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  • Leslie Joseph
  • Customer Service Solutions

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The Contact Centers For Customer Service Playbook For 2020

Transform The Contact Center For Customer Service Excellence

Customer service is at a tipping point. Customers contact enterprises more often and via more channels; they shift between channels seamlessly and even use multiple channels simultaneously....

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  • Report How To Scale Your Chatbot

    Focus On Design And Knowledge Management For Chatbot Success
    December 16, 2019 | Vasupradha Srinivasan, Leslie Joseph

    While setting up a chatbot is relatively easy, driving adoption and achieving scale and meaningful outcomes is an uphill climb, and many tech teams struggle to fulfill the promise of chatbot...

  • Report The Six Factors That Separate Hype From Hope In Your Conversational AI Journey

    Map Market Coverage And Language Support To Drive Value In Your Conversational Customer Interactions
    August 6, 2018 | Leslie Joseph

    Despite the hype around artificial intelligence (AI) and conversational computing over the past few years, the killer conversational app for the enterprise is still elusive. Investments in natural...

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