Search Results
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Report How Customer Experience Drives Business Growth, 2018
The Revenue And Business Growth Impact Of Investing In CX For 18 Industries
Many customer experience (CX) pros find it hard to show the business impact of improving CX. That's why Forrester built industry-specific models that demonstrate how CX improvements drive growth...
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Report Why And How To Improve Government CX
The need to upgrade government customer experience (CX) has never been more urgent. Government departments around the world still struggle with substandard experiences — and their poor CX...
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Report Prioritize CX Investments By Understanding Empowered Customers
A Technographics® 360 Report
Customers approach your brand with unique expectations and motivations that shape their perception of the quality of your CX. Forrester's Empowered Customer Segmentation measures customers'...
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Report Read My Lips: Clear Communication Can Mean Billions In Revenue
Improving Customer Communications Creates An Easy And Engaging Customer Experience — And Drives Revenue
July 31, 2017 | Faith Adams, Margaret Rodriguez, Danielle PlaceHow well your company communicates with your customers has a surprisingly large impact on your brand's overall customer experience. In turn, this outsized influence translates into a revenue impact...