Charts & Figures
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Major Causes Of Breaches In The Past 12 Months
March 15, 2019
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Customer Experience Drives Tangible Business Results
December 11, 2018
Search Results
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Forum Digital Transformation & Innovation 2019
Master Tech-Driven Transformation
The lure of digital transformation Much of the allure of digital transformation was in its promise of leading market disruption and innovation. If you added a few emerging technologies here,...
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Workshop Master Technology-Led Innovation
A Summit Collocated with Digital Transformation 2019
Enterprises that are closely tracking technology trends and finding ways to innovate with new (and emerging) digital technologies will rapidly rise to the top of the food-chain. The challenge is...
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Blog FORRward: A Weekly Read For Tech And Marketing Execs
April 18, 2019 | Matthew GuariniIs There A Resurgence For The CIO Role? For years, the CIO role looked like it had been moving toward “chief infrastructure officer,” with many executives feeling like the transformative part of...
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Blog FORRward: A Weekly Read For Tech And Marketing Execs
April 2, 2019 | Matthew GuariniTech Sells, And Everyone Is Buying What do McDonald’s, Honda Motor Co., and Nike all have in common? These 50-year-old-plus global giants have all acquired small tech startups within the last...
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Blog Why Tech-Driven Innovation Is The New Imperative — Join Us At The DT&I Forum To Learn More
April 1, 2019 | Matthew GuariniIn less than seven weeks, we will descend on Chicago for Forrester’s Digital Transformation & Innovation 2019 Forum. Your competitors are delivering new products and services that...
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Blog FORRward: A Quick Weekly Read For Tech And Marketing Execs
March 20, 2019 | Matthew GuariniIt’s Time To Start Talking About Professional Licensing For Software Engineers It wasn’t until enough boilers blew up that mechanical engineers had to get licensed. It wasn’t until bridges and...
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Report Top Research For CIOs: Security
Realize The Value That Excellent Security Delivers
March 15, 2019 | Matthew GuariniSecurity no longer lives exclusively in the IT department. Now, thanks to ever-escalating attacks, boards and C-suites have become all too familiar with the risks of breaches, and they demand...
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Blog FORRward: A Weekly Read For Tech And Marketing Execs
March 11, 2019 | Matthew GuariniThere Is A Tech Talent Gap . . . No Wait, There Isn’t Tech talent continues to be one of the most common debates in the industry today. Conventional wisdom says that there is a critical...
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Blog FORRward: A Weekly Read For Tech And Marketing Execs
March 4, 2019 | Matthew GuariniInnovation, Schminnovation The Wall Street Journal recently published an op-ed titled “Beers, Bras and Brats.” This is a story about the perils of businesses that rest on their laurels. Brands such...
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Blog FORRward: A Weekly Read For Tech And Marketing Execs
February 25, 2019 | Matthew GuariniAre We Running Out Of Ideas? As the pace of disruption accelerates, there is an increasingly important focus being put on innovation. Now along comes some work published in the MIT Technology...
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Blog FORRward: A Weekly Read For Tech And Marketing Execs
February 20, 2019 | Matthew GuariniA Road Map To Lose Your Technology Mandate CIOs have historically run technology innovation efforts, but that may be changing. We find CEOs understand that the future of their business depends on...
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Blog FORRward: A Weekly Read For Tech And Marketing Execs
February 13, 2019 | Matthew GuariniLessons From Toy Land: Digital Strategy Beats Digital Marketing Mattel and Hasbro announced earnings this week. Both saw sales decline from the collapse of Toys”R”Us. But Mattel’s sales...
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Webinar CIO Predictions 2019: A Year Of Rebuilding Foundations And Driving Measured Innovation
Technology is a key differentiator for how companies deliver superior customer and employee experiences. CIOs who can take advantage of this opportunity will strengthen their position in the...
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Report Top Research For CIOs: Customer Experience
Help Your Firm Realize The Value Of Superior CX
December 11, 2018 | Matthew GuariniIn the age of the customer, the ability to deliver a quality experience to your customers is a key differentiator. Position yourself to be the company that customers love, trust, and come back to,...
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Report Predictions 2019: CIO
A Year Of Rebuilding Foundations And Measured Innovation
Technology is a key differentiator for how companies deliver superior customer and employee experiences. CIOs that can take advantage of this opportunity will strengthen their position in the...
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Blog Predictions 2019: CIOs, Don’t Put The Cart Before The Horse
November 5, 2018 | Matthew GuariniWhile playing the role of parent, I find that I trot out old tropes like “apply the rules,” “start with the basics,” and “don’t get ahead of yourself” when helping my kids with their homework. And...
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Blog The Platform Economy — What CIOs Need To Know
October 1, 2018 | Matthew GuariniNary a day goes by without someone talking about their efforts to build a platform. We cannot argue: Platforms can contribute massive value to customers, the ecosystem, and the company that creates...
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Report Top Research For CIOs: The Platform Economy
Every Business Can Have A Platform, But Not All Platforms Will Be Successful
Platforms will reshape every industry, delivering improved customer experiences and reshaping corporate value chains. Forrester has been researching the platform economy over the past few years,...
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Report Maximize Business Value With Fast, Connected Technology
The Vision Report In The IT Transformation Playbook
The age of the customer has shifted into high gear. Compelling experiences, delivered digitally, separate winners from laggards in this new era. The pervasive need for digital experiences exposes...
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Report Top Research For CIOs: Q2 2018
Effectively Navigate The World Of Artificial Intelligence
June 6, 2018 | Matthew GuariniArtificial intelligence (AI) has quickly transitioned from exclusive and cutting edge to a strategic differentiator for enterprises. Getting the most out of AI means looking beyond technology,...
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Blog CX For Gov IT: Driving Federal IT Performance Using CX Principles
May 18, 2018 | Matthew GuariniThe reality is that most Federal IT leaders are under increased scrutiny to deliver increased value and productivity from technology investments at the lowest cost. Simply performing a...
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Blog Creating The CX-Centric Utility
April 26, 2018 | Matthew GuariniOutage management is a defining moment for utilities and thus provides a great way to reimagine the relationship between utilities and their customers. Absent an outage, most consumers don’t give a...
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Report The Five Phases To Transform IT In The Digital Age
Customer Focus, Speed, And Agility Change The Game Of Redesigning IT
March 27, 2018 | Matthew Guarini, Marc CecereThe age of the customer, combined with digital, cloud, agile, and new technology, is rapidly changing the structure, processes, and culture of IT organizations. But the steps to get to these new...
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Blog CIOs: Use CX Principles To Improve Your IT Brand
March 21, 2018 | Matthew GuariniCustomer-obsessed businesses recognize how customer experience (CX) strategy can help meet rising client expectations in the Age of the Customer. But few have realized the potential for CX to...
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Report CIOs: Use CX Principles To Improve Your IT Brand
Improved EX Will Give IT The Business Support It Needs To Excel
IT teams are always looking for ways to improve. Traditional efforts like service management and process design can help improve the way IT delivers services, but these initiatives alone are not...
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