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Report The Forrester Wave™: Customer Service Solutions, Q2 2019
The 12 Providers That Matter Most And How They Stack Up
June 18, 2019 | Kate LeggettIn our 33-criterion evaluation of customer service solution providers, we identified the 12 most significant ones — Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP,...
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Report The Forrester Wave™: Low-Code Development Platforms For AD&D Professionals, Q1 2019
The 13 Providers That Matter Most And How They Stack Up
Our 28-criterion evaluation of low-code development platforms for application development and delivery (AD&D) professionals assesses the 13 most significant suppliers — Clear Software, GeneXus,...
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Report Now Tech: Enterprise Service Management Providers, Q3 2018
Forrester's Overview Of 22 ESM Providers
July 6, 2018 | Charles BetzEnterprise service management (ESM) offerings provide user access to enterprise business and IT services, enable creation of new solution and support workflows, and improve visibility into overall...