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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Now Tech: Merchant Payment Providers, Q3 2020

    Forrester's Overview Of 22 Global Merchant Payment Providers
    July 6, 2020 | Lily Varon

    You can use payment providers to improve payments acceptance and reach, to support new payment models and flows, and for a range of other payment-adjacent services like fraud management and...

  • Report State Of Alternative Payments Acceptance In US Retail

    An Evaluation Of 100 US Retailers And Their Payment Options
    April 3, 2020 | Lily Varon

    We reviewed 100 US retailers across several categories to evaluate the current state of alternative payments acceptance. The evaluation covered 10 alternative payment methods including digital...

  • Report Retail Checkout Page Best Practices

    Examining The Best Practices Of 15 Leading, Primarily US, Retailers
    March 12, 2020 | Lily Varon, Sucharita Kodali

    An intuitive checkout page is particularly important in the online purchase journey — and could be the difference between a transaction and an abandoned cart. We looked at 14 of the top US...

  • Report The Forrester Wave™: SaaS Billing Solutions, Q4 2019

    The Nine Providers That Matter Most And How They Stack Up
    November 18, 2019 | Lily Varon

    In our 29-criterion evaluation of software-as-a-service (SaaS) billing providers, we identified the nine most significant ones — Aria Systems, BillingPlatform, Chargify, Gotransverse, Recurly,...

  • Report Now Tech: B2C Electronic Bill Presentment And Payment (EBPP), Q1 2019

    Forrester's Overview Of 20 B2C EBPP Providers
    March 1, 2019 | Lily Varon

    You can use B2C electronic bill payment and presentment (EBPP) solutions to flexibly deliver digital bills, facilitate electronic payment of bills, and enhance customer communications and marketing...