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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report The Netherlands' Customer Experience Index, 2008

    Consumers Rate The Customer Experience Of 57 Large Firms In The Netherlands
    February 18, 2009 | Harley Manning

    Forrester asked 5,000 consumers in the Netherlands about their interactions with a variety of companies, gauging the usefulness, usability, and enjoyability of those experiences. Based on these...

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