience Index, 2008

    Consumers Rate The Customer Experience Of 57 Large Firms In The Netherlands
    February 18, 2009 | Harley Manning

    Forrester asked 5,000 consumers in the Netherlands about their interactions with a variety of companies, gauging the usefulness, usability, and enjoyability of those experiences. Based on these...

  • Report Topic Overview: Customer Experience

    September 12, 2007 | Harley Manning

    Forrester's customer experience research helps customer experience professionals and interactive marketing professionals compete effectively in a world where empowered consumers are getting harder...

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